Contents
PART ONE: UNDERSTANDING YOUR ROLE AS MANAGER
Sixteen Greatest Ideas for Effective Managership
Idea 1: A brief history of managing and being a manager
Idea 2: Case study - Henri Fayol
Idea 3: Understanding groups and organizations
Idea 4: The central functions of leadership and management
Idea 5: Eight functions for brilliant managers to master
Idea 6: Leadership (1) and leadership (2)
Idea 8: What gives you the right to manage?
Idea 9: What you have to be or become
Idea 10: What you have to know or learn
Idea 11: Levels of business leadership
Idea 12: Can you manage people?
Idea 13: You don't need charisma
Idea 14: Case study - Xenophon
Idea 15: Four stages of learning to lead and manage
Idea 16: A vision of excellence
Eight Greatest Ideas for All Managers
Idea 17: 25 qualities of excellent managers
Idea 18: The good business leader
Idea 24: Intellectual humility
PART TWO: MANAGING FOR HIGH PERFORMANCE
Eleven Greatest Ideas for Managership Skills
Idea 26: Thinking clearly about objectives
Idea 28: The decision-making continuum
Idea 29: The planning/implementation ratio
Idea 31: Controlling and coordinating
Idea 34: Six principles for motivating others
Seven Greatest Ideas for Team Leadership
Idea 36: Your role as team leader
Idea 37: Achieving the task - with a team
Idea 39: Developing the individual
Idea 40: Case study - John Hunt
Idea 41: Eight hallmarks of a high-performance team
Idea 42: A very short course on leadership
Ten Greatest Ideas for Operational Business Leaders
Idea 43: The generic role of operational leader
Idea 44: Organizations as communication systems
Idea 46: A listening leadership
Idea 47: How to manage meetings
Idea 48: Appraising performance
Idea 49: Case study – Constructive appraisal in action
Idea 50: Six steps for solving problems
Idea 51: Spot your problems early
Idea 52: Seven useful skills for operational leaders
PART THREE: MANAGING THE BUSINESS
Nine Greatest Ideas for Strategic Leadership Skills
Idea 53: The art of being manager-in-chief
Idea 54: Seven functions of strategic leadership
Idea 56: Strategic thinking and strategic planning
Idea 58: Relating the parts to the whole
Idea 59: Building partnerships
Idea 60: Releasing the corporate spirit
Idea 61: Developing today's and tomorrow's leaders
Five Greatest Ideas for Practical Business Wisdom
Idea 62: The wisdom of business
Idea 63: The folly of business
Idea 65: Integrity in business decisions
Idea 66: To be a manager is a vocation
PART FOUR: MANAGING YOURSELF AND YOUR TIME
Six Greatest Ideas for Managing Your Time
Idea 68: Ten principles of time management
Idea 69: Carry out a time audit on yourself
Idea 70: Six organizing ideas to improve time management
Idea 71: Delegate, delegate, delegate
Eight Greatest Ideas for Decision Making
Idea 74: How intuitive are you?
Idea 75: Five steps in making a decision
Idea 78: How to tackle systems problems
Idea 80: A rock for decision makers
Eight Greatest Ideas for Communication Skills
Idea 81: The Communication Star
Idea 82: Six rules for effective public speaking
Idea 84: The model of conversation
Idea 85: Communication and relationships
Idea 86: Important, relevant or interesting
Idea 87: Practical presentation skills
Idea 88: How to handle feedback
Four Greatest Ideas for Delighting Your Customers
Idea 89: How to create a delighted customer
Idea 90: The art of building up goodwill
Idea 91: How to respond to customer complaints
Idea 92: Don't make promises unless you keep them
PART FIVE: MANAGING POSITIVE CHANGE
Eight Greatest Ideas for Leading Innovation
Idea 93: Successful innovation
Idea 94: Team creativity in action
Idea 99: Make change incremental