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by John Adair
John Adair's: 100 Greatest Ideas for Being a Brilliant Manager
Cover Page
Title Page
Copyright
Author's Note
Contents
Preface
PART ONE: Understanding Your Role as Manager
Chapter 1: Sixteen Greatest Ideas for Effective Managership
Idea 1: A brief history of managing and being a manager
Idea 2: Case study – Henri Fayol
Idea 3: Understanding Groups and Organizations
Idea 4: The central functions of leadership and management
Idea 5: Eight functions for brilliant managers to master
Idea 6: Leadership (1) and leadership (2)
Idea 7: Leaders and followers
Idea 8: What gives you the right to manage?
Idea 9: What you have to be or become
Idea 10: What you have to know or learn
Idea 11: Levels of business leadership
Idea 12: Can you manage people?
Idea 13: You don’t need charisma
Idea 14: Case study – Xenophon
Idea 15: Four stages of learning to lead and manage
Idea 16: A vision of excellence
Chapter 2: Eight Greatest Ideas for All Managers
Idea 17: 25 qualities of excellent managers
Idea 18: The good business leader
Idea 19: Integrity
Idea 20: Calm judgement
Idea 21: Foresight
Idea 22: Decisiveness
Idea 23: Imaginative thinking
Idea 24: Intellectual humility
Follow-up test
PART TWO: Managing for High Performance
Chapter 3: Eleven Greatest Ideas for Managership Skills
Idea 25: Defining the task
Idea 26: Thinking clearly about objectives
Idea 27: Planning
Idea 28: The decision-making continuum
Idea 29: The planning/implementation ratio
Idea 30: Briefing
Idea 31: Controlling and coordinating
Idea 32: Evaluating
Idea 33: Supporting
Idea 34: Six principles for motivating others
Idea 35: Setting an example
Chapter 4: Seven Greatest Ideas for Team Leadership
Idea 36: Your role as team leader
Idea 37: Achieving the task – with a team
Idea 38: Building the team
Idea 39: Developing the individual
Idea 40: Case study – John Hunt
Idea 41: Eight hallmarks of a high-performance team
Idea 42: A very short course on leadership
Chapter 5: Ten Greatest Ideas for Operational Business Leaders
Idea 43: The generic role of operational leader
Idea 44: Organizations as communication systems
Idea 45: Information flows
Idea 46: A listening leadership
Idea 47: How to manage meetings
Idea 48: Appraising performance
Idea 49: Case study – Constructive appraisal in action
Idea 50: Six steps for solving problems
Idea 51: Spot your problems early
Idea 52: Seven useful skills for operational leaders
Follow-up test
PART THREE: Managing the Business
Chapter 6: Nine Greatest Ideas for Strategic Leadership Skills
Idea 53: The art of being manager-in-chief
Idea 54: Seven functions of strategic leadership
Idea 55: Giving direction
Idea 56: Strategic thinking and strategic planning
Idea 57: Making it happen
Idea 58: Relating the parts to the whole
Idea 59: Building partnerships
Idea 60: Releasing the corporate spirit
Idea 61: Developing today's and tomorrow's leaders
Chapter 7: Five Greatest Ideas for Practical Business Wisdom
Idea 62: The wisdom of business
Idea 63: The folly of business
Idea 64: Practical wisdom
Idea 65: Integrity in business decisions
Idea 66: To be a manager is a vocation
Follow-up test
PART FOUR: Managing Yourself and Your Time
Chapter 8: Six Greatest Ideas for Managing Your Time
Idea 67: Reflective thinking
Idea 68: Ten principles of time management
Idea 69: Carry out a time audit on yourself
Idea 70: Six organizing ideas to improve time management
Idea 71: Delegate, delegate, delegate
Idea 72: Learn to say no
Chapter 9: Eight Greatest Ideas for Decision Making
Idea 73: The mind at work
Idea 74: How intuitive are you?
Idea 75: Five steps in making a decision
Idea 76: A unisex model
Idea 77: Face the cannons
Idea 78: How to tackle systems problems
Idea 79: People decisions
Idea 80: A rock for decision makers
Chapter 10: Eight Greatest Ideas for Communication Skills
Idea 81: The Communication Star
Idea 82: Six rules for effective public speaking
Idea 83: The art of listening
Idea 84: The model of conversation
Idea 85: Communication and relationships
Idea 86: Important, relevant or interesting
Idea 87: Practical presentation skills
Idea 88: How to handle feedback
Chapter 11: Four Greatest Ideas for Delighting Your Customers
Idea 89: How to create a delighted customer
Idea 90: The art of building up goodwill
Idea 91: How to respond to customer complaints
Idea 92: Don't make promises unless you keep them
Follow-up test
PART FIVE: Managing Positive Change
Chapter 12: Eight Greatest Ideas for Leading Innovation
Idea 93: Successful innovation
Idea 94: Team creativity in action
Idea 95: Harvesting ideas
Idea 96: Ploughing the ground
Idea 97: Market your ideas
Idea 98: Have a practice run
Idea 99: Make change incremental
Idea 100: Communicate to innovate
Follow-up test
Appendix
The 25 qualities of excellent managers (Idea 17)
About John Adair
Index
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