Index

Accountability

categories, 77–78

open-ended questions, 77

to results, 74–75

to team, 75–79

Adaptability, 11–13

Adaptive team, 5, 33–34

engagement at all levels, 40–43

environment, assessing and understanding, 35–38

experiment, 39–40

learning and development culture, 43–45

nature of challenges, 38–39

Adaptive teams, map of, 5

Affordable Care Act, 34

Coach, leader as, 69–70

DDOs. See Deliberately developmental organizations

Debriefing, 15–16

Deliberately developmental organizations (DDOs), 45

Educator, leader as, 70–71

Emotional intelligence, 62–63

Emotional self-awareness, 63–64

Empathy, 26–30

barriers to, 29

tips to, 30

Flexible structure concept, 33

Generating ownership, 52–56

High Reliability Organizations (HROs), 10

HROs. See High Reliability Organizations

Impulse control, 66–67

Interpersonal relationships, 64–66

Leader

as coach, 69–70

as educator, 70–71

Learned optimism, 68

Learning culture

adaptability, 11–13

debriefing, 15–16

mindset, 9–11

mistakes as learning opportunities, 14–15

positive deviance, 13–14

Learning goal orientation, 10

Learning organization

approaches, 8

elements, 7

Mindset, 9–11

Mistakes as learning opportunities, 14–15

Mutual goal establishment, 23–24

Open-ended questions, 77

Operating room environment, 19–21

Optimism, 67–68

Ownership

generating, 52–56

overview of, 49–52

Oz principle, 76

PD. See Positive deviance

Performance goal orientation, 10

Personality style and preferences, 60–62

Positive deviance (PD), 13–14

Practice inquiry, 24–26

Psychological safety

empathy, 26–30

mutual goal establishment, 23–24

practice inquiry, 24–26

suspend assumptions, 21–23

Reality testing, 67

Relationships

attributes, 65

interpersonal, 64–66

Self-opaque, 63

Shared mental model, 23

Suspend assumptions, 21–23

Team

accountability to, 75–79

adaptive, 5

case study, 1–3

culture of learning, 8–16

importance of, 1–5

process, 73

“3-Ps,” 68