Summary

This chapter has provided a general overview of Six Sigma—the key elements of the initiative and the key concepts, methods and tools. An overview of the roles in Six Sigma was also included. Now that you have a general idea of what Six Sigma is, its uniqueness, and the roles of the players involved, you are ready to review case studies that show how Six Sigma has been deployed by different organizations. The case studies in Chapter 2 will demonstrate how Six Sigma should and should not be implemented. Comparing the successful with the less-successful case studies will enable us to highlight the key success factors for Six Sigma deployment (Chapter 3). The details of the resulting deployment strategy and methodology will be the focus of the remainder of the book.