Linda R. LaGanga has 30 years of management experience. She provided clinical care directly to her clients in a community mental health center. She applied her management and process improvement skills she had gained from her prior career in a startup computer software company, where she built the customer support organization and rose to senior management. She served in executive levels of management in healthcare organizations. She has published, taught classes, and conducted workshops in process improvement, clinical appointment scheduling, quality management, hiring and human resources, and Mental Health First Aid. Linda helps people and organizations to discover their strengths and apply their resources to serve their customers and patients effectively. She serves as an advisor to several healthcare technology startup companies.
Linda earned her bachelor of science in applied mathematics and computer science from the University of Rhode Island and a master of science degree in operations research and statistics from Rensselaer Polytechnic Institute. Her yearning to help people improve their lives led her to complete a master of arts in clinical mental health counseling at Rivier College. Soon after joining a community mental health center as a therapist, she applied her passion and experience to improve large healthcare systems. To advance her skills in analytical methodologies, she earned a PhD in operations research from the University of Colorado.
Linda’s award-winning research and projects have been published in scholarly journals and presented at international conferences, including several Mayo Clinic Conferences on Systems Engineering and Operations Research in Health Care.