Thanks to Our Editor
We appreciate the honest and accurate feedback received from Debbie DuFrene, our editor, who helped us tremendously with our book. The features, figures, tables, charts, and graphs were all made much better because of Debbie’s meaningful comments; her untiring efforts were essential in shaping this book. We appreciate her surgical pen and feel that her insistence on points of view, technical details, and painstaking adherence to specificity has made this book a useful tool in preparing professionals to resolve management problems that require well-developed communication skills. She ensured that balance was adhered to with the presentation of representative views on both sides of controversial issues, especially in the Windows into Practical Reality features in each chapter. We also appreciate the efforts of others who reviewed the book’s chapters and materials.