Dr. Denise Kinsey would like to thank Rob and M.C. for your undying support and encouragement; the development team and everyone at JBL with special thanks to Ned, Melissa, and Kim. I appreciate all of your comments and ideas in building this edition.

Jones & Bartlett Learning thanks all of the people who reviewed the second edition of this text. Your feedback helped to shape this revision.

Georgia Brown

American Military University

ECPI

EC Council University

Western Governors University

Tidewater Community College

Shana Bumpas

John Tyler Community College

Colin T. Carlile

Our Lady of the Lake University

Casimer DeCusatis

Marist College

Charles DeSassure

Tarrant County College

M. Lamine Diop

Blue Ridge Community College

Perry Hood

Wiregrass Georgia Technical College

Richard McKinney

Nashville State Community College

Teresa Nash

Lewis-Clark State College

Nicholas Peirce

Thomas Nelson Community College

Richard S. Riddle Jr.

Danville Community College

Jianhua Yang

Columbus State University

Tatyana Zidarov

Hagerstown Community College