Our sincere gratitude goes out to the following persons, without whom this book could not have come in to being:

To the ZENworks team that, although leaner, has put a great number of significant features in this update. Thanks for making a great product that can benefit all those who have a network and users to support. We're looking forward to many new versions to make the product even better.

To everyone at Novell who allowed us to pick their brains, including but not limited to (with apologies to any whose names we have forgotten) Matthew Lewis, Krishnan R., Kelly Norman, Alan Jex, Frank Morse, David Rivers, Drake Backman, Kevin Wilkins, and Nile Thayne.