Contents At a Glance
Chapter 1: The ZENworks Family
Chapter 2: Installing ZENworks for Desktops 4
Chapter 3: Setting Up ZENworks for Desktops 4 in Your Tree
Chapter 4: Novell Clientless Operation
Chapter 5: Creating Application Packages Using snAppShot
Chapter 6: Creating and Using Application Objects
Chapter 7: Setting Up Application Distribution
Chapter 8: Setting Up User Policies
Chapter 9: Setting Up a Workstation Policy Package
Chapter 10: Creating a Container Policy Package
Chapter 11: Creating a Service Location Policy Package
Chapter 12: Creating a Server Policy Package
Chapter 13: Using ZENworks Workstation Inventory
Chapter 14: Imaging a Workstation
Chapter 15: Maintaining a Workstation
Chapter 16: Using Software Metering with ZENworks for Desktops
Chapter 17: Integrating ZENworks for Desktops with ZENworks for Servers
Chapter 18: Deploying Novell ZENworks for Desktops 4 in a Pure Microsoft Windows Environment
Chapter 19: Troubleshooting ZENworks
Appendix A: Understanding eDirectory Changes
Appendix B: Using snAppShot to Create an Application Object Package
Appendix C: Other ZENworks for Desktops Resources
Appendix D: ZENworks Inventory Database Schema
Table of Contents
What Is ZENworks for Desktops?
What's New in ZENworks for Desktops 4?
ZENworks Clientless Workstation Management
Policies and Workstation Management
Benefits to Using ZENworks for Desktops
2. Installing ZENworks for Desktops 4
Prerequisites for Installing ZENworks for Desktops
Hardware and Software Requirements
Installation Prerequisite Checklist
Installing ZENworks for Desktops Server Components
Select ZENworks for Desktops Components to Be Installed
Select Servers for Installation
Select Path for Inventory Database Installation
Installing ZENworks for Desktops Middle Tier Server Components
Start ZENworks Middle Tier Install
Select Server(s) for Installation
Installing ZENworks for Desktops Management Agents
Start Management Agents Install
Select Management Agent Features
Set the ZENworks for Desktop Middle Tier Server
Configure Workstation Manager Settings
Configure the NAL Windows Startup Options
3. Setting Up ZENworks for Desktops 4 in Your Tree
General ZENworks for Desktops Architecture
Objects in eDirectory and Their Impact on the Tree
Novell ZENworks Management Agents
ZENworks for Desktops Policy Package Wizard
Setting Up User Packages in the Tree
Setting Up Workstations in the Tree
Creating a Workstation Import Policy
Associations of Policy Packages
Novell Workstation Registration and Object Creation
Inventory, Event, and Logging Databases
4. Novell Clientless Operation
ZENworks for Desktops Clientless Workstation Management Components
ZENworks for Desktops Management Agent
ZENworks for Desktops Middle Tier Server
How ZENworks for Desktop Clientless Workstation Management Works
Using the ZENworks for Desktops Middle Tier Server
Logging Using the Middle Tier Login Page
Viewing the Statistics of the Middle Tier Server
Viewing the Sessions on the Middle Tier Server
Viewing the NCPL Stats on the Middle Tier Server
Starting and Stopping the Middle Tier Server
Increasing the Session Timeout
5. Creating Application Packages Using snAppShot
When Should You Use snAppShot?
Complex Installations or Upgrades
Numerous Installations or Upgrades
Verifying Changes Made During an Install or Upgrade
Information Saved by snAppShot
Advanced Features of snAppShot
Guaranteeing Impact on All Workstations
Super Express (Command-Line) Mode
snAppShot Application Packages versus .MSI Files
How Do .MSI Files Work with ZENworks for Desktops?
6. Creating and Using Application Objects
Creating the Application Object
Creating an Application Object Using an .AOT/.AXT File
Creating an Application Object Using an .MSI File
Creating a Simple Application Object without an .AOT, .AXT or MSI File
Creating an Application Object Using an Existing Application Object
Creating a Terminal Server Application
Setting Properties for the Application Object
Setting Up the Application Object Identification
Setting Distribution Options for Application Objects
Setting Run Options for Application Objects
Setting Application Object Associations
Setting Application Availability
Setting Common Options for Application Objects
Setting Up Application Fault Tolerance
Setting Up MSI-Specific Options for Application Objects
Setting Up Terminal Server-Specific Options for Application Objects
Setting Up Web-Specific Options for Application Objects
7. Setting Up Application Distribution
Setting Up Application Foldering
Create Application Folder Object and Associate with Application Objects
Create Custom Folders for Application Object
Customize Application Launcher Configurations per User or Container
Setting Up User Application Launcher Options
Setting Up Application Launcher Window Options
Setting Up Application Explorer Options
Setting Up Browser Application Launcher Options
Setting Up Workstation Application Launcher Options
Setting Up Users to Receive Applications
Associate a User, Group, Workstation, or Container Object to Application Objects
Make Application Launcher/Explorer Available to Users
Automating Application Objects
Manage Application Object Macros
Schedule Application Pre-Install
Schedule Application Availability
Relationship of User Policies to Users
General and Platform-Specific Policy Advantages
Creating a User Policy Package
Rights to Files and Folders Property Page
Network Location of Existing/New Group Policies
Group Policies Remain in Effect on User Logout
Windows Terminal Server Policy
9. Setting Up a Workstation Policy Package
Relationship of Workstation Policies to Workstations
Advantages of Platform Specific Policies
Setting Up a Workstation Policy Package
Rights to Files and Folders Property Page
Computer Extensible Policies Page
ZENworks for Desktops Agent Policy
10. Creating a Container Policy Package
What Is a Container Policy Package?
Setting Up a Container Policy Package
Inherited Rights Filters Panel
The Rights to Files and Folders Tab
Understanding the Search Policy
11. Creating a Service Location Policy Package
What Is a Service Location Policy Package?
Setting Up a Service Location Policy Package
Rights to Files and Folders Tab
12. Creating a Server Policy Package
What Is a Server Policy Package?
Setting Up a Server Policy Package
Rights to Files and Folders Property Page
13. Using ZENworks Workstation Inventory
Understanding Workstation Inventory
Understanding the Inventory Process
Understanding Inventory Database Server Types
Understanding Inventory Server Roles
Setting Up Workstation Inventory
Configuring the Settings for the Inventory Service Object
Optimizing Database Performance
Backing Up the Inventory Database
Exporting the Inventory Data to CSV Format
View the Workstation Inventory Status Logs
Windows Workstation Image-Safe Data Agent
Setting Up Workstations for Imaging
Using Preboot Services with Imaging
Placing a Linux Partition on a Workstation
Assigning an Image to a Workstation
Applying Application Objects to an Image
Accessing the Imaging Engine Command Menu
Reviewing Workstation Inventory
Remote Controlling a Workstation
Generating a Remote Management Report
Registering and Un-Registering a Workstation
16. Using Software Metering with ZENworks for Desktops 4
Using NWAdmin to Install and Administer Licenses
Installing a License Certificate Using NWAdmin
Creating a Metered Certificate Using NWAdmin
Assigning Licenses to Users Through NWAdmin
Assigning a New Owner to a License Certificate Using NWAdmin
Working with Reports in NWAdmin
Installing Locally or on the Network?
Ensuring Users Have Access to NLS
Assigning Users to a License Certificate Object
Creating a License Container and Metered Certificate Object
Adding Licenses (Metered Certificates)
17. Integrating ZENworks for Desktops with ZENworks for Servers
How to Use TED with ZENworks for Desktops
About the Desktop Application Agent
Using the Desktop Application Distribution Wizard to Create a Desktop Application Distribution
Configure the Distribution Type Using the Desktop Application Distribution Wizard
Configure the Desktop Application Distribution Object
18. Deploying Novell ZENworks for Desktops 4 in a Pure Microsoft Windows Environment
ZENworks for Desktops Networking Setup and Requirements
ZENworks for Desktops 4 Configuration Options
Application Browser View Agent Mode
Installing ZENworks for Desktops 4 in a Pure Windows Environment
Installing ZENworks for Desktops 4
Troubleshooting Desktop Management
Troubleshooting Workstation Import Issues
Troubleshooting Distributed Applications
Troubleshoot Application Launcher and Explorer
View and Edit User or Container's Application Launcher Configurations
Review User Object's Inheritance Applications
Change Workstation Files in Use
Write Application Administrator Notes
Review Roll-Back Application Distribution
Use Search and Replace Entire Application Object
Use Search Specific Application Object Property Page
Review Application Termination
Troubleshooting Policy Packages
Review eDirectory Workstation Object
Review Workstation Object Associations
Troubleshooting NetWare Errors
NetWare Server File System Errors
A. Understanding eDirectory Changes
New Objects for ZENworks for Desktops 4
Modified Objects for ZENworks for Desktops 4
B. Using snAppShot to Create an Application Object Package
Using snAppShot to Package GroupWise
Choose Custom Mode from Main Menu
Choose the snAppShot Preferences File
Name the Application Object and Icon Title
Network Location of the Application Source (.FIL) Files
Network Location of the Application Template (.AOT and .AXT) Files
Including or Excluding Parts of the Workstation
Specify the Drives That Will Be Discovered
Read the Pre-Discovery Summary
Run the First snAppShot Discovery
Run the Application's Installation or Upgrade
Specify How to Handle the Creation of Files, Folders, .INI File Entries, and Registry Settings
Enter the Path to the Application's Executable File
Define Macros for Distribution Automation
Run the Second snAppShot Discovery
Review of the Created Object Template
Application Object Template File (Text Version .AXT)
C. Other ZENworks for Desktops Resources
Novell Support and Online Documentation
Novell Technical Support Services
D. ZENworks Inventory Database Schema
Database Class Associations and Attributes