Community resources

The OpenStack community is large, smart, and welcoming. If you find yourself stuck, the community will be willing and able to lend a hand. Don't hesitate to reach out for help if you find yourself hitting a dead end. The community provides a variety of tools and resources that can help you with troubleshooting.

Testing

The OpenStack software comes with an extensive suite of tests that are used during the development process to ensure a high-level of quality. This test suite can also be useful to the troubleshooter as a means to keep an eye on the overall reliability of your installation. This test suite can help you ensure that the software is running as intended. You can run the suite periodically against the various projects you are using and check for any errors. Not every error will need to be addressed, but this information could lead to early clues pointing to potential trouble in your stack.

Bugs

There are times when you are troubleshooting and you just hit a wall. You may try each of the techniques discussed in this book, but still find yourself stuck. Do not forget that OpenStack is an active project and is constantly under development. While the community works extremely hard to make and keep the software as reliable as possible, there are times when bugs slip through. If you run across an issue you cannot resolve, you may want to check for any bug reports similar to what you are experiencing. OpenStack bugs are tracked at http://bugs.launchpad.net/openstack. In addition, if you think you may have discovered a new bug that has not been reported, you can use this site to file bug reports.

Ask.openstack.org

The Ask.openstack.org website is where you can go to ask questions about OpenStack. It is also helpful to browse through answers given by other community members. This site is an excellent tool to leverage when you need help with the software and your deployment in general. This site is curated by volunteers from the OpenStack community, who are there to help when you get stuck. If you happen to come across a question that you know the answer to, I'd encourage you to provide your answer. This is an easy way for you to give back to the community.

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