Sean Whitaker
Pass the PMP ® Exam Tools, Tips and Tricks to Succeed2nd ed. 2016
Sean Whitaker
ChristChurch, Canterbury, New Zealand
Any source code or other supplementary materials referenced by the author in this text are available to readers at www.apress.com/9781484220733 . For detailed information about how to locate your book’s source code, go to www.​apress.​com/​source-code/​ . Readers can also access source code at SpringerLink in the Supplementary Material section for each chapter.
ISBN 978-1-4842-2073-3e-ISBN 978-1-4842-2074-0
DOI 10.1007/978-1-4842-2074-0
Library of Congress Control Number: 2016944183
© Sean Whitaker 2016
Pass the PMP® Exam: Tools, Tips and Tricks to Succeed, Second Edition
“PMP”, “PMBOK”, “The PMBOK® Guide”, and “PMI” are registered marks of the Project Management Institute, Inc.
Managing Director: Welmoed Spahr
Lead Editor: Steve Anglin
Technical Reviewer: Mike Roberts
Editorial Board: Steve Anglin, Pramila Balan, Louise Corrigan, Jonathan Gennick, Robert Hutchinson, Celestin Suresh John, James Markham, Susan McDermott, Matthew Moodie, Ben Renow-Clarke, Gwenan Spearing
Coordinating Editor: Mark Powers
Copy Editor: Tiffany Taylor
Compositor: SPi Global
Indexer: SPi Global
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Sean Whitaker
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While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein.
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This book is dedicated to you for choosing to commit to your own ongoing professional development.
No form of education is ever wasted, and without doubt the greatest investment you can ever make is in your own development.
noli cedere cognoscere
How to Use This Book
Congratulations on committing to studying to take the Project Management Professional (PMP) credential.
This book contains all the information you need to pass the PMP examination. I have taken my time to be sure to include all the information necessary to pass the exam as well as some extra information about the profession of project management.
Here is a guide to all the extra bits and pieces in the book:
  • Words in Italics: These are key terms, and you should try to memorize and understand all of them. Each is included in the Glossary of Key Terms at the rear of the book.
  • Exam tips: These highlighted pieces of text give you direct tips for the exam.
  • Real World: These highlighted sections of the book provide examples of the theory in action from my own experience. They are intended to add to your understanding of the concept being explained and also to share with you some of the lessons I have learned throughout my career.
  • Notes: These provide slightly more information about the topic being discussed that is not always directly related to the exam but is usually very interesting.
  • More Info: Most sections start with a brief indication of where you can go in the PMBOK Guide for more information about that particular topic.
  • Quick Check: The Quick Check questions and answers at the end of each section are intended to give you the opportunity to quickly review the material you have just read with some simple questions.
  • Review questions: At the end of each chapter are multiple choice questions that test your knowledge and understanding of the topics just covered.
  • Exercises: Each chapter concludes with exercises to test how well you understand the topics just covered.
  • Study aids: At the rear of this book, you will find some valuable study aids such as mind maps and a puzzle game to help you study.
Take your time as you go through this book, and complete all the exercises and questions. This way, you will be prepared to pass the PMP exam.
This book is designed to be used with the bank of more than 400 practice exam questions I have written. You can find them online at any good book retailer simply by searching for my name.
If you need extra assistance, I have also recorded a complete online PMP study course for Lecturio, which you can sign up for and view at your leisure. Simply search for PMP and my name at www.lecturio.com .
Finally, think of me as your personal PMP coach. Not only do you have access to the contents of this book, but you can also e-mail me at any time with questions, and I will answer.
Good luck!
A420469_2_En_BookFrontmatter_Figd_HTML.jpg
Sean Whitaker
P.S. If you wish to use this book as the foundational text for any PMP exam preparation courses you want to run, please e-mail me for a complimentary set of slides to help you out.
Contents
Chapter 1:​ Foundational Concepts of Project Management 1
Objectives 1
The Purpose of the PMBOK Guide 2
What Is a Project, a Program, and a Portfolio?​ 4
What Is Project Management?​ 8
Project Management, Operations Management, and Organizational Strategy 11
Organizational Influences on Project Management 13
The Project Life Cycle 15
Chapter Summary 21
Exercises 22
Review Questions 23
Answers 26
Exercises 26
Review Questions 30
Chapter 2:​ Integration Management 35
What Is Project Integration Management?​ 35
Develop Project Charter 37
Inputs 41
Project Statement of Work 42
Business Case 42
Agreements 43
Enterprise Environmental Factors 44
Organizational Process Assets 44
Tools and Techniques 45
Expert Judgment 45
Facilitation Techniques 45
Outputs 46
Project Charter 46
Develop Project Management Plan 47
Inputs 48
Project Charter 49
Outputs from Other Processes 49
Enterprise Environmental Factors 50
Organizational Process Assets 50
Tools and Techniques 51
Expert Judgment 51
Facilitation Techniques 52
Outputs 52
Project Management Plan 53
Direct and Manage Project Work 55
Inputs 56
Project Management Plan 57
Approved Change Requests 57
Enterprise Environmental Factors 57
Organizational Process Assets 57
Tools and Techniques 58
Expert Judgment 58
Project Management Information System 58
Meetings 58
Outputs 59
Deliverables 59
Work Performance Data 59
Change Requests 60
Project Management Plan Updates 60
Project Document Updates 60
Monitor and Control Project Work 61
Inputs 63
Project Management Plan 63
Schedule Forecasts 63
Cost Forecasts 63
Validated Changes 63
Work Performance Information 64
Enterprise Environmental Factors 65
Organizational Process Assets 65
Tools and Techniques 65
Expert Judgment 65
Analytical Techniques 65
Project Management Information System 67
Meetings 67
Outputs 67
Change Requests 67
Work Performance Reports 68
Project Management Plan Updates 68
Project Document Updates 68
Perform Integrated Change Control 69
Inputs 71
Project Management Plan 71
Work Performance Reports 71
Change Requests 72
Enterprise Environmental Factors 72
Organizational Process Assets 72
Tools and Techniques 72
Expert Judgment 72
Meetings 73
Change-Control Tools 73
Outputs 73
Approved Change Requests 73
Change Log 73
Project Management Plan Updates 74
Project Document Updates 74
Close Project or Phase 75
Inputs 77
Project Management Plan 77
Accepted Deliverables 77
Organizational Process Assets 77
Tools and Techniques 78
Expert Judgment 78
Analytical Techniques 78
Meetings 78
Outputs 78
Final Product, Service, or Result Transition 78
Organizational Process Asset Updates 79
Chapter Summary 80
Exercises 81
Review Questions 82
Answers 85
Exercises 85
Review Questions 86
Chapter 3:​ Scope Management 91
What Is Project Scope Management?​ 92
Plan Scope Management 94
Inputs 95
Project Management Plan 95
Project Charter 95
Enterprise Environmental Factors 96
Organizational Process Assets 96
Tools and Techniques 96
Expert Judgment 96
Meetings 96
Outputs 97
Scope Management Plan 97
Requirements Management Plan 98
Collect Requirements 98
Inputs 100
Scope Management Plan 100
Requirements Management Plan 100
Stakeholder Management Plan 100
Project Charter 100
Stakeholder Register 100
Tools and Techniques 101
Interviews 101
Focus Groups 101
Facilitated Workshops 101
Group Creativity Techniques 101
Group Decision-Making Techniques 101
Questionnaires and Surveys 102
Observations 102
Prototypes 102
Benchmarking 103
Context Diagrams 103
Document Analysis 103
Outputs 103
Requirements Documentation 103
Requirements Traceability Matrix 104
Define Scope 105
Inputs 106
Scope Management Plan 106
Project Charter 106
Requirements Documentation 106
Organizational Process Assets 106
Tools and Techniques 107
Expert Judgment 107
Product Analysis 107
Alternatives Generation 107
Facilitated Workshops 107
Outputs 107
Project Scope Statement 107
Project Document Updates 108
Create WBS 109
Inputs 110
Scope Management Plan 110
Project Scope Statement 110
Requirements Documentation 111
Enterprise Environmental Factors 111
Organizational Process Assets 111
Tools and Techniques 111
Decomposition 111
Expert Judgment 112
Outputs 112
Scope Baseline 112
Project Document updates 114
Validate Scope 115
Inputs 115
Project Management Plan 116
Requirements Documentation 116
Requirements Traceability Matrix 116
Verified Deliverables 116
Work Performance Data 117
Tools and Techniques 117
Inspection 117
Group Decision-Making Techniques 117
Outputs 117
Accepted Deliverables 117
Change Requests 117
Work Performance Information 118
Project Document Updates 118
Control Scope 119
Inputs 119
Project Management Plan 119
Requirements Documentation 120
Requirements Traceability Matrix 120
Work Performance Data 120
Organizational Process Assets 120
Tools and Techniques 120
Variance Analysis 120
Outputs 121
Work Performance Information 121
Change Requests 121
Project Management Plan Updates 121
Project Document Updates 121
Organizational Process Assets Updates 121
Chapter Summary 122
Exercises 123
Review Questions 124
Answers 127
Exercises 127
Review Questions 128
Chapter 4:​ Time Management 133
What Is Project Time Management?​ 133
Plan Schedule Management 134
Inputs 135
Project Management Plan 135
Project Charter 135
Enterprise Environmental Factors 136
Organizational Process Assets 136
Tools and Techniques 136
Expert Judgment 136
Analytical Techniques 137
Meetings 137
Outputs 137
Schedule Management Plan 137
Define Activities 138
Inputs 139
Schedule Management Plan 139
Scope Baseline 140
Enterprise Environmental Factors 140
Organizational Process Assets 140
Tools and Techniques 140
Decomposition 140
Rolling-Wave Planning 141
Expert Judgment 141
Outputs 141
Activity List 141
Activity Attributes 142
Milestone List 142
Sequence Activities 143
Inputs 144
Schedule Management Plan 144
Activity List 144
Activity Attributes 144
Milestone List 144
Project Scope Statement 144
Enterprise Environmental Factors 145
Organizational Process Assets 145
Tools and Techniques 145
Precedence Diagramming Method (PDM) 145
Dependency Determination 147
Applying Leads and Lags 148
Outputs 149
Project Schedule Network Diagrams 149
Project Document Updates 150
Estimate Activity Resources 151
Inputs 152
Schedule Management Plan 152
Activity List 152
Activity Attributes 152
Resource Calendars 152
Risk Register 152
Activity Cost Estimates 153
Enterprise Environmental Factors 153
Organizational Process Assets 153
Tools and Techniques 153
Expert Judgment 153
Alternative Analysis 153
Published Estimating Data 153
Bottom-Up Estimating 154
Project Management Software 154
Outputs 154
Activity Resource Requirements 154
Resource Breakdown Structure 154
Project Document Updates 155
Estimate Activity Durations 156
Inputs 157
Schedule Management Plan 157
Activity List 157
Activity Attributes 157
Activity Resource Requirements 157
Resource Calendars 157
Project Scope Statement 158
Risk Register 158
Resource Breakdown Structure 158
Enterprise Environmental Factors 158
Organizational Process Assets 158
Tools and Techniques 159
Expert Judgment 159
Analogous Estimating 159
Parametric Estimating 159
Three-Point Estimating 160
Group Decision-Making Techniques 162
Reserve Analysis 163
Outputs 164
Activity Duration Estimates 164
Project Document Updates 164
Develop Schedule 165
Inputs 167
Schedule Management Plan 167
Activity List 167
Activity Attributes 167
Project Schedule Network Diagrams 167
Activity Resource Requirements 167
Resource Calendars 167
Activity Duration Estimates 168
Project Scope Statement 168
Risk Register 168
Project Staff Assignments 168
Resource Breakdown Structure 168
Enterprise Environmental Factors 168
Organizational Process Assets 169
Tools and Techniques 169
Schedule Network Analysis 169
Critical Path Method 169
Critical Chain Method 173
Resource Optimization Techniques 173
Modeling Techniques 174
Leads and Lags 175
Schedule Compression 175
Scheduling Tool 175
Outputs 175
Schedule Baseline 175
Project Schedule 176
Schedule Data 177
Project Calendars 177
Project Management Plan Updates 177
Project Document Updates 177
Control Schedule 178
Inputs 179
Project Management Plan 179
Project Schedule 179
Work Performance Data 179
Project Calendars 180
Schedule Data 180
Organizational Process Assets 180
Tools and Techniques 180
Performance Reviews 180
Project Management Software 181
Resource Optimization Techniques 181
Modeling Techniques 181
Leads and Lags 182
Schedule Compression 182
Scheduling Tool 182
Outputs 183
Work Performance Information 183
Schedule Forecasts 183
Change Requests 184
Project Management Plan Updates 184
Project Document Updates 185
Organizational Process Asset Updates 185
Chapter Summary 185
Exercises 187
Review Questions 188
Answers 191
Exercises 191
Review Questions 193
Chapter 5:​ Cost Management 199
What Is Project Cost Management?​ 199
Plan Cost Management 200
Inputs 201
Project Management Plan 201
Project Charter 201
Enterprise Environmental Factors 202
Organizational Process Assets 202
Tools and Techniques 202
Expert Judgment 203
Analytical Techniques 203
Meetings 203
Outputs 204
Cost Management Plan 204
Estimate Costs 205
Inputs 207
Cost Management Plan 207
Human Resource Management Plan 207
Scope Baseline 207
Project Schedule 208
Risk Register 208
Enterprise Environmental Factors 208
Organizational Process Assets 208
Tools and Techniques 208
Expert Judgment 209
Analogous Estimating 209
Parametric Estimating 209
Bottom-Up Estimating 209
Three-Point Estimating 209
Reserve Analysis 211
Cost of Quality 212
Project Management Software 212
Vendor Bid Analysis 212
Group Decision-Making Techniques 212
Outputs 212
Activity Cost Estimates 212
Basis of Estimates 212
Project Document Updates 213
Determine Budget 214
Inputs 214
Cost Management Plan 214
Scope Baseline 215
Activity Cost Estimates 215
Basis of Estimates 215
Project Schedule 215
Resource Calendars 215
Risk Register 215
Agreements 216
Organizational Process Assets 216
Tools and Techniques 216
Cost Aggregation 216
Reserve Analysis 217
Expert Judgment 217
Historical Relationships 217
Funding Limit Reconciliation 217
Outputs 218
Cost Baseline 218
Project Funding Requirements 219
Project Document Updates 219
Control Costs 220
Inputs 220
Project Management Plan 221
Project Funding Requirements 221
Work Performance Data 221
Organizational Process Assets 221
Tools and Techniques 221
Earned Value Management 221
Forecasting 225
To-Complete Performance Index (TCPI) 227
Performance Reviews 228
Project Management Software 228
Reserve Analysis 228
Outputs 228
Work Performance Information 228
Cost Forecasts 228
Change Requests 229
Project Management Plan Updates 229
Project Document Updates 229
Organizational Process Asset Updates 229
Chapter Summary 230
Exercises 231
Review Questions 232
Answers 234
Exercises 234
Chapter Review 237
Chapter 6:​ Quality Management 241
What Is Project Quality Management?​ 241
Plan Quality Management 243
Inputs 244
Project Management Plan 244
Stakeholder Register 245
Risk Register 245
Requirements Documentation 245
Enterprise Environmental Factors 245
Organizational Process Assets 246
Tools and Techniques 246
Cost-Benefit Analysis 246
Cost of Quality 246
Seven Basic Quality Tools 246
Benchmarking 252
Design of Experiments 252
Statistical Sampling 252
Additional Quality Planning Tools 252
Meetings 252
Outputs 253
Quality Management Plan 253
Process Improvement Plan 253
Quality Metrics 254
Quality Checklists 254
Project Document Updates 254
Perform Quality Assurance 255
Inputs 256
Quality Management Plan 256
Process Improvement Plan 256
Quality Metrics 256
Quality Control Measurements 256
Project Documents 257
Tools and Techniques 257
Quality Management and Control Tools 257
Quality Audits 261
Process Analysis 261
Outputs 261
Change Requests 262
Project Management Plan Updates 262
Project Document Updates 262
Organizational Process Asset Updates 262
Control Quality 263
Inputs 263
Quality Management Plan 263
Quality Metrics 264
Quality Checklists 264
Work Performance Data 264
Approved Change Requests 264
Deliverables 264
Project Documents 264
Organizational Process Assets 264
Tools and Techniques 265
Seven Basic Quality Tools 265
Statistical Sampling 265
Inspection 265
Approved Change Request Review 265
Outputs 266
Quality Control Measurements 266
Validated Changes 266
Verified Deliverables 267
Work Performance Information 267
Change Requests 267
Project Management Plan Updates 267
Project Document Updates 267
Organizational Process Asset Updates 267
Chapter Summary 268
Exercise 269
Review Questions 270
Answers 273
Exercises 273
Review Questions 274
Chapter 7:​ Human Resource Management 279
What Is Project Human Resource Management?​ 280
Plan Human Resource Management 280
Inputs 281
Project Management Plan 281
Activity Resource Requirements 281
Enterprise Environmental Factors 281
Organizational Process Assets 282
Tools and Techniques 282
Organizational Charts and Position Descriptions 282
Networking 287
Organizational Theory 287
Expert Judgment 291
Meetings 291
Outputs 291
Human Resource Management Plan 291
Acquire Project Team 292
Inputs 293
Human Resource Management Plan 293
Enterprise Environmental Factors 293
Organizational Process Assets 293
Tools and Techniques 293
Preassignment 294
Negotiation 294
Acquisition 294
Virtual Teams 294
Multicriteria Decision Analysis 295
Outputs 295
Project Staff Assignments 295
Resource Calendars 295
Project Management Plan Updates 296
Develop Project Team 296
Inputs 297
Human Resource Management Plan 297
Project Staff Assignments 297
Resource Calendars 298
Tools and Techniques 298
Interpersonal Skills 298
Training 304
Team-Building Activities 305
Ground Rules 307
Co-location 307
Recognition and Rewards 307
Personnel Assessment Tools 308
Outputs 308
Team Performance Assessments 308
Enterprise Environmental Factor Updates 309
Manage Project Team 310
Inputs 310
Human Resource Management Plan 311
Project Staff Assignments 311
Team Performance Assessments 311
Issue Log 311
Work Performance Reports 311
Organizational Process Assets 312
Tools and Techniques 312
Observation and Conversation 312
Project Performance Appraisals 312
Conflict Management 312
Interpersonal Skills 313
Outputs 314
Change Requests 314
Project Management Plan Updates 314
Project Document Updates 314
Enterprise Environmental Factor Updates 314
Organizational Process Asset Updates 314
Chapter Summary 315
Exercises 316
Review Questions 317
Answers 320
Exercises 320
Chapter Review 322
Chapter 8:​ Communications Management 327
What Is Project Communications Management?​ 327
Plan Communications Management 328
Inputs 329
Project Management Plan 329
Stakeholder Register 329
Enterprise Environmental Factors 330
Organizational Process Assets 330
Tools and Techniques 330
Communications Requirements Analysis 330
Communications Technology 331
Communications Models 331
Communications Methods 333
Meetings 334
Outputs 334
Communications Management Plan 334
Project Document Updates 335
Manage Communications 336
Inputs 336
Communications Management Plan 336
Work Performance Reports 337
Enterprise Environmental Factors 337
Organizational Process Assets 337
Tools and Techniques 337
Communications Technology 337
Communications Models 338
Communications Methods 338
Information Management Systems 338
Performance Reporting 338
Outputs 338
Project Communications 339
Project Document Updates 339
Project Management Plan Updates 339
Organizational Process Asset Updates 339
Control Communications 340
Inputs 341
Project Management Plan 341
Project Communications 341
Issue Log 341
Work Performance Data 342
Organizational Process Assets 342
Tools and Techniques 342
Reporting Systems 342
Expert Judgment 342
Meetings 343
Outputs 343
Work Performance Information 343
Change Requests 343
Project Management Plan Updates 343
Project Document Updates 343
Organizational Process Asset Updates 344
Chapter Summary 344
Exercises 345
Review Questions 346
Answers 348
Exercises 348
Chapter Review 349
Chapter 9:​ Risk Management 353
What Is Project Risk Management?​ 353
Plan Risk Management 355
Inputs 356
Project Management Plan 356
Project Charter 356
Stakeholder Register 356
Enterprise Environmental Factors 356
Organizational Process Assets 356
Tools and Techniques 357
Analytical Techniques 357
Expert Judgment 357
Meetings 357
Outputs 358
Risk Management Plan 358
Identify Risks 361
Inputs 362
Risk Management Plan 362
Cost Management Plan 362
Schedule Management Plan 363
Quality Management Plan 363
Human Resource Management Plan 363
Scope Baseline 363
Activity Cost Estimates 363
Activity Duration Estimates 364
Stakeholder Register 364
Project Documents 364
Procurement Documents 364
Enterprise Environmental Factors 364
Organizational Process Assets 364
Tools and Techniques 365
Documentation Reviews 365
Information-Gathering Techniques 365
Checklist Analysis 366
Assumption Analysis 366
Diagramming Techniques 366
SWOT Analysis 367
Expert Judgment 367
Outputs 367
Risk Register 367
Perform Qualitative Risk Analysis 369
Inputs 370
Risk Management Plan 370
Scope Baseline 370
Risk Register 370
Enterprise Environmental Factors 371
Organizational Process Assets 371
Tools and Techniques 371
Risk Probability and Impact Assessment 371
Probability and Impact Matrix 372
Risk Data Quality Assessment 372
Risk Categorization 372
Risk Urgency Assessment 372
Expert Judgment 373
Outputs 373
Project Document Updates 373
Perform Quantitative Risk Analysis 374
Inputs 375
Risk Management Plan 375
Cost Management Plan 375
Schedule Management Plan 375
Risk Register 375
Enterprise Environmental Factors 376
Organizational Process Assets 376
Tools and Techniques 376
Data Gathering and Representation Techniques 376
Quantitative Risk Analysis and Modeling Techniques 377
Expert Judgment 379
Outputs 380
Project Document Updates 380
Plan Risk Responses 381
Inputs 381
Risk Management Plan 381
Risk Register 382
Tools and Techniques 382
Strategies for Dealing with Negative Risks or Threats 382
Strategies for Dealing with Positive Risks or Opportunities 383
Contingent Response Strategies 383
Expert Judgment 384
Outputs 384
Project Management Plan Updates 384
Project Document Updates 384
Control Risks 385
Inputs 386
Project Management Plan 386
Risk Register 386
Work Performance Data 386
Work Performance Reports 386
Tools and Techniques 387
Risk Reassessment 387
Risk Audits 387
Variance and Trend Analysis 387
Technical Performance Measurement 387
Reserve Analysis 388
Status Meetings 388
Outputs 388
Work Performance Information 388
Change Requests 389
Project Management Plan Updates 389
Project Document Updates 389
Organizational Process Asset Updates 389
Chapter Summary 390
Exercises 391
Review Questions 393
Answers 397
Exercises 397
Chapter Review 400
Chapter 10:​ Procurement Management 405
What Is Project Procurement Management?​ 405
Plan Procurement Management 406
Inputs 407
Project Management Plan 407
Requirements Documentation 408
Risk Register 408
Activity Resource Requirements 408
Project Schedule 408
Activity Cost Estimates 408
Stakeholder Register 408
Enterprise Environmental Factors 409
Organizational Process Assets 409
Tools and Techniques 410
Make-or-Buy Analysis 410
Expert Judgment 411
Market Research 411
Meetings 411
Outputs 412
Procurement Management Plan 412
Procurement Statement of Work 412
Procurement Documents 412
Source-Selection Criteria 413
Make-or-Buy Decisions 413
Change Requests 414
Project Document Updates 414
Conduct Procurements 415
Inputs 415
Procurement Management Plan 415
Procurement Documents 416
Source-Selection Criteria 416
Seller Proposals 416
Project Documents 416
Make-or-Buy Decisions 416
Procurement Statement of Work 416
Organizational Process Assets 417
Tools and Techniques 417
Bidder Conference 417
Proposal Evaluation Techniques 418
Independent Estimates 418
Expert Judgment 418
Advertising 418
Analytical Techniques 419
Procurement Negotiations 419
Outputs 419
Selected Sellers 419
Agreements 419
Resource Calendars 422
Change Requests 422
Project Management Plan Updates 422
Project Document Updates 423
Control Procurements 424
Inputs 425
Project Management Plan 425
Procurement Documents 425
Agreements 425
Approved Change Requests 425
Work Performance Reports 426
Work Performance Data 426
Tools and Techniques 426
Contract Change-Control System 426
Procurement Performance Reviews 426
Inspections and Audits 427
Performance Reporting 427
Payment Systems 427
Claims Administration 427
Records Management System 428
Outputs 428
Work Performance Information 428
Change Requests 429
Project Management Plan Updates 429
Project Document Updates 429
Organizational Process Assets Updates 429
Close Procurements 430
Inputs 431
Project Management Plan 431
Procurement Documents 431
Tools and Techniques 431
Procurement Audits 431
Procurement Negotiations 432
Records Management System 432
Outputs 433
Closed Procurements 433
Organizational Process Assets Updates 433
Chapter Summary 434
Exercises 435
Review Questions 435
Answers 438
Exercises 438
Chapter Review 439
Chapter 11:​ Stakeholder Management 445
What Is Project Stakeholder Management?​ 445
Identify Stakeholders 446
Inputs 447
Project Charter 447
Procurement Documents 447
Enterprise Environmental Factors 447
Organizational Process Assets 448
Tools and Techniques 448
Stakeholder Analysis 448
Expert Judgment 449
Meetings 450
Outputs 450
Stakeholder Register 450
Plan Stakeholder Management 452
Inputs 453
Project Management Plan 453
Stakeholder Register 453
Enterprise Environmental Factors 453
Organizational Process Assets 453
Tools and Techniques 453
Expert Judgment 454
Meetings 454
Analytical Techniques 454
Outputs 455
Stakeholder Management Plan 455
Project Document Updates 455
Manage Stakeholder Engagement 456
Inputs 457
Stakeholder Management Plan 457
Communications Management Plan 457
Change Log 458
Organizational Process Assets 458
Tools and Techniques 458
Communications Methods 458
Interpersonal Skills 459
Management Skills 459
Outputs 459
Issue Log 459
Change Requests 460
Project Management Plan Updates 460
Project Document Updates 460
Organizational Process Asset Updates 460
Control Stakeholder Engagement 461
Inputs 462
Project Management Plan 462
Issue Log 462
Work Performance Data 462
Project Documents 462
Tools and Techniques 463
Information Management Systems 463
Expert Judgment 463
Meetings 464
Outputs 464
Work Performance Information 464
Change Requests 464
Project Management Plan Updates 464
Project Document Updates 464
Organizational Process Asset Updates 464
Chapter Summary 465
Exercises 466
Review Questions 467
Answers 469
Exercises 469
Chapter Review 470
Chapter 12:​ Ethics and Professional Conduct 475
Responsibility, Respect, Fairness, and Honesty 476
Responsibility 476
Respect 478
Fairness 480
Honesty 481
Chapter Summary 483
Exercise 483
Review Questions 484
Answers 489
Exercise 489
Review Questions 490
Chapter 13:​ Eligibility, Study, and Exam-Taking Tips 495
Eligibility 495
PMP Prerequisites 495
Study Tips 495
Exam-Taking Tips 496
Question-Answering Tips 497
Chapter 14:​ Blank Mind Maps 499
Chapter 15:​ Formulas to Remember 503
Chapter 16: PMP ® Examination Tasks Puzzle Game 505
Instructions 505
Chapter 17: PMP ® Examination Role-Delineation Domain Tasks 511
Glossary of Key Terms513
Index533
About the Author and About the Technical Reviewer
About the Author
Sean WhitakerBA, MSc, MBA, PMP
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has a diverse project management background, having successfully managed complex projects in the construction, telecommunications, and IT industries. He brings this diversity of experience into sharp focus with his emphasis on professional project management.
In addition to this book, Sean is the author of many books on project management, including
PMP Training Kit , Microsoft Press/O’Reilly Publishing, 2013
PMP Rapid Review , Microsoft Press/O’Reilly Publishing, 2013
The Professional Project Manager , CreateSpace Independent Publishing Platform, 2014
The Practically Perfect Project Manager , CreateSpace Independent Publishing Platform, 2012
Sean regularly trains, coaches, teaches, and speaks about professional project management around the globe. He has been a volunteer with the Project Management Institute since 2005. When not teaching, speaking, or writing about project management, Sean is a keen and accomplished musician.
Please visit his web site at http://seanwhitaker.com .
 
About the Technical Reviewer
Mike Roberts
A420469_2_En_BookFrontmatter_Figc_HTML.jpg
is a New Zealand–based project management professional and trainer. Mike offers project management services across the IT sector and has experience delivering projects through both traditional and agile techniques.
Mike is the principal trainer and partner at Falcon Training. He has been facilitating project management training for number of years. He has a reputation for his ability to connect with students and his commitment to learning. He is always happy to discuss the application of the wide variety of approaches available across all industries: IT, construction, health, tetail, government, and more!
Mike is also an active volunteer with the New Zealand chapter of the Project Management Institute. He was recently awarded the PMINZ Volunteer of the Year award to recognize and honor his significant contribution to the PMI and the project management profession.
 
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