Acknowledgments

I would like to thank everyone on the Management Concepts team who made this publication possible. The help and encouragement provided by Myra Strauss and the hard work and careful editing by Courtney Chiaparas were especially appreciated.

Without the foundation laid by the Plain Language Action and Information Network, this book would not exist in its present form. I am grateful to all the people who established the Network and have kept it going.

And I am deeply grateful for the support and patience of my husband, Geof.