- Introduction
- I. SRE Implementation
- 1. Context Versus Control in SRE
- 2. Interviewing Site Reliability Engineers
- 3. So, You Want to Build an SRE Team?
- 4. Using Incident Metrics to Improve SRE at Scale
- 5. Working with Third Parties Shouldn’t Suck
- 6. How to Apply SRE Principles Without Dedicated SRE Teams
- 7. SRE Without SRE: The Spotify Case Study
- 8. Introducing SRE in Large Enterprises
- 9. From SysAdmin to SRE in 8,963 Words
- 10. Clearing the Way for SRE in the Enterprise
- 11. SRE Patterns Loved by DevOps People Everywhere
- 12. DevOps and SRE: Voices from the Community
- 13. Production Engineering at Facebook
- II. Near Edge SRE
- 14. In the Beginning, There Was Chaos
- 15. The Intersection of Reliability and Privacy
- 16. Database Reliability Engineering
- 17. Engineering for Data Durability
- 18. Introduction to Machine Learning for SRE
- III. SRE Best Practices and Technologies
- 19. Do Docs Better: Integrating Documentation into the Engineering Workflow
- 20. Active Teaching and Learning
- 21. The Art and Science of the Service-Level Objective
- 22. SRE as a Success Culture
- 23. SRE Antipatterns
- Antipattern 1: Site Reliability Operations
- Antipattern 2: Humans Staring at Screens
- Antipattern 3: Mob Incident Response
- Antipattern 4: Root Cause = Human Error
- Antipattern 5: Passing the Pager
- Antipattern 6: Magic Smoke Jumping!
- Antipattern 7: Alert Reliability Engineering
- Antipattern 8: Hiring a Dog-Walker to Tend Your Pets
- Antipattern 9: Speed-Bump Engineering
- Antipattern 10: Design Chokepoints
- Antipattern 11: Too Much Stick, Not Enough Carrot
- Antipattern 12: Postponing Production
- Antipattern 13: Optimizing Failure Avoidance Rather Than Recovery Time (MTTF > MTTR)
- Antipattern 14: Dependency Hell
- Antipattern 15: Ungainly Governance
- Antipattern 16: Ill-Considered SLOh-Ohs
- Antipattern 17: Tossing Your API Over the Firewall
- Antipattern 18: Fixing the Ops Team
- So, That’s It, Then?
- 24. Immutable Infrastructure and SRE
- 25. Scriptable Load Balancers
- 26. The Service Mesh: Wrangler of Your Microservices?
- IV. The Human Side of SRE
- 27. Psychological Safety in SRE
- 28. SRE Cognitive Work
- 29. Beyond Burnout
- 30. Against On-Call: A Polemic
- 31. Elegy for Complex Systems
- 32. Intersections Between Operations and Social Activism
- 33. Conclusion
- Index
Part III. SRE Best Practices and Technologies
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SRE needs better ways to do documentation.
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Can you teach SRE through a game?
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Your SLOs are measuring the wrong thing.
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How do you know when SRE is a success?
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What are the SRE antipatterns?
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Immutable infrastructure, scriptable load balancers, and service meshes can makes SRE easier.
Discuss.
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