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Part VI: Supply Chain and Logistics Measurement, Control, and Improvement
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Part VI: Supply Chain and Logistics Measurement, Control, and Improvement
by Paul Myerson
Supply Chain and Logistics Management Made Easy: Methods and Applications for Planning, Operations, Integration, Control and Improvement, and Network Design
About This eBook
Title Page
Copyright Page
Praise for Supply Chain and Logistics Management Made Easy
Dedication Page
Contents
About the Author
Part I: Supply Chain and Logistics Management: Overview
1. Introduction
Supply Chain Defined
SCOR Model
An Integrated, Value-Added Supply Chain
The Value Chain
Leveraging the Supply Chain
Supply Chain Strategy for a Competitive Advantage
Segmenting the Supply Chain
The Global Supply Chain and Technology
2. Understanding the Supply Chain
Historical Perspective
Value as a Utility
Organizational and Supply Chain Strategy
Mission Statement
SWOT Analysis
Strategic Choices
Supply Chain Strategy Elements and Drivers
Supply Chain Strategy Methodology
Supply Chain Opportunities and Challenges
Supply Chain Talent Pipeline
Career Opportunities in Supply Chain and Logistics Management
Growing Demand
Part II: Planning for the Supply Chain
3. Demand Planning
Forecasting Used to Be Strictly Like “Driving Ahead, Looking in the Rearview Mirror”
Forecasting Realities
Types of Forecasts
Demand Drivers
Forecasting Process Steps
Quantitative Versus Qualitative Models
Qualitative Models
Quantitative Models
Product Lifecycles and Forecasting
Introduction
Growth
Maturity
Decline
Time Series Components
Time Series Models
Associative Models
Correlation
Seasonality
Multiple Regression
Forecasting Metrics
Forecast Error Measurement
Demand Forecasting Technology and Best Practices
4. Inventory Planning and Control
Independent Versus Dependent Demand Inventory
Types of Inventory
Costs of Inventory
Carrying or Holding Costs
Ordering Costs
Setup Costs
Total Cost Minimized
Economic Order Quantity Model
Basic EOQ Calculation
Reorder Point (ROP) Models
Fixed-Quantity Model
Fixed-Period Model
Single-Period Model
ABC Method of Inventory Planning and Control
Realities of ABC Classification
Other Uses for ABC Classification
Inventory Control and Accuracy
Cycle Counting
Key Metrics
Inventory Planning and Control Technology
Software
Hardware
Careers
5. Aggregate Planning and Scheduling
The Process Decision
Goods and Service Processes
Planning and Scheduling Process Overview
Aggregate Planning
S&OP Process
Demand and Supply Options
Aggregate Planning Strategies
Master Production Schedule
Production Strategies
System Nervousness
Material Requirements Planning
Bill of Materials
MRP Mechanics
Short-Term Scheduling
Types of Scheduling
Sequencing
Finite Capacity Scheduling
Service Scheduling
Technology
Part III: Supply Chain Operations
6. Procurement in the Supply Chain
Make or Buy
Outsourcing
Other Supply Chain Strategies
The Procurement Process
Identify and Review Requirements
Establish Specifications
Identify and Select Suppliers
Determine the Right Price
Issue Purchase Orders
Follow Up to Ensure Correct Delivery
Receive and Accept Goods
Approve Invoice for Payment
Key Metrics
Technology
7. Transportation Systems
Brief History of Transportation Systems in America
Transportation Cost Structure and Modes
Transportation Costs
Modes
Legal Types of Carriage
For Hire
Private
Transportation Economics
Transportation Cost Factors and Elements
Rates Charged
Effects of Deregulation on Pricing
Pricing Specifics
Documents
Domestic Transportation Documents
International Transportation Documents
Key Metrics
Technology
8. Warehouse Management and Operations
Brief History of Warehousing in America
Economic Needs for Warehousing
Types of Warehouses
Warehouses by Customer Classification
Warehouses by Role in the Supply Chain
Warehouses by Ownership Type
Warehouse Economic Benefits
Consolidation
Accumulation, Mixing, and Sorting
Postponement
Allocation
Market Presence
Warehouse Design and Layout
Size of Facility
Facility Layout
Warehouse Operations
Packaging
Key Metrics
Customer-Facing Metrics
Technology
Warehouse Management Systems
Yard Management Systems
9. Order Management and Customer Relationship Management
Order Management
Order Placement
Order Processing
Order Preparation and Loading
Order Delivery
Customer Relationship Management
Customer Service
Customer Relationship Management
Technology
10. Reverse Logistics and Sustainability
Reverse Logistics Activities
Repairs and Refurbishing
Refilling
Recall
Remanufacturing
Recycling and Waste Disposal
Returns Vary by Industry
Publishing Industry
Computer Industry
Automotive Industry
Retail Industry
Reverse Logistic Costs
Reverse Logistics Process
Receive
Sort and Stage
Process
Analyze
Support
Reverse Logistics as a Strategy
Using Reverse Logistics to Positively Impact Revenue
Other Strategic Uses of Reverse Logistics
Reverse Logistics System Design
Product Location
Product Collection System
Recycling or Disposal Centers
Documentation System
Reverse Logistics Challenges
Retailer-Manufacturer Conflict
Problem Returns and Their Symptoms
Cause and Effect
Reactive Response
Managing Reverse Logistics
Gatekeeping
Compacting the Distribution Cycle Time
Reverse Logistics Information Technology Systems
Centralized Return Centers
Zero Returns
Remanufacture and Refurbishment
Asset Recovery
Negotiation
Financial Management
Outsourcing
Reverse Logistics and the Environment
Supply Chain Sustainability
Green Logistics
11. Global Supply Chain Operations and Risk Management
Growth of Globalization
Factors Influencing Globalization
Reasons for a Company to Globalize
Global Supply Chain Strategy Development
International Transportation Methods
Ocean
Air
Motor
Rail
Global Intermediaries
Global Supply Chain Risks and Challenges
Questions to Consider When Going Global
Key Global Supply Chain Challenges
Risk Management
Potential Risk Identification and Impact
Sources of Risk
Supply Chain Disruptions
Risk Mitigation
Part IV: Supply Chain Integration and Collaboration
12. Supply Chain Partners
Outsourcing
Reasons to Outsource
Steps in the Outsourcing Process
Supply Chain and Logistics Outsourcing Partners
Traditional Service Providers
Third-Party Logistics Providers
Fourth-Party Logistics Service Providers
13. Supply Chain Integration Through Collaborative Systems
Internal and External Integration
Internal Integration
External Integration
Supply Chain Collaboration Methods: A Closer Look
Quick Response
Efficient Consumer Response
Collaborative Planning, Forecasting, and Replenishment
14. Supply Chain Technology
Supply Chain Information
Supply Chain Information Needs
Supply Chain Software Market
Supply Chain Planning
Supply Chain Execution
Other Supply Chain Technologies
SCM System Costs and Options
Best-in-Class Versus Single Integrated Solution
Consultants
Current and Future Trends in Supply Chain Software
Short-Term Supply Chain Technology Trends
Emerging Supply Chain Technology Trends
Part V: Supply Chain and Logistics Network Design
15. Facility Location Decision
The Importance of Facility Location When Designing a Supply Chain
Supply Chain Network Design Influencers
Types of Distribution Networks
Manufacturer Storage with Direct Shipping
Manufacturer Storage with Direct Shipping and In-Transit Merge
Distributor Storage with Carrier Delivery
Distributor Storage with Last-Mile Delivery
Manufacturer or Distributor Storage with Customer Pickup
Retailer Storage with Customer Pickup
Impact of E-Business on the Distribution Network
Location Decisions
Strategic Considerations
Location Decision Hierarchy
Dominant Factors in Manufacturing
Dominant Factors in Services
Location Techniques
Location Cost-Volume Analysis
Weighted Factor Rating Method
Center of Gravity Method
The Transportation Problem Model
Technology
Careers
16. Facility Layout Decision
Types of Layouts
Product Layouts
Process Layouts
Hybrid Layouts
Cellular (or Work Cell) Layouts
Fixed-Position Layout
Facility Design in Service Organizations
Designing and Improving Product Layouts
Assembly Line Design and Balancing
Work Cell Staffing and Balancing
Warehouse Design and Layout Principles
Design and Layout Process
Technology
Careers
Part VI: Supply Chain and Logistics Measurement, Control, and Improvement
17. Metrics and Measures
Measurement and Control Methods
The Evolution of Metrics
Data Analytics
Measurement Methods
Measurement Categories
Balanced Scorecard Approach
Customer Service Metrics
Operational Metrics
Financial Metrics
SCOR Model
Supply Chain Dashboard and KPIs
Indicators
Benchmarking
18. Lean and Agile Supply Chain and Logistics
Lean and Waste
History of Lean
Value-Added Versus Non-Value-Added Activities
Waste
Lean Culture and Teamwork
Lean Teams
Kaizen and Teams
Team and Kaizen Objectives
Value Stream Mapping
VSM Benefits
Lean Tools
Standardized Work
5S-Workplace Organization System
Visual Controls
Facility Layout
Batch Size Reduction and Quick Changeover
Quality at the Source
Point-of-Use Storage
Total Productive Maintenance
Pull/Kanban and Work Cells
Lean and Six Sigma
19. Outlook for Supply Chain and Logistics Management
Supply Chain and Logistics Career Outlook
Trends in Supply Chain and Logistics Management
Supply Chain Trends
Logistics Trends
Supply Chain Leadership Trends
Supply Chain Technology Trends
Conclusion
References
Chapter 1
Chapter 2
Chapter 3
Chapter 5
Chapter 7
Chapter 10
Chapter 11
Chapter 12
Chapter 13
Chapter 14
Chapter 15
Chapter 17
Chapter 18
Chapter 19
Index
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16. Facility Layout Decision
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17. Metrics and Measures
Part VI: Supply Chain and Logistics Measurement, Control, and Improvement
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