How to Use This Book

Que Certification has made an effort in its Training Guide series to make the information as accessible as possible for the purposes of learning the certification material. Here, you have an opportunity to view the many instructional features that have been incorporated into the books to achieve that goal.

Chapter Opener

Each chapter begins with a set of features designed to allow you to maximize study time for that material.

Instructional Features Within the Chapter

These books include a large amount and different kinds of information. The many different elements are designed to help you identify information by its purpose and importance to the exam and also to provide you with varied ways to learn the material. You will be able to determine how much attention to devote to certain elements, depending on what your goals are. By becoming familiar with the different presentations of information, you will know what information will be important to you as a test-taker and which information will be important to you as a practitioner.

Case Studies

Case Studies are presented throughout the book to provide you with another, more conceptual opportunity to apply the knowledge you are developing. They also reflect the “real-world” experiences of the authors in ways that prepare you not only for the exam but for application in your job. In each Case Study, you will find similar elements: a description of a Scenario, the Essence of the Case, and an extended Analysis section.

Extensive Review and Self-test Options

At the end of each chapter, along with some summary elements, you will find a section called “Apply Your Knowledge” that gives you several different methods with which to test your understanding of the material and review what you have learned.