Copyright

Copyright® 2003 by Que Certification

All rights reserved. No part of this book shall be reproduced, stored in a retrieval system, or transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, without written permission from the publisher. No patent liability is assumed with respect to the use of the information contained herein. Although every precaution has been taken in the preparation of this book, the publisher and authors assume no responsibility for errors or omissions. Nor is any liability assumed for damages resulting from the use of the information contained herein.

Library of Congress Catalog Card Number: 2002091627

Printed in the United States of America

First Printing: September 2002

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Trademarks

All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Que Certification cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark.

Warning and Disclaimer

Every effort has been made to make this book as complete and as accurate as possible, but no warranty or fitness is implied. The information provided is on an “as is” basis. The authors and the publisher shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from the information contained in this book or from the use of the CD or programs accompanying it.

Credits

PUBLISHER

David Culverwell

EXECUTIVE EDITOR

Jeff Riley

DEVELOPMENT EDITOR

Steve Rowe

MANAGING EDITOR

Thomas F. Hayes

PROJECT EDITOR

Sheila Schroeder

PRODUCTION EDITOR

Maribeth Echard

INDEXER

Ken Johnson

PROOFREADER

Juli Cook

TECHNICAL EDITORS

Clement DuPuis

Larry Paccone

TEAM COORDINATOR

Rosemary Lewis

MEDIA DEVELOPER

Michael Hunter

INTERIOR DESIGNER

Louisa Klucznik

COVER DESIGNER

Charis Ann Santillie

PAGE LAYOUT

Cheryl Lynch