© 2010 the American Society for Training & Development

 

All rights reserved. Printed in the United States of America.

 

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No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, please go to www.copyright.com, or contact Copyright Clearance Center (CCC), 222 Rosewood Drive, Danvers, MA 01923 (telephone: 978.750.8400, fax: 978.646.8600).

 

ASTD Press is an internationally renowned source of insightful and practical information on workplace learning and performance topics, including training basics, evaluation and return-on-investment, instructional systems development, e-learning, leadership, and career development.

 

Ordering information: Books published by ASTD Press can be purchased by visiting ASTD’s website at store.astd.org or by calling 800.628.2783 or 703.683.8100.

 

Library of Congress Control Number: 2009920427

 

ISBN-10: 1-56286-677-X

ISBN-13: 978-1-56286-677-8

 

ASTD Press Editorial Staff:

Director: Dean Smith

Editorial Manager: Jacqueline Edlund-Braun

Senior Associate Editor: Tora Estep

Editorial Assistant: Victoria DeVaux

Copyeditor: Alfred Imhoff

Indexer: April Davis

Proofreader: Kris Patenaude

Interior Design and Production: PerfecType, Nashville, TN

Cover Design: Ana Ilieva Foreman

Printed by United Book Press, Inc., Baltimore, Maryland Contents

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