CHAPTER 12

Advanced Features and Troubleshooting

Screen capture depicting Screen Recording in iPhone. Screen capture depicting Low Power Mode in iPhone.

You can connect your iPhone to VPNs and Exchange Server, troubleshoot problems, and locate it when it goes missing. You can also manage your Apple ID.

Take Screenshots or Screen Recordings

Connect to a Network via VPN

Connect Your iPhone to Exchange Server

Update Your iPhone’s Software

Extend Your iPhone’s Runtime on the Battery

Back Up and Restore Using Your Computer

Back Up and Restore Using iCloud

Reset Your iPhone’s Settings

Troubleshoot Wi-Fi Connections

Locate Your iPhone with Find My iPhone

Manage Your Apple ID

Take Screenshots or Screen Recordings

iOS enables you to capture screenshots and screen recordings. A screenshot is a still image that shows whatever appears on the screen and is great for capturing and sharing information easily. A screen recording is a video of what happens on screen and is useful for demonstrating how to take particular actions.

The screenshot functionality uses a keypress and is enabled by default. The screen recording functionality requires you to add the Screen Recording control to Control Center, from which you can then start a screen recording.

Take a Screenshot

Screen captures depicting Taking a Screenshot.

To take a screenshot of what is currently displayed on the screen, press Side and Volume Up at the same time. A miniature version of the screen appears in the lower-left corner of the screen for a few seconds, and then disappears.

If you want to mark up the screenshot immediately, or share it, tap this miniature to open the screenshot for editing. To mark up the screenshot, use the icons at the bottom of the screen. At the top, tap Undo (Icon depicting Undo.) to undo your last action, tap Redo (Icon depicting Redo.) to redo the last action you undid, tap Delete (Icon depicting Delete.) to delete the screenshot, or tap Share (Icon depicting Share.) to share it.

Add the Screen Recording Control to Control Center

Screen captures depicting Adding the Screen Recording Control to Control Center.

First, you need to add the Screen Recording control to Control Center so that you can access it. This control is not one of the default items in Control Center.

Swipe up to display the Home screen, and then tap Settings (Icon depicting Settings.) to display the Settings screen. Tap Control Center (Icon depicting Control Center.) to display the Control Center screen, and then tap Customize Controls to display the Customize screen.

In the More Controls section, tap Add (Icon depicting Add.) to the left of Screen Recording. The Screen Recording icon appears in the Include list at the top of the Customize screen.

Start a Screen Recording

Screen captures depicting Starting a Screen Recording.

Swipe down from the upper-right corner of the screen to display Control Center. Tap Screen Recording (Icon depicting Screen Recording.). A 3-second countdown timer starts. Swipe up from the bottom of the screen to close Control Center unless you want to record it. A red Stop button (Icon depicting Stop button.) appears briefly in the upper-left corner of the screen in place of the clock readout. The red button then displays the clock readout.

Perform the actions you want to record. When you finish, tap the clock readout (Icon depicting clock readout.) to open the Screen Recording dialog, and then tap Stop.

Watch a Screen Recording

Screen captures depicting Watching a Screen Recording.

After you end a screen recording, a banner appears telling you that iOS has saved the screen recording. You can tap this banner to display the screen recording in the Photos app.

To open the screen recording later, swipe up to display the Home screen, and tap Photos (Icon depicting Photos.). In the Photos app, tap Albums (Icon depicting Albums unselected. changes to Icon depicting Albums selected.), and then tap Screen Recording (Icon depicting Screen Recording.) to display the screen recordings.

Tap the screen recording you want to play back.

Connect to a Network via VPN

Virtual private networking, or VPN, enables you to connect your iPhone securely to a network across the Internet. For example, you can connect to a network at your workplace.

You can use VPN on your iPhone in two ways. First, you can create a VPN connection in the Settings app, as shown on these pages. Second, you can use a dedicated app supplied by a commercial VPN provider.

Connect to a Network via VPN

Screen captures depicting Setting Up the VPN Connection on the iPhone with 2 to 3 marked.

Set Up the VPN Connection on the iPhone

Num Swipe up from the bottom of the screen.

The Home screen appears.

Num Tap Settings (Icon depicting Settings.).

The Settings screen appears.

Note: After you have set up a VPN configuration, the VPN switch appears in the top section of the Settings screen. You can connect to the currently selected virtual private network by setting the switch to On (Icon depicting switch off. changes to Icon depicting switch on.).

Num Tap General (Icon depicting General.).

Screen captures depicting Setting Up the VPN Connection on the iPhone with 4 to 5 marked.

The General screen appears.

Num Toward the bottom of the screen, tap VPN.

The VPN screen appears.

Num Tap Add VPN Configuration.

Note: If your iPhone already has a VPN configuration you want to use, tap it, and then go to step 1 of the next set of steps, “Connect to the Virtual Private Network.”

Screen captures depicting Setting Up the VPN Connection on the iPhone with 6 to 10 marked.

The Add Configuration screen appears.

Num Tap Type.

The Type screen appears.

Num Tap the VPN type: IKEv2, IPSec, or L2TP.

Num Tap Add Configuration (Icon depicting back.).

The Add Configuration screen appears again.

Num Fill in the details of the virtual private network.

Note: Set the Send All Traffic switch to On (Icon depicting switch on.) if you want your iPhone to send all Internet traffic across the virtual private network after you connect.

Num Tap Done.

The VPN configuration appears on the VPN screen.

Screen captures depicting Connecting to the Virtual Private Network with 1 to 5 marked.

Connect to the Virtual Private Network

Num On the VPN screen, set the Status switch to On (Icon depicting switch off. changes to Icon depicting switch on.).

The iPhone connects to the virtual private network.

Num Work across the network connection as if you were connected directly to the network.

Num To see how long your iPhone has been connected, or to learn its IP address, tap Information (Icon depicting Information.).

Num Tap VPN (Icon depicting back.) to return to the VPN screen.

Num When you are ready to disconnect from the virtual private network, set the Status switch to Off (Icon depicting switch on. changes to Icon depicting switch off.).

Connect Your iPhone to Exchange Server

You can set up your iPhone to connect to Exchange Server or Office 365 for e-mail, contacts, calendaring, reminders, and notes. You can use either the built-in Mail app, as shown here, or Microsoft’s Outlook app.

Ask an administrator for the Exchange connection details you need: your e-mail address, your password, the server name if required, and the domain name if required. You may be able to set up the account using only the e-mail address and password, but often you need the server name and domain as well.

Connect Your iPhone to Exchange Server

Screen captures depicting Connecting Your iPhone to Exchange Server with 2 to 3 marked.

Num Swipe up from the bottom of the screen.

The Home screen appears.

Num Tap Settings (Icon depicting Settings.).

The Settings screen appears.

Note: If you have not yet set up an e-mail account on the iPhone, you can also open the Add Account screen by tapping Mail (Icon depicting Mail.) on the iPhone’s Home screen.

Num Tap Passwords & Accounts (Icon depicting Passwords and Accounts.).

Screen captures depicting Connecting Your iPhone to Exchange Server with 4 to 5 marked.

The Passwords & Accounts screen appears.

Num Tap Add Account.

The Add Account screen appears.

Num Tap Microsoft Exchange.

Note: You can also set up an Exchange account using a configuration profile file that an administrator provides.

Screen captures depicting Connecting Your iPhone to Exchange Server with 6 to 9 marked.

The Exchange screen appears.

Num Type your e-mail address. As usual, you can tap and hold the period key to enter frequently used domains, such as .com and .org.

Num Type a descriptive name for the account field. The default name is Exchange.

Num Tap Next.

The Sign In to Your Exchange Account Using Microsoft? dialog opens.

Num Tap Sign In.

A password screen appears.

Num Enter your password.

Num Tap Sign In.

Screen captures depicting Connecting Your iPhone to Exchange Server with 12 to 18 marked.

The Permissions Requested screen appears.

Num Read the permissions, and then tap Accept if you want to proceed.

Note: Tap Consent on Behalf of Your Organization (Icon depicting checked check box. changes to Icon depicting unchecked check box.) only if you are an administrator.

The Exchange screen appears.

Num Set the Mail switch to On (Icon depicting switch on.) or Off (Icon depicting switch off.).

Num Set the Contacts switch to On (Icon depicting switch on.) or Off (Icon depicting switch off.).

Num Set the Calendars switch to On (Icon depicting switch on.) or Off (Icon depicting switch off.).

Num Set the Reminders switch to On (Icon depicting switch on.) or Off (Icon depicting switch off.).

Num Set the Notes switch to On (Icon depicting switch on.) or Off (Icon depicting switch off.).

Num Tap Save.

The new account appears on the Mail screen.

Update Your iPhone’s Software

Apple frequently releases new versions of the iPhone’s software to fix problems, improve performance, and add new features. To keep your iPhone running quickly and smoothly, and to add any new features, update its software when a new version becomes available.

The easiest way to update your iPhone’s software is directly on the iPhone. If you use your computer to manage your iPhone, you can also perform the update using your computer.

Update Your iPhone’s Software

Screen captures depicting Updating Your iPhone’s Software on the iPhone with 2 to 3 marked.

Update Your iPhone’s Software on the iPhone

Num Swipe up from the bottom of the screen.

The Home screen appears.

atoz The badge on the Settings icon indicates that a Settings notification is waiting for you. Often, this means an update is available.

Num Tap Settings (Icon depicting Settings.).

The Settings screen appears.

Num Tap General (Icon depicting General.).

Screen captures depicting Updating Your iPhone’s Software on the iPhone with 4 to 5 marked.

The General screen appears.

Num Tap Software Update.

The Software Update screen appears.

Num If Automatic Updates is set to Off, tap Automatic Updates.

If Automatic Updates is set to On, go to step 8.

Screen captures depicting Updating Your iPhone’s Software on the iPhone with 6 to 8 marked.

The Automatic Updates screen appears.

Num Set the Automatic Updates switch to On (Icon depicting switch on.).

Num Tap Back (Icon depicting back.).

The Software Update screen appears again.

Num Tap Install Now.

Screen captures depicting Updating Your iPhone’s Software on the iPhone with 9 marked.

The installation of the update begins.

After iOS verifies the update and installs the files, your iPhone restarts.

atoz A Software Update banner confirms that your iPhone has been updated.

Num Swipe up from the bottom of the screen to unlock the iPhone.

You will need to enter your passcode to sign in following the restart.

Extend Your iPhone’s Runtime on the Battery

To extend your iPhone’s runtime on the battery, you can reduce the power usage by dimming the screen; turning off Wi-Fi, Bluetooth, and cellular data when you do not need them; and setting your iPhone to go to sleep quickly. When the battery reaches 20 percent power, your iPhone prompts you to turn on Low Power Mode, which disables background app refreshing, slows down the processor, and turns off some demanding graphical features. You can also enable Low Power Mode manually anytime you want.

Extend Your iPhone’s Runtime on the Battery

Screen captures depicting Dimming the Screen with 2 to 4 marked.

Dim the Screen

Num Swipe up from the bottom of the screen.

The Home screen appears.

Num Swipe down from the upper-right corner of the screen.

Control Center opens.

Num Swipe down the Brightness control.

The screen brightness decreases.

Num Tap the bar at the bottom of the screen.

Control Center closes.

Screen captures depicting Turning Off Wi-Fi, Bluetooth, and Cellular Data with 2 to 6 marked.

Turn Off Wi-Fi, Bluetooth, and Cellular Data

Num Swipe up from the bottom of the screen.

The Home screen appears.

Num Swipe down from the upper-right corner of the screen.

Control Center opens.

atoz You can turn off all communications by tapping Airplane Mode (Icon depicting Airplane Mode on. changes to Icon depicting Airplane Mode off.).

Num To turn off Wi-Fi, tap Wi-Fi (Icon depicting Wi-Fi on. changes to Icon depicting Wi-Fi off.).

Num To turn off Bluetooth, tap Bluetooth (Icon depicting Bluetooth on. changes to Icon depicting Bluetooth off.).

Num To turn off cellular data, tap Cellular Data (Icon depicting Cellular Data on. changes to Icon depicting Cellular Data off.).

Num Tap the bar at the bottom of the screen.

Control Center closes.

Screen captures depicting Turning On Low Power Mode Manually with 2 to 3 marked.

Turn On Low Power Mode Manually

Num Swipe up from the bottom of the screen.

The Home screen appears.

Num Tap Settings (Icon depicting Settings.).

The Settings screen appears.

Num Tap Battery (Icon depicting Battery.).

Screen captures depicting Turning On Low Power Mode Manually with 4 to 5 marked.

The Battery screen appears.

Num Set the Low Power Mode switch to On (Icon depicting switch off. changes to Icon depicting switch on.).

The first time you set the Low Power Mode switch to On, the Low Power Mode dialog opens.

Num Tap Continue.

Your iPhone enables Low Power Mode.

atoz The battery icon appears yellow to indicate that the iPhone is using Low Power Mode.

Note: For quick access to Low Power Mode, add its icon to Control Center. From the Home screen, tap Settings (Icon depicting Settings.), tap Control Center (Icon depicting Control Center.), and then tap Customize Controls. On the Customize screen, tap Add (Icon depicting Add.) to the left of Low Power Mode.

Back Up and Restore Using Your Computer

When you sync your iPhone with your computer, Finder or iTunes automatically backs up the iPhone’s data and settings, unless you have chosen to back up your iPhone to iCloud instead. You can also run a backup manually as explained here.

If your iPhone suffers a software or hardware failure, you can use Finder or iTunes to restore the data and settings to your iPhone or to a new iPhone, an iPad, or an iPod touch. You must turn off the Find My iPhone feature before restoring your iPhone.

Back Up and Restore Using Your Computer

Screen capture depicting Backing Up Your iPhone with 2 to 4 marked.

Back Up Your iPhone

Num Connect your iPhone to your computer via the USB cable or via Wi-Fi.

The iPhone appears in the Sidebar in Finder on macOS Catalina or on the navigation bar in iTunes on earlier macOS versions of Windows.

Num Click iPhone (Icon depicting iPhone.) in the Sidebar or on the navigation bar.

The iPhone’s management screens appear.

Num On macOS Catalina, click General to display the General screen. On earlier macOS or Windows, click Summary to display the Summary screen.

Num Click Back Up Now.

iTunes backs up your iPhone.

Screen captures depicting Turning Off the Find My iPhone Feature on Your iPhone with 3 to 4 marked.

Turn Off the Find My iPhone Feature on Your iPhone

Num Swipe up from the bottom of the screen.

The Home screen appears.

Num Tap Settings (Icon depicting Settings.).

The Settings screen appears.

Num Tap Apple ID, the button bearing your Apple ID name.

The Apple ID screen appears.

Num Tap Find My (Icon depicting Find My iPhone.) to display the Find My screen.

Screen captures depicting Turning Off the Find My iPhone Feature on Your iPhone with 5 to 6 marked.

Num Tap Find My iPhone (Icon depicting Find My iPhone.).

The Find My iPhone screen appears.

Num Set the Find My iPhone switch to Off (Icon depicting switch on. changes to Icon depicting switch off.).

The Apple ID Password dialog opens.

Num Type the password for your Apple ID.

Num Tap Turn Off.

The iPhone turns off the Find My iPhone feature.

Screen capture depicting Restoring Your iPhone with 1 to 2 marked.

Restore Your iPhone

Num On the General screen in Finder or the Summary screen in iTunes, click Restore iPhone.

A dialog asks you to confirm that you want to restore the iPhone to its factory settings.

Num Click Restore or Restore and Update, depending on which button appears.

Finder or iTunes backs up the iPhone’s data, restores the software on the iPhone, and returns the iPhone to its factory settings.

Note: Do not disconnect the iPhone during the restore process. Doing so can leave the iPhone in an unusable state.

Num On the Welcome to Your New Phone screen, click Restore from this backup (Icon depicting Restore from this backup off. changes to Icon depicting Restore from this backup on.).

Num Click Icon depicting drop-down menu. and choose your iPhone by name.

Num Click Continue.

Finder or iTunes restores the data and settings to your iPhone.

Your iPhone restarts, appears in Finder or iTunes, and then syncs.

Num Disconnect the iPhone.

Back Up and Restore Using iCloud

Instead of backing up your iPhone to your computer, you can back it up to iCloud, preferably via Wi-Fi, but optionally — if you have a generous data plan — via the cellular network. If your iPhone suffers a software or hardware failure, you can restore its data and settings from backup.

You can choose which items to back up to iCloud. You do not need to back up apps, media files, or games you have bought from the iTunes Store, because you can download them again.

Back Up and Restore Using iCloud

Screen captures depicting Backing Up and Restore Using iCloud with 3 to 4 marked.

Num Swipe up from the bottom of the screen.

The Home screen appears.

Num Tap Settings (Icon depicting Settings.).

The Settings screen appears.

Num Tap Apple ID, the button bearing your Apple ID name.

The Apple ID screen appears.

Num Tap iCloud (Icon depicting iCloud.).

Note: The 5GB of storage in a standard free iCloud account is enough space to store your iPhone’s settings and your most important data and files.

Screen captures depicting Backing Up and Restore Using iCloud with 5 to 10 marked.

The iCloud screen appears.

Num Tap Photos.

The Photos screen appears.

Num Set the iCloud Photos switch to On (Icon depicting switch on.) if you want to store all your photos in iCloud.

Num If you enable iCloud Photos, tap Optimize iPhone Storage or Download and Keep Originals, as needed.

Num Set the Upload to My Photo Stream switch to On (Icon depicting switch on.) if you want to upload all your new photos.

Num Set the Shared Albums switch to On (Icon depicting switch on.) if you want to share albums with others via iCloud.

Num Tap iCloud (Icon depicting back.).

Screen captures depicting Backing Up and Restore Using iCloud with 11 to 13 marked.

The iCloud screen appears again.

atoz If you need more storage space, tap Manage Storage to display the iCloud Storage screen, and then tap Change Storage Plan.

Num In the Apps Using iCloud section, set each app’s switch to On (Icon depicting switch on.) or Off (Icon depicting switch off.), as needed.

Num In the nameless lower sections, set each app’s switch to On (Icon depicting switch on.) or Off (Icon depicting switch off.), as needed.

Num Set the iCloud Drive switch to On (Icon depicting switch on.).

Screen captures depicting Backing Up and Restore Using iCloud with 14 to 16 marked.

Num At the bottom of the Apps Using iCloud section, tap iCloud Backup (Icon depicting iCloud Backup.).

The Backup screen appears.

Num Set the iCloud Backup switch to On (Icon depicting switch on.).

Num If you want to back up your iPhone now, tap Back Up Now.

Your iPhone begins backing up its contents to iCloud.

Reset Your iPhone’s Settings

If your iPhone malfunctions, you can reset its network settings, reset the Home screen’s icons, reset your keyboard dictionary, reset your location and privacy settings, or reset all settings to eliminate tricky configuration issues. If your iPhone has intractable problems, you can back it up, erase all content and settings, and then set it up from scratch. You can also erase your iPhone before selling or giving it to someone else; you must turn off Find My iPhone first.

Reset Your iPhone’s Settings

Screen captures depicting Displaying the Reset Screen with 2 to 3 marked.

Display the Reset Screen

Num Swipe up from the bottom of the screen.

The Home screen appears.

Num Tap Settings (Icon depicting Settings.).

The Settings screen appears.

Note: If your iPhone is not responding to the Home button or your taps, press and hold the Sleep/Wake button and Home for about 15 seconds to reset the iPhone.

Num Tap General (Icon depicting General.).

Screen captures depicting Displaying the Reset Screen with 4 marked.

The General screen appears.

Num Tap Reset.

The Reset screen appears.

You can then tap the appropriate button: Reset All Settings, Erase All Content and Settings, Reset Network Settings, Reset Keyboard Dictionary, Reset Home Screen Layout, or Reset Location & Privacy.

Screen captures depicting Resetting Your Network Settings.

Reset Your Network Settings

Num On the Reset screen, tap Reset Network Settings.

Note: If your iPhone prompts you to enter your passcode at this point, do so.

A dialog opens, warning you that this action will delete all network settings and return them to their factory defaults.

Num Tap Reset Network Settings.

iOS resets your iPhone's network settings.

Screen captures depicting Restoring Your iPhone to Factory Settings.

Restore Your iPhone to Factory Settings

Note: If you intend to sell or give away your iPhone, turn off Find My iPhone before restoring your iPhone to factory settings. See the second tip.

Num On the Reset screen, tap Erase All Content and Settings.

Note: Enter your passcode if prompted to do so.

Note: If iOS prompts you to update your iCloud backup before erasing, tap Backup Then Erase. If you have backed up just now, tap Erase Now instead.

Num Tap Erase iPhone.

Num Tap Erase iPhone.

iOS wipes your media and data and restores your iPhone to factory settings.

Troubleshoot Wi-Fi Connections

To avoid exceeding your data plan, use Wi-Fi networks whenever they are available instead of using your cellular connection.

Normally, the iPhone automatically reconnects to Wi-Fi networks to which you have previously connected it and maintains those connections without problems. But you may sometimes need to request your iPhone’s network address again, a process called renewing the lease on the IP address. You may also need to tell your iPhone to forget a network, and then rejoin the network manually, providing the password again.

Troubleshoot Wi-Fi Connections

Screen captures depicting Renewing the Lease on Your iPhone’s IP Address with 3 to 4 marked.

Renew the Lease on Your iPhone’s IP Address

Num Swipe up from the bottom of the screen.

The Home screen appears.

Note: You can sometimes resolve a Wi-Fi problem by turning Wi-Fi off and back on. Swipe diagonally down from the upper-right corner of the screen to open Control Center, tap Wi-Fi (Icon depicting Wi-Fi on. changes to Icon depicting Wi-Fi off.), and then tap Wi-Fi again (Icon depicting Wi-Fi off. changes to Icon depicting Wi-Fi on.).

Num Tap Settings (Icon depicting Settings.).

The Settings screen appears.

Num Tap Wi-Fi (Icon depicting Wi-Fi.).

The Wi-Fi screen appears.

Num Tap Information (Icon depicting Information.) to the right of the network for which you want to renew the lease.

Screen captures depicting Renewing the Lease on Your iPhone’s IP Address with 5 to 8 marked.

The network’s screen appears.

Num Tap Renew Lease.

The Renew Lease dialog opens.

Num Tap Renew Lease.

Num Tap Wi-Fi (Icon depicting back.).

The Wi-Fi screen appears.

Screen captures depicting Forgetting a Network and Then Rejoining It with 1 to 2 marked.

Forget a Network and Then Rejoin It

Num On the Wi-Fi screen, tap Information (Icon depicting Information.) to the right of the network.

The network’s screen appears.

Num Tap Forget This Network.

Note: If turning Wi-Fi off and then back on does not resolve a Wi-Fi problem, try turning Airplane Mode on briefly and then turning it off again. Swipe down from the upper-right corner of the screen to open Control Center, tap Airplane Mode (Icon depicting Airplane Mode on. changes to Icon depicting Airplane Mode off.), and then tap Airplane Mode again (Icon depicting Airplane Mode off. changes to Icon depicting Airplane Mode on.).

Screen captures depicting Forgetting a Network and Then Rejoining It with 4 to 7 marked.

The Forget Wi-Fi Network dialog opens.

Num Tap Forget.

The iPhone removes the network’s details.

Num Tap Wi-Fi (Icon depicting back.).

The Wi-Fi screen appears.

Num Tap the network’s name.

The Enter Password screen appears.

Num Type the password for the network.

Num Tap Join.

The iPhone joins the network.

Locate Your iPhone with Find My iPhone

If you have an iCloud account, you can use the Find My iPhone feature to locate your iPhone if it has been lost or stolen. You can also display a message on the iPhone — for example, to tell the finder how to contact you — or remotely wipe the data on the iPhone.

To use Find My iPhone, you must first set up your iCloud account on your iPhone, and then enable the Find My iPhone feature. Normally, you perform both actions while first setting up your iPhone.

Locate Your iPhone with Find My iPhone

Screen captures depicting Turning On the Find My iPhone Feature with 4 to 5 marked.

Turn On the Find My iPhone Feature

Num Set up your iCloud account on your iPhone as discussed in “Set Up and Activate Your iPhone” in Chapter 1.

Note: You may have turned on the Find My iPhone feature when setting up your iCloud account.

Num Swipe up from the bottom of the screen.

The Home screen appears.

Num Tap Settings (Icon depicting Settings.).

The Settings screen appears.

Num Tap Apple ID, the button that bears your Apple ID name.

The Apple ID screen appears.

Num Tap Find My (Icon depicting Find My iPhone.).

Screen captures depicting Turning On the Find My iPhone Feature with 6 to 9 marked.

The Find My screen appears.

Num Tap Find My iPhone (Icon depicting Find My iPhone.).

The Find My iPhone screen appears.

Num Set the Find My iPhone switch to On (Icon depicting switch on.).

Num Set the Enable Offline Finding switch to On (Icon depicting switch on.).

Num Set the Send Last Location switch to On (Icon depicting switch on.) if you want your iPhone to send Apple its location when the battery runs critically low.

Screen capture depicting Locating Your iPhone Using Find My iPhone with 2 to 6 marked.

Locate Your iPhone Using Find My iPhone

Num On a computer, open a web browser, such as Microsoft Edge, Internet Explorer, Chrome, or Safari.

Note: On an iOS device, use the Find My app to locate a missing iPhone. You cannot use an Android device.

Num Click the Address box.

Num Type www.icloud.com and press Icon depicting Enter key. in Windows or Icon depicting Return key. on a Mac.

The Sign in to iCloud web page appears.

Num Type your username.

Num Type your password.

Num Click Sign In (Icon depicting Sign In.).

Screen capture depicting Locating Your iPhone Using Find My iPhone with 7 marked.

The iCloud site appears, displaying either the Home page or the page you last used.

Note: If you have set up two-step verification on your Apple ID, the Verify Your Identity screen may appear. Click the device to use for verification, and then enter the code sent to the device on the Enter Verification Code screen. In the Trust This Browser? dialog that opens, click Trust or Don’t Trust, as appropriate.

Note: If iCloud displays a page other than the Home page, click iCloud and then click Find My iPhone (Icon depicting Find My iPhone.) on the pop-up panel. Go to step 8.

Num Click Find iPhone (Icon depicting Find My iPhone.).

Find My iPhone is a powerful feature you can use when your iPhone goes missing.

If Find My iPhone reveals someone has taken your iPhone, you can wipe its contents to prevent anyone from hacking into your data. However, know that wiping your iPhone prevents you from locating the iPhone again — ever — except by chance. Wipe your iPhone only when you have lost it, you have no hope of recovering it, and you must destroy the data on it.

Screen capture depicting Locating Your iPhone Using Find My iPhone with 8, 10 marked.

The iCloud Find My iPhone screen appears.

Click the pop-up menu at the top. Normally, this shows All Devices at first.

The My Devices pop-up panel appears.

Click your iPhone.

atoz Your iPhone’s location appears.

The Info dialog appears, showing when the iPhone was last located.

If you want to play a sound on the iPhone, click Play Sound (Icon depicting Play Sound.). This feature is primarily helpful for locating your iPhone if you have mislaid it somewhere nearby.

Screen capture depicting Locking the iPhone with a Passcode with 1, B marked.

atoz A message indicates that the iPhone has played the sound.

Lock the iPhone with a Passcode

Num Click Lost Mode (Icon depicting Lost Mode.) in the Info dialog.

Screen capture depicting Locking the iPhone with a Passcode with 4 to 5 marked.

The Lost Mode dialog appears, prompting you to enter a phone number where you can be reached.

Num Optionally, click Number and type the number.

Num Click Next.

The Lost Mode dialog prompts you to enter a message.

Num Type a message to whoever finds your iPhone.

Num Click Done.

iCloud sends the lock request to the iPhone, which locks itself.

Screen capture depicting Remotely Erasing Your iPhone with 1 to 2 marked.

Remotely Erase Your iPhone

Num Click Erase iPhone (Icon depicting Erase iPhone.) in the Info dialog.

The Erase This iPhone? dialog opens.

Note: If this iPhone is the last trusted device for your Apple ID, the Erase Last Trusted Device? dialog opens instead of the Erase This iPhone? dialog. Read the warning about having to use your Recovery Key to access your Apple ID. If you are sure you want to erase the iPhone, click Erase.

Num Click Erase.

iCloud sends the erase request to the iPhone, which erases its data.

Manage Your Apple ID

Your iPhone uses your Apple ID for authentication and authorization. Using the Apple ID screen in the Settings app, you can review your Apple ID information and change it if necessary. For example, you may need to change your display name, add a payment method or shipping address, or verify that two-factor authentication is enabled for security. You can also edit the phone numbers and e-mail addresses at which you are reachable via iMessage and FaceTime.

Manage Your Apple ID

Screen captures depicting Managing Your Apple ID with 3 to 4 marked.

Num Swipe up from the bottom of the screen to display the Home screen.

Num Tap Settings (Icon depicting Settings.) to display the Settings screen.

Num Tap Apple ID, the button that shows your Apple ID name, to display the Apple ID screen.

atoz To add a photo or update an existing photo, tap the account icon. In the Photo dialog that opens, tap Take Photo or Choose Photo, as appropriate, and then follow the prompts.

Note: At the bottom of the Apple ID screen is a Sign Out button that you can tap to sign out of your account.

Num Tap Name, Phone Numbers, Email.

Screen captures depicting Managing Your Apple ID with 5 to 7 marked.

Note: If the Sign In to iCloud dialog opens, type your password and then tap OK.

The Name, Phone Numbers, Email screen appears.

atoz You can tap Name and edit your name.

atoz You can add phone numbers and e-mail addresses to the Reachable At list by tapping Edit and then tapping Add Email or Phone Number.

Num In the Subscriptions section, set the switches to On (Icon depicting switch on.) or Off (Icon depicting switch off.) to control which messages you receive.

Num Tap Back (Icon depicting back.).

The Apple ID screen appears again.

Num Tap Password & Security.

Screen captures depicting Managing Your Apple ID with 8 to 11 marked.

The Password & Security screen appears.

atoz You can tap Change Password and follow the prompts to change your Apple ID password.

Num Verify that the Two-Factor Authentication button shows On. If not, follow the prompts to enable two-factor authentication.

atoz You can tap Edit and then change your trusted phone numbers.

atoz You can tap Get Verification Code to get a code for signing in on another device or at iCloud.com.

Num Tap Apple ID (Icon depicting back.).

The Apple ID screen appears.

Num Tap Payment & Shipping.

The Payment & Shipping screen appears.

atoz You can tap Add Payment Method to add a payment method.

atoz You can tap Add Shipping Address to add a shipping address.

Num Tap Apple ID (Icon depicting back.).

Screen captures depicting Managing Your Apple ID with 13 to 16 marked.

The Apple ID screen appears.

Num Tap the button for your iPhone.

The Device Info screen appears.

Num Verify that the Find My iPhone button shows On. If not, tap Find My iPhone and set the Find My iPhone switch to On (Icon depicting switch on.).

atoz You can view your phone’s details.

Num Tap Apple ID (Icon depicting back.).

The Apple ID screen appears.

Num Tap iTunes & App Stores.

The iTunes & App Stores screen appears.

Num In the Automatic Downloads area, set each switch to On (Icon depicting switch on.) or Off (Icon depicting switch off.), as needed.

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