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Appendix 1: Employee questionnaire
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Appendix 1: Employee questionnaire
by Louisa Weinstein
The 7 Principles of Conflict Resolution
Cover
Title page
Contents
About the author
Introduction
PART 1 THE THEORY: UNDERSTANDING CONFLICT RESOLUTION
1 What you need to know about conflict
2 The language of early conflict resolution
3 Mediation: What it is and why it works
PART 2 THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION
4 Principle 1: Acknowledge the conflict
5 Principle 2: Take control of your response
6 Principle 3: Apply the resolution framework for difficult conversations (Stage 1)
7 Principle 3: Apply the resolution framework for difficult conversations (Stage 2)
8 Principle 4: Manage the resolution – the soft mediation assignment
9 Principle 5: Build a culture of early conflict resolution
10 Principle 6: Walk the walk – using conflict resolution tools in everyday life
11 Principle 7: Engage the safety net – what to do when informal conflict resolution doesn’t work
PART 3 MAKING A SUCCESS OF CIVIL, COMMERCIAL OR EMPLOYMENT MEDIATION
12 Getting the mediation process off the ground
13 Preparing for mediation
14 Becoming a mediator
APPENDICES
Appendix 1: Employee questionnaire
Appendix 2: Director/team lead questionnaire
Appendix 3: Head of legal/HR/finance questionnaire
Appendix 4: Client/stakeholder questionnaire
Index
Endorsements
Imprint
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APPENDICES
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Appendix 2: Director/team lead questionnaire
APPENDIX 1:
EMPLOYEE QUESTIONNAIRE
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