Chapter 7

Teamwork: Working Together

A high-performing team working together can accomplish more than all the individuals on the team working alone. To achieve this, however, a team needs to be hitting on all cylinders. The members need to work together to value the different strengths that each member brings to the team. High-performing teams also must build an environment of trust and cooperation; set and achieve goals; and appreciate the process and the results of planning. It takes hard work to build a good team and to be a contributing team member.

Teams don’t start off great, they learn to be great. As a trainer you provide the opportunity for teams to acquire the skills and knowledge that they require to become great. Dedicating yourself to building high-performance teams requires you to encourage team members to do many things differently, and unfortunately it’s not that easy to accomplish. The activities presented in this chapter range from easy to difficult; each one presents an opportunity for teams to grow and learn more about themselves.

The contributors in this chapter share many examples of ways to help good teams become great teams. Meri Villane starts the action with quick proof that teams can be more resourceful than individuals. Darrell Uselton shares an activity that takes a little longer to do but proves the value of teams as well. Lisa Hughes provides an activity you can use to explore the ideal characteristics of teams and, as a bonus, the team identifies a development plan that will help them reach that “ideal” state. Gale Mote continues the exploration of team characteristics and focuses on the reluctance of leadership.

I can’t wait to try the next two activities. Rob Denton’s “Pipe Dream” activity explores the frustrations teams must work through when facing a challenge. Carolyn Nilson’s activity will help you move teams down the road to accomplishing tasks more productively.

Activities that involve building have long been a way to explore team dynamics. This chapter offers three building activities submitted by Rob Denton, Patti Ulwelling, and Deborah Covin Wilson. Using straws, marshmallows, spaghetti, or paper cups, each takes about an hour. The time is well worth it because the rich, bold debriefing opportunities made possible by these activities can lead to essential learning for teams. To be most successful, don’t wimp out on your debriefing questions.

If your participants are willing to risk being blindfolded, Joe Sanchez and Jeanne Baer offer you two activities guaranteed to lead to interesting discussions. The preparation for “Think on Your Feet” contributed by Sharon Dera, may be challenging, but the options for learning are broad, varied, and easily tied to your team’s daily work life.

This chapter is one you will return to again and again to tap into its collection of tools you can use to help teams learn to be high-performing teams.

A Cat and a Fridge

Submitted by Meri Villane1

Overview

Making a list of the similarities between two very different objects is the fun and energizing entry point into a discussion about collaboration and the benefits of teams.

Objectives

  • To explore ways teams can be more resourceful than individuals
  • To energize the group

Audience

Six to fifty participants

Time Estimate

10 to 15 minutes

Materials and Equipment

  • A flip chart or whiteboard
  • Markers
  • Paper and pen or pencil for each participant
  • (Optional) Small prizes

Area Setup

No special arrangement

Process

1. Draw a cat head and a refrigerator on the flip chart or whiteboard. Give everyone paper and pens or pencils.

2. Tell the participants they each have 30 seconds to come up with a list of ways that a cat and a refrigerator are similar. State that they cannot speak to each other as they make their lists.

3. At the end of the 30 seconds, divide the group into teams of three to five individuals.

4. Tell them they now have 1 minute to collaborate as a team on the lists they just created.

5. After 1 minute, ask teams to report out on some of their ideas. (If using prizes, award them to the team with the longest list.)

6. Debrief the activity by asking:

  • What did you learn from this activity?
  • How can it make a difference in your typical work life?
  • How does what you learned make a difference in your expectations of your team?
  • What will you implement back on the job as a result of using this activity?

InSider’s Tips

  • Give prizes to the team with the longest list to increase participation.
  • A debriefing is important to ensure the group makes the connection to the benefits of a team approach (team versus individual).
  • This is a pleasant way for individuals to discover how teamwork can be effective. Besides, similarities between the cat and the fridge can be extremely creative, energizing, and fun for your learners.

Capital Team Building

Submitted by Darrell B. Uselton2

Overview

Participants explore the advantages of a team approach as they race the clock to name all the U.S. capital cities.

Objectives

  • To recognize the importance of communicating and working with others to meet important goals and organizational objectives
  • To appreciate the diversity of skills of other team members
  • To articulate that many factors measure success

Audience

Between twenty and thirty (smaller groups also can be successful)

Time Estimate

30 to 60 minutes

Materials and Equipment

  • A copy of the Individual Answer Sheet for each participant
  • One copy of the Team Answer Sheet for each team
  • A pen or pencil for each participant

Area Setup

Round tables are preferable so that team members can easily communicate. Conduct the exercise in a relatively controlled environment so you can hear and observe each team.

Process

1. Divide the group into separate teams of six to ten participants each. Team members can be assigned at random or you may assign individuals to a particular group.

2. Tell the participants that their task is to identify as many state capitals as possible within 20 minutes. Give one Individual Answer Sheet to each person and one Group Answer Sheet to each team.

3. Advise the participants that they may not use any electronic handheld devices to find the answers. Remind the team members that this is a competitive activity and that they should speak softly to avoid their answers being shared with nearby teams.

4. Tell the participants that they have a choice to work individually or as a group.

5. Once the team has decided on a strategy, observe the actions of each team. Note the strategies and actions taken by each group.

6. Keep the teams informed of the remaining time (5 minutes remaining, 2 minutes remaining, and so forth) so they may alter their strategy as needed.

7. At the expiration of the designated time, ask the participants to stop writing and turn over their Answer Sheets.

8. Bring the group back together and debrief what happened, using the following questions:

  • Did your team develop a strategy? Why did your team decide on that strategy?
  • How successful was your team in meeting the objective?
  • Describe the process of working with others to achieve the goal. What skills sets were required to work through this activity?
  • What factors determined success for your team?
  • Did a “leader” or “leaders” emerge within your team?
  • Did everyone have the opportunity to be heard?
  • Did all members participate? Did anyone feel left out or refuse to participate?
  • Did anyone notice others’ body language throughout the activity? What did you notice?
  • In retrospect, would you have used the same method or strategy again?
  • How can you transfer what you experienced today to your workplace team?

9. You may wish to note the reactions of the team members before, during, and after the activity and share your observations and comments with the larger group, using specific names with care.

InSider’s Tips

  • Traditionally, groups work feverishly to list as many capitals as possible and will miss the point of how the objective is achieved. The main objective is not the number of correct answers but to examine the dynamics of effective teamwork through group interactions.
  • Small teams should be able to communicate more effectively. Larger teams tend to have members who feel left out or are not heard.
  • Participants will often raise their voices during the exercise so the tables should be 10 to 15 feet apart.
  • Because most people can recognize at least a few U.S. state capitals, this activity can be used for participants from age nine to ninety or more. Educational background or socio-economic status of the participants is not a prerequisite.
  • Groups that use the Group Answer Sheet often find it is the key to their success. Working together collectively as a group and allowing only one person to list the answers saves time and usually ensures greater number of correct answers.
  • One option is to declare that there are “No Rules” in this exercise. This added dimension often allows members begin to think creatively, whereby they may include the use of hand-held electronic devices to “look up” their answers. Since there are “No Rules,” this is a perfectly acceptable, but sometimes controversial strategy.

Individual Answer Sheet

List the capitals of the fifty United States on the sheet below.

1. Alabama ____________________
2. Alaska ____________________
3. Arizona ____________________
4. Arkansas ____________________
5. California ____________________
6. Colorado ____________________
7. Connecticut ____________________
8. Delaware ____________________
9. Florida ____________________
10. Georgia ____________________
11. Hawaii ____________________
12. Idaho ____________________
13. Illinois ____________________
14. Indiana ____________________
15. Iowa ____________________
16. Kansas ____________________
17. Kentucky ____________________
18. Louisiana ____________________
19. Maine ____________________
20. Maryland ____________________
21. Massachusetts ____________________
22. Michigan ____________________
23. Minnesota ____________________
24. Mississippi ____________________
25. Missouri ____________________
26. Montana ____________________
27. Nebraska ____________________
28. Nevada ____________________
29. New Hampshire ____________________
30. New Jersey ____________________
31. New Mexico ____________________
32. New York ____________________
33. North Carolina ____________________
34. North Dakota ____________________
35. Ohio ____________________
36. Oklahoma ____________________
37. Oregon ____________________
38. Pennsylvania ____________________
39. Rhode Island ____________________
40. South Carolina ____________________
41. South Dakota ____________________
42. Tennessee ____________________
43. Texas ____________________
44. Utah ____________________
45. Vermont ____________________
46. Virginia ____________________
47. Washington ____________________
48. West Virginia ____________________
49. Wisconsin ____________________
50. Wyoming ____________________

Team Answer Sheet

List the capitals of the fifty United States on the sheet below.

1. Alabama ____________________
2. Alaska ____________________
3. Arizona ____________________
4. Arkansas ____________________
5. California ____________________
6. Colorado ____________________
7. Connecticut ____________________
8. Delaware ____________________
9. Florida ____________________
10. Georgia ____________________
11. Hawaii ____________________
12. Idaho ____________________
13. Illinois ____________________
14. Indiana ____________________
15. Iowa ____________________
16. Kansas ____________________
17. Kentucky ____________________
18. Louisiana ____________________
19. Maine ____________________
20. Maryland ____________________
21. Massachusetts ____________________
22. Michigan ____________________
23. Minnesota ____________________
24. Mississippi ____________________
25. Missouri ____________________
26. Montana ____________________
27. Nebraska ____________________
28. Nevada ____________________
29. New Hampshire ____________________
30. New Jersey ____________________
31. New Mexico ____________________
32. New York ____________________
33. North Carolina ____________________
34. North Dakota ____________________
35. Ohio ____________________
36. Oklahoma ____________________
37. Oregon ____________________
38. Pennsylvania ____________________
39. Rhode Island ____________________
40. South Carolina ____________________
41. South Dakota ____________________
42. Tennessee ____________________
43. Texas ____________________
44. Utah ____________________
45. Vermont ____________________
46. Virginia ____________________
47. Washington ____________________
48. West Virginia ____________________
49. Wisconsin ____________________
50. Wyoming ____________________

Picture Your Ideal Team

Submitted by Lisa Hughes3

Overview

Teams tap into their creative talents as well as their logical traits to identify the characteristics of an ideal team and what developmental opportunities it will take to reach the ideal.

Objectives

  • To develop a list of characteristics of an ideal team
  • To identify ways to strengthen the characteristics of a team

Audience

Five to twenty members of a new or existing team

Time Estimate

1.5 to 2 hours

Materials and Equipment

  • One copy of the Picture Your Ideal Team Development Plan handout for each participant
  • One flip chart and paper for each subgroup
  • Markers
  • Pens or pencils for participants
  • Masking tape

Area Setup

A room large enough for subgroups to work together

Process

1. Ask participants to form subgroups of five to seven people. If you have a team of fewer than ten, you may wish to keep them all in one group. Give each group a flip chart and markers.

2. Tell the participants that their subgroups will have 7 to 10 minutes to respond to the following questions (post them on a flip chart if you wish):

  • What is your team trying to accomplish, to what purpose, and for what results?
  • Does your team have the resources and ability to accomplish your purpose and results?

3. Start the timed period.

4. Once time is up, ask the groups to report out on the two questions. Facilitate the discussion, but don’t necessarily come to any conclusions. Allow no more than 10 minutes.

5. Tell participants that next they are to describe and draw their ideal teams on the flip charts. Explain that the time limit is 20 minutes and that the use of pictures, words, or metaphors is permitted—or anything else they wish to use. Remind them to include what makes their team ideal given what they must accomplish. Tell them to think about this from their own perspective as well as the perspectives of their managers, organization, and customers.

6. At the end of 20 minutes, ask the participants to post their completed pictures on the wall or the flip-chart easel where everyone can see them. Ask each team to take no more than 5 minutes to present their ideal team to the other subgroups. Applaud each team after its presentation.

7. Ask them to identify the similarities and the differences between lists. Ask how these ideal team descriptors express characteristics of a team. Makes sure you allow discussion.

8. Instruct participants to go back to their small groups. Hand out the Picture Your Ideal Team Development Plan worksheets. Ask participants to review the pictures and consider the similarities to identify seven characteristics that make their team ideal. Allow about 10 minutes for this and then have them write the seven characteristics on their flip charts.

9. Bring all the participants together as a large group and use the posted flip-chart pages to look for similarities among all the groups. Based on the discussion, ask the participants to reach consensus on the six, seven, or eight characteristics that best describe the entire team.

10. Once the final list of characteristics of this ideal team is agreed on and recorded, ask the participants to return to their small groups to work on the second part of the handout, Development Opportunities for Our Entire Team. Ask the groups to identify and list the steps needed to move their team even closer to their ideal.

11. Allow about 10 minutes for this part of the activity and then ask the participants to gather as a group again.

12. In the large group, solicit comments and questions about the development opportunities. Agree on at least five things the team can do.

13. Ask, “How and when will you check progress?” Ensure that they select a review date prior to leaving the discussion.

InSider’s Tips

  • Do this activity only with healthy teams who want to strengthen teamwork and communication, not conflicted teams or teams with “issues.”
  • Set a positive tone: moving from good to better, better to best, and best to the next level.

Picture Your Ideal Team Development Plan

Characteristics of Our Ideal Team

Of all the characteristics discussed in this session, list those that best fit your team based on your purpose and desired results.

1. ___________________________________________________________________

2. ___________________________________________________________________

3. ___________________________________________________________________

4. ___________________________________________________________________

5. ___________________________________________________________________

6. ___________________________________________________________________

7. ___________________________________________________________________

Place a plus beside each characteristic that represents your team strengths.

Development Opportunities for Our Ideal Team

What steps would you take, if any, to get your team closer to your ideal? List them below.

1. ___________________________________________________________________

2. ___________________________________________________________________

3. ___________________________________________________________________

4. ___________________________________________________________________

5. ___________________________________________________________________

How and when will you check progress? Agree on a date and process.

People to People

Submitted by Gale Mote4

Overview

Participants take turns leading the other group members in this lively, highly physical activity to learn real lessons in team leadership and reasons that prevent members from stepping into a leadership role.

Objectives

  • To explore and discuss the deeper, personal elements of teamwork
  • To explore the reluctance of leadership

Audience

No limit

Time Estimate

20 minutes

Materials and Equipment

  • None

Area Setup

An open area large enough for participant to physically move around

Process

1. Ask all participants to stand and find partners. If you have an odd number of participants you may partner with one of the participants to begin the activity. If there are tables and chairs, ask participants to push their chairs in and move anything else that is on the floor to minimize tripping hazards.

2. Ask pairs to face one another, extend their arms, and place their hands palms to palms. Tell them that this position is called “home base” for this activity.

3. To make sure they understand the concept, tell the pairs to stand back-to-back. Say, “Home base.” They should all turn to face their partners, extend their arms, and place their hands palm to palm.

4. Tell them that whenever you say “people to people,” they need to change partners. Encourage them to avoid using the same person for consecutive commands if possible.

5. Tell them that you will give commands of various kinds in addition to the “home base” and “people to people” commands. State that when you give the commands they should follow them as much as possible and do so while being respectful and courteous.

6. Begin the activity by giving the first commands. Say: “Right foot to right foot, left knee to left knee, back to back, right elbow to right elbow, and people to people.” Watch the flurry as people work to find new partners and not be left alone.

7. Begin a second set of commands by saying; “Back to back, right index finger to right index finger, left hip to left hip, home base, and people to people.”

8. After this series of commands, announce that there will be a change. Note: If you began the activity with an odd number of participants, stop playing the facilitator. If you had an even number of participants at the beginning, you will still play the facilitator at this point. The goal of this part of the activity is to force a situation in which one participant will be left stranded without a partner. Inform the participants that the person who is left stranded after the next set of commands will be the new leader and that he or she will give the commands.

9. Begin a new set of commands. Say: “Left hand to left hand, back to back, and people to people.” Tell the person who is isolated that she or he is now the leader and must give the commands. Remind the new leader that she or he can give the command “people to people” whenever she or he chooses and until that point she or he will continue to be the leader.

10. Ask the new leader to provide the new set of commands.

11. After three or four people have become the leader following this process, stop the activity.

12. Debrief using questions such as:

  • What did you notice when someone said “people to people”? What does this tell us about how people view teamwork? (People need each other; don’t want to be ostracized or separated from the group; are generally happy for each other’s success and appreciate the shared leadership; have enthusiasm and passion for one another and the team.)
  • People seemed frantic to find partners and avoid a leadership position. What do you think is the reason for this? (Some don’t want to be the center of attention, some prefer to follow, some are unsure of what is expected, some take too much control.)
  • What lessons can we apply from this activity to our own teams? (Be committed to one another’s success, be there for each other, be inclusive, look for what’s right, help each other be successful, don’t be afraid to take the lead when your expertise is needed.)

InSider’s Tips

  • Keep it fun and demonstrate high energy.
  • It is important not to let this activity go too long because people tire of it quickly.
  • Remind people to be courteous and respectful when giving instructions.
  • Be sure to allow people to opt out for any physical disabilities.

Pipe Dream

Submitted by Rob Denton5

Overview

Participants try to keep a plastic pipe from “floating away” in this activity, which stresses the skills needed to operate as a team and new ways to meet challenges and obstacles.

Objectives

  • To explore team responses to a frustrating challenge
  • To explore behaviors that define the concept of teamwork

Audience

Ten to thirty participants

Time Estimate

20 to 40 minutes, depending on group size and discussion

Materials and Equipment

  • Stick made of PVC pipe long enough for all team members to touch it at the same time

Area Setup

A space large enough for the participants to stand in two rows facing each other with about 2 feet of space between them

Preparation

Purchase several 3-foot lengths of 1-inch diameter plastic PVC pipe used for plumbing. Buy several couplings to connect the lengths of pipe and some end caps to cover the two ends. Add lengths of pipe as needed, depending on the number of participants, to form a pipe that reaches the full length of a line created by one-half the number of participants in the group.

Process

1. Tell the participants the activity is a team challenge.

2. Ask the participants to form two lines facing directly across from each other. Ask them to bend their arms at a 90-degree angle so that their elbows are at their sides and their fingers are pointing at the person across from them. The participants’ fingers should alternate in the line so that every other finger belongs to a different person.

3. Place the PVC pipe on the participants’ fingers down the line and rest your hand on one end of the stick while you explain the directions. Tell them that the objective is to lower the stick evenly to the ground as a team. If it rises up they must start over. The rule is that they must all be touching the stick and lower it as a team.

4. Remove your hand from the stick and say, “Go.” Allow the participants to try several times. Ensure that they have time for making suggestions and solving problems.

5. Once you sense frustration, stop the action and have them return to their seats. Debrief using these questions:

  • What was your initial reaction to the problems you experienced?
  • How well did the team cope with this challenge?
  • What skills did it take to be successful as a team?
  • What creative solutions were suggested? How were they received?
  • What would an outside observer have seen as the strengths and weaknesses of the team?
  • What roles did people play?
  • What did each of you learn about yourself as a team member?
  • Who emerged as a leader? Did leadership change? Why?
  • When did the group begin to act as a team? What were the signs?
  • What situations at work are like this activity?
  • What can you do about them when you go back to the workplace?

InSider’s Tips

  • The stick seems to defy gravity. The reason (keep it to yourself) is that the collective upward pressure created by everyone’s fingers tends to be greater than the weight of the stick. As a result, the more a group tries, the more the stick tends to “float” upward.
  • If you have too many people for the line you can ask some to be observers.
  • The Wilderdom Store allowed me to describe and publish this activity. This activity and others may be accessed through this link: http://wilderdom.com/games/descriptions

Team Think-ING

Submitted by Carolyn Nilson6

Overview

Participants discover the value of actively pursuing goals and accomplishing team and organizational initiative through this simple but powerful list-making activity.

Objectives

  • To encourage team members to think in terms of doing, not just understanding
  • To guide participants in creating “ing” words

Audience

Any size group just beginning to work as a team

Time Estimate

20 to 30 minutes, depending on the size of the group

Materials and Equipment

  • Pencil and paper for each participant
  • Flip chart and markers

Area Setup

Seat participants around a conference table so that they have a place to write and so that they can see each other. Position the flip chart so that everyone can see it.

Process

1. Begin the session by writing the word “Think-ING” on the flip chart.

2. Ask the group, “What’s the difference between the words ‘think’ and ‘thinking’?” Focus on the idea of continuous processing when using a verb ending with “ing.”

3. Collect participants’ ideas of processes at this company/organization that need fixing; encourage “ing” word responses. Facilitate group discussion.

4. Ask a volunteer team member to be in charge of recording more intense discussion on the flip chart; guide participant interaction around ideas such as managing time, solving problems, using resources, or making decisions. Encourage participants to take notes and make their own lists.

InSider’s Tips

  • This is an exercise in helping new teams and team members to think and plan in terms of doing, to be active and not passive, as they learn and work together.
  • Encourage participants to make their own lists of “ing” words of special importance to them personally on the job and as they contribute to the team.
  • Keep the activity going until you’re sure participants see the value of think-ing.
  • ASTD published a list in 2002 of similar “ing” words in the book How to Start a Training Program by Carolyn Nilson. This is the first time this activity has been published as a training activity.

Build a Bridge

Submitted by Rob Denton7

Overview

Team members take home lessons in cooperation, resourcefulness, and working under pressure in this creative and exciting activity that requires participants to plan and build a working bridge.

Objectives

  • To discuss how teams welcome new members and the impact on the team and on the new member
  • To explore better ways to work as a team with limited resources, changing team members, and time pressure

Audience

Any number of participants from the same organization in teams of six to eight members

Time Estimate

Approximately 60 minutes, depending on the number of teams

Materials and Equipment

  • Four paper cups for each team
  • Four paper plates for each team
  • One pair of scissors for each team
  • One roll of masking tape for each team
  • Six sheets of flip-chart paper for each team
  • A lightweight ball to roll across the completed bridges
  • (Optional) Small prizes

Area Setup

A room large enough to accommodate a separate table for each team

Process

1. Introduce the activity saying that they will explore many of the same issues that their teams face in the workplace. Divide the participants into teams of six to eight people.

2. Tell teams that their job is to build a bridge that spans the table and that it must be at least 1 foot above the surface of the table. In addition, the bridge must be strong enough to support the weight of a lightweight ball rolling across it. Put the materials on the tables.

3. Tell the participants that they have 10 minutes to plan their construction and 10 minutes to build their bridges, for a total of 20 minutes. During the planning time they may not touch the materials. Begin the planning phase timing.

4. After the 10-minute planning process, tell the teams they will have 10 minutes to build the bridge based on the plans they discussed.

5. Give the signal to start the building phase.

6. After 2 minutes, halt progress and move one participant from each team to a new team.

7. Begin a timing countdown again, calling out the amount of time left every 2 or 3 minutes.

8. Call time after a total of 10 minutes and begin the bridge test phase.

9. Test each team’s bridge construction by rolling your ball across each one. Encourage support from everyone by applauding each bridge.

10. Debrief using questions such as:

  • How did you feel when I moved team members to a different team?
  • How did the interjection of a new team member affect production of your bridge?
  • How did group members respond to the new team members? Were they welcomed?
  • Team members, how did you feel being moving to a different team?
  • What did the teams do to bring the new members up to speed and to encourage them to participate?
  • How many teams asked the new team member for ideas? Did anyone recognize that they were building a bridge in a previous team and brought skills with them?
  • How does this project compare to your work?
    • Limited resources?
    • Unclear directives?
    • New team members?
    • Loss of team members?
    • Time pressure?
  • How can you apply what we have learned back on the job?

InSider’s Tips

  • If you wish, make prizes available for the successful teams or those completed first, or any other criteria you wish to use.
  • Interactive Associates Facilitative Leadership Program allowed me to publish this activity. More Interactive Associates resources and information may be found at this link: www.interactionassociates.com/services/facilitative-leadership.

Planning with Spaghetti and Marshmallows

Submitted by Patti Ulwelling8

Overview

This construction-based activity requires creative thinking to succeed and teaches important lessons about team dynamics and leadership.

Objective

  • To experience various elements of team dynamics
  • To discuss the importance and relationship of strategic planning to final results

Audience

Up to twenty-five participants divided into at least two teams of four to seven who work together or need to explore aspects of team dynamics

Time Estimate

30 to 45 minutes

Materials and Equipment

  • One bag of regular size marshmallows per team
  • One or two extra bags of marshmallows
  • One pound of uncooked spaghetti per team
  • One or two extra pounds of spaghetti
  • One plate to hold supplies for each team
  • One pad of Post-it® Notes per team
  • A set of markers for each team
  • Tape measure
  • 100 Grand® candy bars for prizes

Area Setup

A table for each team with a flat, washable work surface and plenty of space to move around it. One large table is needed for a final product judging. Ideally, the larger table should be centrally located or at the front of the room.

Preparation

Prepare a “construction plate” for each team by placing a plate with an equal amount of marshmallows and dried spaghetti, a Post-it Note pad, and set of markers on the plates.

Process

1. Introduce the activity by saying, “We are all members of many different teams. This activity explores the dynamics that contribute to the creation of a great team.” Note: If this activity occurs in the middle of a longer workshop, ask participants to clear off their tables.

2. Set up the activity and explain that the teams will be completing a project for a client with the potential of a great monetary reward. Explain the setup by saying, “A large client has invited us to design their new headquarters building. Each team will create a model of a building design. The specifications are that you can only use the materials at your workspace, the completed model must be at least 20 inches tall, and you must be able to move the model to the display table for judging. The winning model will be judged on two aspects: strength, as evidenced by being able to make it to the display table in one piece, and beauty and creativity, as judged by me. Each person on the winning team will win a hundred grand.”

3. Pass out the construction plates, one per table group.

4. Tell the teams they have 25 minutes to complete their building design. State that they may create a team name with the markers and Post-its to enhance team camaraderie if they wish and they may borrow the tape measure from you if they need to check height. In addition, they may ask for additional spaghetti and marshmallows.

5. Tell them to begin and start the timing. Provide 10-minute, 5-minute, and 1-minute warnings.

6. Call time and ask the teams to bring their models to the display table.

7. Judge the best models by measuring the final product and awarding points for beauty and creativity, such as colorful marshmallows, Post-it flags, or other designs you see. Give the winning team 100 Grand candy bars or find other ways to reward all the teams’ designs by giving prizes for categories such as, “worked the hardest,” “the most original,” or “the team that had the most fun.”

8. Ask everyone to sit with their teams. Debrief the activity using some of these questions.

Group Dynamic Focused Questions

  • What group roles did individuals take on? Who was the initiator, the cheerleader, the expert? Were any roles missing?
  • Are those roles you typically take on? Why or why not? How do certain roles help or hinder the group results?
  • What creates a successful group dynamic? Did you finish the task and also work together well?

Planning Focused Questions

  • What happened? What was your process?
  • Were you satisfied with the results? What would have led to better results?
  • How much time did you spend identifying who had strengths that might help you? How much time did you spend discussing strategies?
  • What is the relationship of planning to results?
  • What assumptions did you make about the task?

Final Summary Questions

  • What would you have done differently?
  • What did you learn from this experience?
  • How can you apply what you learned in this activity to your workplace?

InSider’s Tips

  • Be sure to remind the participants that they can use the items at their workspace without giving away that some teams are more creative and use the Post-its as flags to add height or use the markers to color the marshmallows to add beauty or use the plate to add stability. This leads to great discussion about creativity at the end of the activity.
  • The height requirement must be just longer than two times the spaghetti you provide. They need more than two “floors,” which makes the models a little wobbly.
  • Most groups jump right in but then pause later to try to “fix” their earlier decisions, which can also lead to rich discussion.
  • Most groups will look at the spaghetti and marshmallow materials and start building a structure like the old Tinkertoys®, using the spaghetti as the sticks and the marshmallows as the connectors. This is a great opportunity for discussion about how sometimes our previous experiences get in the way of success (doing things the way they have always been done). The problem is that the spaghetti breaks easily and the marshmallows are pliable. The participants recognize those issues early so they put several spaghetti sticks together, which makes the “floors” heavy, so they start adding support stakes on the outside or risk having their second floors collapse.
  • The best solution is to put the spaghetti in a big bundle and telescope it up to over 20 inches tall, using the marshmallows at the base like a rubber band—a solid structure rather than an external framework.
  • Some groups borrow ideas and materials from other groups. This leads to a discussion about the benefits of learning from external groups and collaboration.
  • Some groups have people with building or engineering expertise. They often steer the group astray because they don’t think outside of the box.
  • Some teams have people who don’t speak up when they have a better idea, or they have someone who dominates the process. This leads to discussion about the benefits and drawbacks of having a naysayer or a gatekeeper in the group.
  • Some groups get messy with mashing the marshmallows. Have hand wipes, a large trash can, and table-cleaning products available.
  • I originally found a similar activity in a teacher’s guide for a communications textbook, but I can’t remember which one. I’ve since adapted it as a team-building and group dynamic activity, making up scenarios and changing the rules as needed to make a point.

Straw Towers

Submitted by Deborah Covin Wilson9

Overview

Plastic straws are used in this activity to build tall towers that illustrate why building a strong foundation is central to successful careers and strong teams.

Objectives

  • To demonstrate the importance of having a strong foundation for career growth, leadership, or other aspects of development
  • To illustrate the importance of planning prior to undertaking a task, especially a group task

Audience

Any number in teams of three (For large numbers of participants, such as seventy-five, you could have groups of five to seven.)

Time Estimate

45 minutes, 15 for the activity and 30 to debrief

Materials and Equipment

  • Forty to fifty plastic drinking straws for each team
  • Tape measure

Area Setup

Individual groups need a surface to build a straw tower; the floor may be used

Process

1. Divide the group into teams of three to five participants.

2. Give each team forty to fifty plastic straws. Each team should have exactly the same number of straws.

3. Tell the participants that their task is to build the tallest free-standing tower that they can in 15 minutes. Tell them that “free-standing” means that the tower does not have to be supported by leaning against a table or any other object.

4. Explain that they are allowed to use only the plastic straws to construct the tower. They can manipulate the straws in any fashion, but must not use a scissors, tape, glue, or other tool. State that the team with the tallest free-standing tower will be declared the winner.

5. Start the activity. After 15 minutes, call time and measure the tallest free-standing tower. The team with the tallest free-standing tower wins.

6. Debrief the exercise. This is the key in the learning. Use questions such as these:

  • How do you feel about your tower?
  • Why didn’t you build a tower as tall as you wanted to build it?
  • How much time did you spend planning? How did this affect your results?
  • What did you do that helped contribute to your success?
  • What did you learn about yourself?
  • What could you do to improve your contribution next time?
  • How solid is the foundation for your tower?
  • What do you think are the key lessons for your team?
  • What could your team do better next time?
  • In what situations will you be able to use what you learned today?

6. Summarize by stating that the key learning is that, without a firm foundation and supplemental support, you cannot have a successful structure. The same is true with a career, a successful team, or a successful leader (depending upon your topic). The second key learning is recognizing the importance of planning first. Most teams dive right in and begin to build without any planning.

InSider’s Tips

  • Many teams rush to start building the tallest tower and fail to plan how to accomplish the task.
  • Many teams fail to build a strong foundation and supplemental supports to maintain the structure’s height.
  • Many teams fail to use the strengths of all the team members.

Hula Hoop Challenge

Submitted by Joseph Sanchez10

Overview

Trust and leadership are explored in this activity that requires blindfolded team members to navigate to the center of a Hula Hoop® placed on the floor and pick it up with minimal direction or assistance from the other team members.

Objectives

  • To build teams and enhance trust
  • To create an opportunity to discuss the relationship between trust and leadership

Audience

Any number of participants divided into teams of four to six

Time Estimate

40 to 60 minutes

Materials and Equipment

  • One Hula Hoop® for each team
  • Two scarves that can act as blindfolds for each team
  • (Optional) Small prizes for the team members who were willing to be blindfolded

Process

1. Introduce this activity by stating that building trust is important in a team and that communication is an important element of building trust. Explain that this activity provides an opportunity to discuss both of these topics.

2. Create teams of four to six participants and ask for two volunteers from each team who are willing to be blindfolded. Ask these volunteers to leave the room for a few minutes.

3. Once the volunteers have left the room, give two blindfolds to the remaining members of each team. Explain that when the volunteer team members return they will first be blindfolded (ask some to assist the volunteers in this task). Explain that once all the volunteers are blindfolded you will place one Hula Hoop on the floor for each team. Ask for volunteers or assign someone on each team as the object spotter.

4. Now explain that the task is to move the two volunteers from each team into the center of the Hula Hoop without telling them there is a Hula Hoop on the ground. The team members providing direction cannot touch or allow the blindfolded team members to hold onto to them as a way to guide them to the Hula Hoop. Remind the participants that they may not say the words “Hula Hoop” out loud. Instead, the team members may only use the following words when giving instructions to their blindfolded teammates: Left, Right, Turn, Up, Down, and Stop. Also remind them that they may not touch the Hula Hoop. However, note that the two blindfolded teammates may touch each other during the activity.

5. Finally, explain to the participants that once they get the blindfolded teammates to the Hula Hoop and in the center, they must have them stand in the center back-to-back. Once the two people are in the back-to-back position, the team may use additional words to guide them; however they still may not say the words “Hula Hoop.” Despite this prohibition, the team must instruct the blindfolded members to lift the Hula Hoop at their feet without bending over. When the volunteers have completed this task, the activity is complete. Safety Note: Non-blindfolded teammates must serve as safety monitors to prevent blindfolded team members from tripping or walking into objects. They can use the word STOP!

6. After all instructions are given and clarified if necessary, retrieve the volunteers who have been waiting outside. Ask them to return to their teams to begin the activity. When all the volunteers are blindfolded, tell them that their team members will ask them to move to a specific spot to pick up an item, but that they must accomplish this task by following the directions of Left, Right, Turn, Up, Down, and Stop.

7. Assure all volunteers that their safety is the top priority and if they hear the word “STOP” to freeze all movement.

8. Begin the activity after you have the attention of the spotters and placed the Hula Hoops on the floor about 10 feet away from each team. Assign each Hula Hoop by pointing to the team and the Hula Hoop.

9. When all the Hula Hoops are in place, tell the participants to begin the activity by calling out instructions to their blindfolded members. Remind them one more time to be safe.

10. When both blindfolded teammates from all teams are standing in the Hula Hoop with the Hula Hoop in their hands, cheer and applaud the success. Invite the volunteers to remove their blindfolds.

11. Discuss what was learned and experienced. Suggested debriefing questions include:

  • If you had your eyes open during the activity, what were you thinking?
  • If you had your eyes blindfolded, what were you thinking as your team was giving instructions? (Relate their response to learning a new job, following a new leader, or working on a new team.)
  • What were the challenges of giving instructions? (Relate responses to working with new supervisors, policies, or top-down directions or leadership/team styles.)
  • How much trust was required to be successful?
  • What is the relationship between trust and leadership?
  • How do you build trust? How do leaders build trust?
  • How do some of the aspects of this activity relate to your job?
  • How can you apply the lessons learning to the workplace?

12. Give another round of applause to the volunteers and give them prizes for helping to make the learning a rich experience.

InSider’s Tips

  • Remember that the Hula Hoop must remain unnamed to those who are blindfolded. Therefore, do not list the name of this activity as “Hula Hoop” on your agenda and be sure the Hula Hoops are not visible to participants as they enter the room.
  • Once the two people are inside a Hula Hoop, they can balance and support each other.
  • To grab the Hula Hoop, they each can slip one foot under it and lift their legs (keeping them straight) so that the Hula Hoop can be raised to a position to be grabbed. Another way the Hula Hoop can be lifted is by having one teammate stand on the Hula Hoop, gently putting forward pressure on it. This motion will cause the Hula Hoop to lift off the ground high enough for the other person to grab it with his or her foot.

From Seeing to Achieving

Submitted by Jeanne Baer11

Overview

Participants connected by a rope and blindfolded must figure out how to create a square shape by practicing the cooperative and collaborative skills essential to highly successful teams.

Objectives

  • To verbalize that achievement starts with a clear vision
  • To internalize lessons about aspects of successful teamwork

Audience

Fourteen to forty participants, in two competing teams if more than twenty-six

Time Estimate

30 to 40 minutes, including 20 minutes to debrief

Materials and Equipment

  • One blindfold for each participant
  • A rope long enough for each participant to carry about 3 feet of it, for example, if there are fourteen participants, the rope should be 42 to 45 feet long (If the group is large, you will need one rope for each team.)
  • One Debriefing Questions handout for each participant
  • Pencils or pens for all participants

Area Setup

Because you may be working with a long piece of rope, this activity requires a large amount of space if you have a large group. You must have enough space for each rope to be laid in a line across the room so the group can line up on one side of the rope and enough space in two directions to form a square. If you will have two groups, they must be far enough apart so that the blindfolded members do not run into each other during the activity.

If you have good weather and level ground, you may wish to conduct the activity outdoors.

Process

1. Before the activity, arrange the rope in a straight line on the floor.

2. Invite participants to line up on one side of the rope. Then give each participant a blindfold, and instruct them to put on their blindfolds. Once everyone is blindfolded, instruct them to carefully bend down and pick up the rope.

3. Explain that their goal, as teammates connected to each other by the rope, is to form a square shape. Remind them that the first step for a team to achieve a goal is to agree on and envision the final result, and, “Since everyone can picture a square, this should be easy!” Of course, working without the benefit of eyesight adds to the challenge. Say, “When you have consensus as a team that you have, in fact, formed a square shape, then very carefully bend over, place the rope on the floor, and remove your blindfolds to see how square your shape actually is.” Allow about 10 to 15 minutes for them to complete the activity.

4. As the group is working, refrain from making any comments or giving hints. Take care to ensure participants’ safety; be sure people aren’t running into objects. Once the group has finished the activity, lead them in applause for a job well done.

5. Ask them to take their seats again, and debrief the activity. Give each person a copy of the Debriefing Questions and a pen or pencil. Suggest that the group individually think about what happened during the activity and jot down a few notes in response to the questions. Allow about 5 minutes, and then lead a group discussion using the questions to guide discussion.

  • What happened and why?
  • How was this activity like “real life” as you try to achieve a goal with the people you work with?
  • What helped you succeed?
  • What did you or others do that got in the way of success?
  • What are some of the “ahas!” you experienced from this activity?
  • Based on your insights from participating in this activity, what do you want to take back to the workplace?
  • What do you want to start doing, stop doing, or continue doing?

InSider’s Tips

  • Participants experience and realize several aspects of teamwork as a result of this activity:
    • They must adjust their communication to fit the situation. For example, it’s not enough to call out, “I’m over here!” when no one can see where the voice is coming from.
    • To accomplish great results, everyone must commit and participate fully. When some “opt out” and simply stand in one spot, the group is unable to form the required square.
    • To accomplish goals, it’s wise to be open to new, creative ideas and not everyone can be talking (or listening) at once!
    • Great leadership can spring from anywhere, when they allow it. Being blindfolded is a great way to level the playing field, and it is often not the positional leader who suddenly suggests, “Hey, I know—let’s count off and divide by four. That’s the number of people who should be on each side!”
    • In every team endeavor, there will be conflict between members who simply want to “get it done” and those who want to “get it right.” Some members are always ready to “call it good” and put the rope on the floor, while perfectionists want to continue working on the task. Team members must be willing to compromise or negotiate these differences.
  • There are two situations whereby having a participant join you in observing the activity, rather than participating in it, might be appropriate:
    • If a participant is very anxious about being blindfolded.
    • If the number of participants is too easily dividable by four. If there are sixteen or twenty participants, for example, the task is not enough of a challenge to provoke insights. However, if you ask one participant to “Help keep people safe,” fifteen or nineteen people will be challenged by the activity.
  • This activity carries with it some lessons about listening, communicating in new ways, negotiating, arriving at shared understanding and consensus, being open to others’ ideas, being an active participant in achieving a goal, and more.
  • If you have more than twenty-six participants, form two teams, and invite them to “compete to see who can form the squarest square.” After the first group has finished and participants have removed their blindfolds to look at the shape they have created, invite them to very quietly join you in observing the second group. Their observations will prompt additional insights during the debriefing discussion.
  • If a group seems to be finishing too quickly, make this a challenging activity. Approach the group and announce, “I’m so sorry, but ‘Tina,’ here has been assigned to another project. You’ll have to complete the square without her.” This life-like event will give the group more of a challenge and more to talk about during the debriefing step. You can also (or instead) add a new member to the team, in the middle of the task. This will reveal how team members welcome and accommodate a new member when they were already functioning quite well without him or her.
  • Use this activity with larger groups. Fewer than thirteen make the activity too easy to provoke insights.
  • I heard about the activity in 1992 and have been using it ever since. It may be one of those “classics” that has been around forever. The option of adding or taking away participants in the middle of the activity was my idea, but then again, maybe others have had the same idea. I wish I knew whom to thank for creating it in the first place.

Debriefing Questions

Think about what just happened and jot down a few thoughts in answer to the following questions.

  • What happened and why?
  • How was this activity like “real life” as you try to achieve a goal with the people you work with?
  • What helped you succeed?
  • What did you or others do that got in the way of success?
  • What are some of the “ahas!” you experienced from this activity?
  • Based on your insights from participating in this activity, what do you want to take back to the workplace?
  • What do you want to start doing?
  • What do you want to stop doing?
  • What will you continue doing?

Think on Your Feet

Submitted by Sharon Dera12

Overview

Participants must use all their “resources” and strategic thinking skills to win a race that is a real balancing act.

Objectives

  • To understand the importance of critical thinking and its role in problem solving
  • To understand how to build a cohesive, results-oriented team from a group of diverse individuals

Audience

Fifteen to sixty participants, in two to four teams with a maximum of fifteen on any team

Time Estimate

60 to 90 minutes

Materials and Equipment

  • Cut 2-by-4 boards into 12-inch lengths, fifteen per team; one per team member
  • Stop watch
  • Four plastic cones (two cones indicate the start line and two cones indicate the finish line)
  • (Optional) Three bandanas per team

Area Setup

This activity works inside or outside. Allow for a 40-foot by 50-foot open area, or larger. Set the starting cones far enough apart for individuals to line up behind them. The ending cones may be anywhere from 10 to 50 feet from the starting point, based on the team size, team performance, and capacity of the area. For example, for a small team containing five to ten people you might place the ending cones 20 to 30 feet away. For a large team of ten to fifteen people, put the cones 30 to 50 feet away. The “finish line” cone can be placed anywhere by the facilitator, depending on team size (sufficient space for team), team performance (cone can be moved closer if team is struggling or farther away if team is speedy), and capacity of area (may be limited if restricted by obstacles).

The cone for the “finish line” can be put in place before or during the activity. If before the activity, the facilitator places the cone at chosen location. If during the activity, the facilitator explains the “finish line” is undetermined at this time, then later places the cone at a chosen location.

Note: Regardless of whether you are conducting the activity inside or outside, the area needs to be open and free of obstacles.

Process

1. Stack the wooden planks in a pile at the starting line for each team. There should be one plank for each team member. Divide the participants equally into two to four teams, depending on how many participants you have.

2. Explain that the objective is to successfully cross the finish line as a team, without committing any fouls or losing any team members.

3. Explain the activity rules and then answer any questions:

  • This is a timed event. Teams will have 45 minutes to complete the activity: 5 minutes to strategize, and 40 minutes to execute their plans. To be successful, all team members must cross the finish line within the 40-minute time limit.
  • Individuals must work as a team to cross the finish line using their “resource” (wood) to traverse the open area. Tell team members, “The plank of wood represents your ‘resource.’ You must always protect your ‘resource.’ Otherwise you may lose it.”
  • Once past the start line, individuals cannot step off their planks until they cross over the finish line. If a person steps off or falls off a plank and his or her foot touches the ground, that person has fouled, and the person (along with that plank) returns to the start line.
  • Safety is paramount. Feet stay on the plank. No climbing or “piggybacking” allowed. Tell them that unsafe behavior can lead to participants being disqualified.
  • You will be judge, determine fouls, and call disqualifications as necessary. Tell them that you might also interject obstacles that will ensure that this activity more accurately represents what happens at work.

4. Ask the teams to distribute planks of wood, one for each team member.

5. Announced that you are starting your stop watch for their strategy sessions.

6. Allow teams 5 minutes to strategize. Call time when appropriate.

7. State that the participants may now begin to traverse the course. Start your stop watch again.

8. Allow 40 minutes for completion of task. Call time when appropriate.

9. Conduct a large-group debriefing using questions such as these:

  • What did you think of the activity?
  • Did your team have a strategy? If so, what type of strategy was planned? If not, why not?
  • Did the strategy work? If so, why? If not, why not?
  • How did you differentiate between creative and critical thinking?
  • How are both creative and critical thinking important to problem solving?
  • What observations did you make during the strategizing session?
  • What observations did you make during the execution of the activity?
  • How was this activity similar to completing a project on the job?
  • What aspects helped to build your team?
  • What was most significant in achieving your results?
  • What could you have done differently to strengthen your team?
  • What did you learn from participating in the activity that you will take back to work with you?

InSider’s Tips

  • It is not necessary to specify the exact finish line at the beginning of the activity. Point out that many organizations begin projects without the “end in mind,” having to adjust as they go. If asked, just state, “The finish line is out there somewhere,” pointing away from the start line. Once the activity begins, you can place the plastic cones where you want the finish line to be.
  • You can also move the finish line at any time during the activity. State that, “In organizations project timelines often change. Here is your new timeline/goal/finish line.” Moving the finish line gives you the flexibility of monitoring the pace of the activity. For example, if a team is moving fast, without committing fouls or having disqualifications, the finish line can be moved farther away. If a team is struggling with fouls and disqualifications, the finish line can be moved closer.
  • You may create and add obstacles to the activity to change the dynamics of the team and enhance the learning. The reason for obstacles can be related to any industry’s process or procedure. Examples of obstacles include:
    • Blindfold a person(s) for a few minutes (using the bandanas) to represent a lack of management, lack of communication, unavailability, out of office, at lunch/break, attending a meeting, removed from the project, employee injured on the job, a cut in personnel, or others.
    • Mute a person for a few minutes to represent a lack of communication, employee excluded from project, employee out sick, or missed deadline.
    • Confiscate/remove any abandoned/unattended planks to represent loss of resources, budget cuts, or a cut in hours. Note that an unattended plank means that no one is standing on or touching the plank. One of the rules states, “The plank of wood represents your resource. You must always protect your resource, otherwise you may lose it.” That’s how they lose it. Watch for opportunities to confiscate and remove any planks.
    • Disqualify any team member acting in an unsafe manner. The person(s) along with his or her resource leaves the team.
  • This activity engages all participants in teamwork and communication, demonstrating critical thinking skills for adapting to any obstacles, defines leadership roles and how leaders engage members in power plays for authority and control.

1Meri Villane is president of CEDS/Creative Employee Development Solutions. Her clients include Fountain Utilities, Colorado Springs Utilities, Goodrich, FedEx, OPM, Air Academy Federal Credit Union, Premiere Technologies, and Pikes Peak Library District. Meri is the creator of TheBizBookBuzz™, a business book club program that serves as a turnkey learning solution to national markets. She has been involved in the local learning and development community for more than fifteen years, serving on the board of ASTD and as president in 2001. Meri is also actively involved in Leadership Pikes Peak and the BBB of Southern Colorado’s Excellence in Customer Service Program.

Meri Villane

CEDS

1317 E. Dale Street

Colorado Springs, CO 80909

(719) 473.6735

Email: [email protected]

Website: www.mvillane.com

ASTD Chapter: Pikes Peak

2Darrell B. Uselton serves as corporate training manager for Memphis-based Barnhart Crane. Prior to 2009, he was president of LEAD Training Systems, a management consulting and training firm started in 2005. He is a recognized expert in the field of leadership training and has developed creative programs that provide honest self-appraisals while encouraging people to “be all they can be.” His workshops deliver strategies that can be applied immediately to help individuals and organizations meet their goals. With more than twenty-five years of corporate administrative, management, and college classroom instructional experience, Darrell has helped many organizations create a more positive corporate culture, while improving overall working relationships. Darrell received his bachelor’s degree and master of arts from the University of Memphis and has received both national and state teaching awards.

Darrell B. Uselton

6321 Staffordshire

Memphis, TN 38134

(901) 619.8499

Email: [email protected]

ASTD Chapter: Memphis

3Lisa Hughes designs and guides retreats, meetings, and workshops where people connect, build relationships, remove barriers, respect difference, and appreciate conflict. She works with teams to develop effective communication, trust, and productive cooperation. With over twenty years of experience helping people work together for individual and corporate achievement, Lisa enjoyed fourteen years at AT&T in management positions in sales and training. In 1994 she started her facilitation practice to improve the quality of communication and relationships in a changing workplace. Lisa holds a B.A. in American studies, an M.A. in organizational management, plus certificates in EQ, MBTI, DiSC®, and mediation.

Lisa Hughes

9190 Windsor Court

Loveland, OH 45140

(513) 677.9448

Email: [email protected]

Website: www.wiseheartswillingspirits.com

www.worklifeassoc.com

ASTD Chapter: Greater Cincinnati

4Gale Mote has been designing and delivering motivational workshops and training classes for all types of industry and organizations for more than twenty years. When people come to Gale’s presentations and workshops, they usually leave with one key question, “Where does she get that energy?” Her firm, Gale Mote Associates, specializes in high-performance work cultures, core interpersonal skills training, and organization development consulting. Her sessions are creative, energizing, participant-centered, and obtain results. She is also a lecturer for the University of Iowa, Tippie College of Business, in the MBA program for professionals and managers.

Gale Mote, MBA

1435 31st Street NE, Suite D

Cedar Rapids, IA 52402–4056

(319) 364.2739

Email: [email protected]

Website: www.galemoteassociates.com

ASTD Chapter: Hawkeye

5Rob Denton is a learning and development specialist at CenterPoint Energy. He has more than fifteen years of diverse experience in organization development and corporate training for a variety of industries. Rob holds a master’s degree in adult education and training from Seattle University.

Rob Denton

CenterPoint Energy

1111 Louisiana Street

Houston, TX 77251

(832) 494.7670

Email: [email protected]

Website: centerpointenergy.com

ASTD Chapter: Houston

6Carolyn Nilson, Ed.D., is author of thirty training books, with editions in hard cover, paperback, self-study, and e-learning. Her books have been translated into Spanish, Chinese, and Arabic and are selling in thirty countries worldwide. Four of her books are among amazon.com’s “50 Best-Selling Training Books.” Carolyn was a member of the technical staff at Bell Laboratories in the advanced programs, standards, audits, and inspections group; she was also manager of simulation training at Combustion Engineering. Her consulting work included service at The World Bank, USAID (Egypt), and National Institute of Education. She serves on the Harvard Business Review Advisory Committee.

Carolyn Nilson, Ed.D.

13415 Shaker Boulevard, 9E3

Cleveland, OH 44120

(216) 283.0542

Email: [email protected]

ASTD Chapter: National

7Rob Denton is a learning and development specialist at CenterPoint Energy. He has more than fifteen years of diverse experience in organization development and corporate training for a variety of industries. Rob holds a master’s degree in adult education and training from Seattle University.

Rob Denton

CenterPoint Energy

1111 Louisiana Street

Houston, TX 77251

(832) 494.7670

Email: [email protected]

www.centerpointenergy.com

ASTD Chapter: Houston

8Patti Ulwelling is an organization development specialist for a mid-size insurance company in Milwaukee, Wisconsin, where she is focused on management and leadership development. She was previously a training manager at an investment company, director of a continuing education program, facilitator for a community leadership program, and adjunct professor at a private university. Patti is a past president of the Southeast Wisconsin ASTD chapter. She has acquired an M.A. in communication, MBA, SPHR, and certificate in organization development.

Patti Ulwelling

7514 W. Dakota Street

West Allis, WI 53219

(414) 321.4727 or (414) 347.6970

Email: [email protected]

ASTD Chapter: Southeast Wisconsin

9Deborah Covin Wilson, CPLP, is a seasoned workplace learning and performance professional with more than twenty-five years of experience. She is the principal of Wilson Associates, an organization development and training firm that specializes in organizational effectiveness, coaching, mentoring, and training. Deborah has served as the director of career development at a major research university. She served ASTD at the national level as a member of the National Advisors for Chapter, a member of the 2011 ICE Program Advisory Committee, CPLP reviewer, and volunteer coordinator for the 2010 ICE conference. Locally, Deborah has served as the board chair and the president of the Greater Atlanta chapter.

Deborah Covin Wilson, CPLP

3640 Masters Road

Ellenwood, GA 30294

(404) 667.4277

Email: [email protected]

Website: www.waconsulting.net

ASTD Chapter: Greater Atlanta

10Joseph Sanchez has been with LifeShare Blood Centers in Shreveport, Louisiana, since January 2005 as the education and training director. Prior to joining LifeShare, Joseph served in the U.S. Air Force for thirty years. He has been involved with employee development for more than twenty-five years. Joseph is the current past-president of the local ASTD chapter in Shreveport and stays involved in local community and business events. He has two graduate degrees from Louisiana Tech University, one in industrial and organizational psychology and the other in counseling and guidance.

Joseph Sanchez

Director, Education and Training

LifeShare Blood Centers

8910 Linwood Avenue

Shreveport, LA 71106–6508

(318) 222.7770 or (318) 673.1543

Email: [email protected]

ASTD Chapter: North Louisiana

11Jeanne Baer is president of Creative Training Solutions, a cutting-edge company that helps teams and individuals improve vital interpersonal skills, addressing leadership, customer service, selling, persuasive speaking, team building, and more. A well-known author, Jeanne has had management advice and training designs published in eighteen books by McGraw-Hill, Harvard Business School Press, ASTD, Pfeiffer, and others. She’s been quoted by Investor’s Business Daily, and has written more than two hundred “Managing Smart” articles for Strictly Business and other magazines. Jeanne has been active in ASTD since 1987 and has been honored with local and national awards for her leadership in the profession.

Jeanne Baer

1649 South 21st Street

Lincoln, NE 68502

(402) 475.1127

Email: [email protected]

Website: www.cts-online.net

ASTD Chapter: Lincoln

12Sharon Dera, CPLP, has more than seventeen years of experience in needs assessment, human performance, process improvement, and organization development. Her broad experience was acquired by working in the retail, finance, healthcare, government, manufacturing, hospitality, and travel industries in operations, business management, customer service, sales, communications, marketing, succession planning, leadership, coaching, and training. Sharon is owner and CEO of The Proficience Group, Inc., working in partnership with organizations to identify the root cause of performance deficiencies and determine the best solutions/interventions that close a performance gap. The company lends a “fresh set of eyes,” exposing possible blind spots. Sharon is currently serving on the National ASTD Chapter Recognition Committee. She earned an MBA from the University of Dallas.

Sharon Dera, CPLP

8948 Random Road

Fort Worth, TX 76179

(817) 236.7594

Email: [email protected]

Website: www.proficiencegroup.com

ASTD Chapter: Fort Worth Mid-Cities

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