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CONTENTS

Preface
Acknowledgments
Chapter 1: Leading Change through Projects
1.1 Projects and their Management
1.2 The Process Approach
1.3 The Management of Projects and this Book
1.4 Images of Projects
Summary
References
Part 1: Managing the Context
Chapter 2: Projects for Delivering Beneficial Change
2.1 Identifying the Need for Performance Improvement
2.2 Diagnosing the Change Required
2.3 The Benefits Map
2.4 Projects for Implementing Corporate Strategy
Summary
References
Chapter 3: Project Success and Strategy
3.1 Project Success Criteria
3.2 Key Performance Indicators
3.3 Project Success Factors
3.4 The Strategic Management of Projects
3.5 Principles of Project Management
Summary
References
Chapter 4: The People Involved
4.1 Reactions to Change
4.2 Managing Stakeholders
4.3 Communicating with Stakeholders
4.4 Project Teams
4.5 Leading Projects
Summary
References
Part 2: Managing Performance
Chapter 5: Managing Scope
5.1 Principles of Scope Management
5.2 Project Definition
5.3 Planning at the Strategic Level: Milestone Plans
5.4 Planning at Lower Levels
5.5 Applications
Summary
References
Chapter 6: Managing Project Organization
6.1 Principles
6.2 The External Organization
6.3 The Internal Organization
6.4 Responsibility Charts
Summary
References
Chapter 7: Managing Quality
7.1 Quality in the Context of Projects
7.2 Achieving Quality on Projects
7.3 Configuration Management
Summary
References
Chapter 8: Managing Cost
8.1 Estimating Costs
8.2 Types of Costs
8.3 Estimating Techniques
8.4 Controlling Costs: Obtaining Value for Money
Summary
References
Chapter 9: Managing Time
9.1 The Time Schedule
9.2 Estimating Duration
9.3 Calculating the Schedule with Networks
9.4 Resource Histograms and Resource Smoothing
9.5 Controlling Time
Summary
References
Chapter 10: Managing Risk
10.1 The Risk Management Process
10.2 Identifying Risk
10.3 Assessing Risk
10.4 Analyzing Risk
10.5 Managing Risk
Summary
References
Part 3: Managing the Process
Chapter 11: The Project Process
11.1 The Project and Product Life Cycle
11.2 The Feasibility Study
11.3 The Design Phase
11.4 New Product Development
11.5 Concurrent Engineering
11.6 Information Systems Projects
Summary
References
Chapter 12: Project Start-Up
12.1 The Start-Up Process
12.2 Start-Up Workshops
12.3 Project Definition Report and Manual
Summary
References
Chapter 13: Project Execution and Control
13.1 Resourcing a Project
13.2 Implementation Planning
13.3 Allocating Work
13.4 Requirements for Effective Control
13.5 Gathering Data and Calculating Progress
13.6 Taking Action
Summary
References
Chapter 14: Project Close Out
14.1 Timely and Efficient Completion
14.2 Transferring the Asset to the Users
14.3 Embedding the Change and Obtaining Benefit
14.4 Disbanding the Team
14.5 Postcompletion Reviews
Summary
References
Part 4: Governance of Project-Based Management
Chapter 15: Project Governance
15.1 Governance
15.2 Governance of the Project
15.3 The Principal-Agent Relationship
15.4 Communication between the Project Manager and Sponsor
Summary
References
Chapter 16: Program and Portfolio Management
16.1 Definitions
16.2 Managing Portfolios
16.3 Managing Programs
16.4 The Project Office
Summary
References
Chapter 17: Developing Organizational Capability
17.1 Defining Capability
17.2 Developing Individual Competence
17.3 Developing Organizational Capability
17.4 Improving Organizational Capability
17.5 Knowledge Management
17.6 Competency Traps
Summary
References
Chapter 18: Governance of the Project-Based Organization
18.1 Governance of Project Management
18.2 Conducting Audits
18.3 Conducting Health Checks
18.4 End-of-Stage Reviews
Summary
References
Chapter 19: International Projects
19.1 Types of International Project
19.2 The Problem of International Projects
19.3 Managing Culture
Summary
References
Chapter 20: Epilogue
20.1 Principles of Project Management
20.2 Key Success Factors
Appendix A: Project Definition Report for the CRMO Rationalization Project
Appendix B: Project Control Documents for the CRMO Rationalization Project
Subject Index
Author and Source Index
Project Index

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