PART THREE

What are the organizational structures
that support learning?

Learning is supported at the individual, small-group, and whole-organization levels by certain aspects of the organization’s environment that encourage surfacing, noticing, gathering, sharing, and applying new knowledge. These conditions are not always readily visible or measurable, but they always affect organizational learning. The culture of the organization, the ways in which people communicate with each other, the ways in which people lead, knowledgemanagement, how the organization evaluates its performance, and the physical environment of workspaces, all help determine how well learning is sustained over time.