1 Get them emotionally involved
2 Know what a team is and how it works
3 Set realistic targets – no, really realistic
4 Hold effective meetings . . .
7 Make your team better than you
11 Offload as much as you can – or dare
15 Be very, very good at finding the right people
18 Give credit to the team when it deserves it
19 Get the best resources for your team
21 Keep track of everything you do and say
24 Inspire loyalty and team spirit
25 Have and show trust in your staff
26 Respect individual differences
27 Listen to ideas from others
28 Adapt your style to each team member
29 Let them think they know more than you (even if they don’t)
30 Don’t always have to have the last word
31 Understand the roles of others
32 Ensure people know exactly what is expected of them
34 Use positive reinforcement motivation
35 Don’t try justifying stupid systems
37 Train them to bring you solutions, not problems
42 Know what you are supposed to be doing
43 Know what you are actually doing
47 Set realistic targets for yourself – no, really realistic
48 Have a game plan, but keep it secret
49 Get rid of superfluous rules
51 Be ready to unlearn – what works, changes
53 Cultivate those in the know
54 Know when to kick the door shut
55 Fill your time productively and profitably
57 Capitalize on chance – be lucky, but never admit it
58 Recognize when you’re stressed
60 Be prepared for the pain and pleasure
65 Be decisive, even if it means being wrong sometimes
66 Adopt minimalism as a management style
68 Have principles and stick to them
72 Be flexible and ready to move on
73 Remember the object of the exercise
74 Remember that none of us has to be here
76 Keep learning – especially from the opposition
78 Plan for the worst, but hope for the best
79 Let the company see you are on its side
82 Accept that some things bosses tell you to do will be wrong
83 Accept that bosses are as scared as you are at times
84 Avoid straitjacket thinking
85 Act and talk as if one of them
87 Show you understand the viewpoint of underlings and overlings
89 Don’t back down – be prepared to stand your ground
91 Don’t slag off other managers
94 Be above interdepartmental warfare
95 Show that you’ll fight to the death for your team
96 Aim for respect rather than being liked
97 Do one or two things well and avoid the rest
98 Seek feedback on your performance
99 Maintain good relationships and friendships
100 Build respect – both ways – between you and your customers
101 Go the extra mile for your customers
102 Be aware of your responsibilities
103 Be straight at all times and speak the truth
104 Don’t cut corners – you’ll get found out
105 Find the right sounding board
106 Be in command and take charge
107 Be a diplomat for the company
13.58.39.23