Index

A-list and B-list talent

Aardman Animation , 2^nd, 3^rd

Accenture

accidental managers

action

barriers to creativity

CLEAR change model

collaboration

creative tensions

culture

electric conversations

leadership

management

purpose

talent management

values

Adams, Douglas

advertising , 2^nd, 3^rd

after action reviews

aha! moments , 2^nd, 3^rd, 4^th, 5^th

algorithmic work

Allen, Woody , 2^nd

Amabile, Teresa , 2^nd, 3^rd

Amazon , 2^nd, 3^rd

Apache

Apple , 2^nd, 3^rd, 4^th, 5^th, 6^th

applied creativity

appraisals , 2^nd

Archimedes

Armstrong, Neil

Arnold, Rose

Asda

AT&T Labs

Atlassian

Attenborough, Richard

attitude , 2^nd

collaborative , 2^nd

creative , 2^nd, 3^rd, 4^th, 5^th

authenticity , 2^nd

awards , 2^nd, 3^rd, 4^th

 

BAE Systems plc

Baker, Deborah

balance , 2^nd, 3^rd

Barclays

Barker, Marie-Claire

barriers to creativity

lack of serendipity

lack of talent

‘not invented here’ syndrome

silos

size

supreme leaders

Bartle Bogle Hegarty (BBH) , 2^nd, 3^rd, 4^th, 5^th, 6^th

BBC , 2^nd, 3^rd

beanbag fallacy

The Beatles , 2^nd

Beethoven, Ludwig Van , 2^nd

behaviour

beliefs , 2^nd

Bertelsmann

Bezos, Jeff

Bhattacharya, Joydeep

‘big balls’

Big Brother

Bilton, Chris

BMG

BMW

The Body Shop

‘bootlegging time’ , 2^nd, 3^rd

Boston Philharmonic Orchestra

box-ticking culture

‘bozo explosion’

brain hemispheres

brainstorming , 2^nd

Branson, Sir Richard , 2^nd, 3^rd, 4^th, 5^th

bravery/courage , 2^nd, 3^rd, 4^th, 5^th, 6^th

Brecht, Bart

briefs , 2^nd

Brin, Sergey , 2^nd, 3^rd

Broadbent, Tim

Brolin, Josh

Brontë, Charlotte

Brown, Tim

bureaucracy , 2^nd, 3^rd

business personality , 2^nd

business wisdom , 2^nd

 

Carlucci, Alessandro

Carr, Suzie

carrots and sticks , 2^nd, 3^rd

‘casual conversations’

Catliff, Nick , 2^nd, 3^rd, 4^th

Catmull, Ed

Caves, Richard , 2^nd

Cellucotton

CERN see European Centre for Nuclear Research

challenge , 2^nd, 3^rd, 4^th

change , 2^nd, 3^rd

Channel 2^nd

charisma

‘chemistry meetings’

Chin, Philip and Joanna

Christenson, Clayton

Cirque du Soleil

City of London

Clarke, Philip

CLEAR change model

barriers to creativity

collaboration

creative tensions

culture

electric conversations

leadership

management

purpose

talent management

values

Cleese, John

climate see culture

coaching , 2^nd, 3^rd

collaboration , 2^nd, 3^rd, 4^th

collaborative attitude , 2^nd

collegial work environment

company growth

with customers

electric conversations

physical environment , 2^nd

Pixar

shared knowledge

silo destruction

size of business

talent cocktails

what it isn’t

collective rewards

collegial work environment

Collins, Jim

command and control , 2^nd

commitment, insufficient

communication

barriers to creativity

‘casual conversations’

CLEAR change model

collaboration

creative process

creative tensions

culture

electric conversations

leaders , 2^nd

Netflix

organisational structure

Pixar

purpose

talent management

values

communities of interest

competition

competitive advantage , 2^nd, 3^rd

competitors, learning from

Comvert

conferences

conflict , 2^nd, 3^rd, 4^th

consensus , 2^nd, 3^rd

context versus control , 2^nd, 3^rd

Continuum

control

context versus , 2^nd, 3^rd

crisis of

convergent thinking , 2^nd

Cook, Scott

cooperation

see also collaboration

core competencies , 2^nd, 3^rd

Corning

corporate frisbees

Cosgrove, Stuart

courage/bravery , 2^nd, 3^rd, 4^th, 5^th, 6^th

creative business virtuous circle , 2^nd

creative industries 2^nd, 3^rd, 4^th

creativity , 2^nd, 3^rd, 4^th, 5^th

barriers to

breaking the rules

creative attitude , 2^nd, 3^rd, 4^th, 5^th

creative process , 2^nd, 3^rd, 4^th, 5^th

creative tensions , 2^nd

culture , 2^nd, 3^rd

employee engagement

hiring the right people

ideas

Langland

leaders , 2^nd

management , 2^nd, 3^rd

motivation for

myths about

Ogilvy & Mather

pure and applied

rewards

Saatchi & Saatchi

Sky , 2^nd

tight briefs

Crick, Francis , 2^nd

crises , 2^nd

Cruijff, Johan

Cruise, Tom

Csikszentmihalyi, Mihaly

culture , 2^nd, 3^rd, 4^th, 5^th, 6^th

behaviour

changing your , 2^nd

collegial work environment

creative business wisdom

definition of creative climate

differentiation

electric conversations

importance of

leadership , 2^nd

Sky , 2^nd

thinking model

‘culture of helping’

curiosity ,, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

customers , 2^nd, 3^rd, 4^th, 5^th, 6^th

Cyrus the Great

 

Darran, Liz , 2^nd, 3^rd

Darroch, Jeremy , 2^nd

Darwin, Charles

David, Larry

day dreaming

De Bono, Edward

deadlines , 2^nd

deceit

decision making , 2^nd, 3^rd, 4^th, 5^th

department of surprises

derivative work

Dickens, Charles

differentiation , 2^nd, 3^rd

Digitas

dilettantes

Disney , 2^nd, 3^rd, 4^th, 5^th, 6^th

distractions , 2^nd, 3^rd, 4^th, 5^th

divergent thinking , 2^nd, 3^rd, 4^th

diversity , 2^nd, 3^rd, 4^th, 5^th

DNA, discovery of , 2^nd

doodles

Dorrell, Phil

Dtac

Dyke, Greg

Dyson, James

eBay , 2^nd

economies of scale

Eden Project , 2^nd

effectiveness

ego

Einstein, Albert , 2^nd, 3^rd, 4^th, 5^th, 6^th

electric conversations , 2^nd, 3^rd, 4^th, 5^th

barriers to creativity

brainstorming

CERN

‘chemistry meetings’

collaboration , 2^nd, 3^rd

conflict , 2^nd

with customers

employee engagement

leadership

non-hierarchical organisations

tacit knowledge

values

electric labs

electric management , 2^nd, 3^rd, 4^th

Electronic Arts (EA) , 2^nd

Eli Lilly

employees see people

empowerment , 2^nd, 3^rd, 4^th, 5^th, 6^th

energy

barriers to creativity

CLEAR change model

collaboration

creative tensions

culture

electric conversations , 2^nd

leadership

management

purpose , 2^nd

talent management

values

engagement , 2^nd

Enron , 2^nd

European Centre for Nuclear Research (CERN)

excellence

expenses

experts , 2^nd

explicit knowledge , 2^nd

extrinsic motivation , 2^nd, 3^rd

 

face to face training

Facebook , 2^nd

failure , 2^nd, 3^rd

fairness

feedback , 2^nd, 3^rd, 4^th, 5^th

brainstorming

from customers

self-awareness , 2^nd

film production

financial crisis

Fisher-Price

flexibility

flow , 2^nd

focus , 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

Ford, Henry , 2^nd

four Ts , 2^nd

fraud

freedom , 2^nd, 3^rd, 4^th, 5^th

Fresh & Easy

Fry, Art

fun , 2^nd, 3^rd, 4^th, 5^th, 6^th

see also play

Gandhi, Mahatma

Gardner, David

Gates, Bill , 2^nd

genius , 2^nd, 3^rd

Gerstner, Lou

Gill, Nick

Gladwell, Malcolm

Goffee, Rob

Goldman, William

Goodnight, Jim

Google , 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

GORE-TEX

Gorilla Glass

Gratton, Lynda , 2^nd, 3^rd, 4^th

Groening, Matt

group think

growth , 2^nd

Gruner + Jahr

 

hard work , 2^nd

Hastings, Reed , 2^nd

Hay Group

Hegarty, Sir John , 2^nd, 3^rd, 4^th, 5^th, 6^th

helping, culture of

Hemingway, Ernest

Herlihy, John

Hewlett Packard

hierarchy 2^nd, 3^rd, 4^th, 5^th

hiring the right people , 2^nd, 3^rd

honesty , 2^nd, 3^rd, 4^th, 5^th, 6^th

hotspots 2^nd, 3^rd

House, Chuck

Hsieh, Tony

human nature

human resources see people

humility , 2^nd, 3^rd

Hunt, James

Hytner, Richard , 2^nd, 3^rd

 

IBM , 2^nd

ideas , 2^nd, 3^rd, 4^th, 5^th, 6^th

bolts of lightning metaphor

brainstorming , 2^nd

business wisdom

collaboration , 2^nd, 3^rd

creative process , 2^nd, 3^rd

electric conversations , 2^nd, 3^rd

employee engagement

focus on

humility

IBM

‘ideas space’

open innovation

perfectionism

‘plussing’

identity, creative

IDEO , 2^nd

IKEA

‘imagineers’

incubation , 2^nd

informality

InnoCentive

innovation ,, 2^nd, 3^rd, 4^th, 5^th, 6^th

creative process

culture

customers as source of

employee engagement

failure to innovate

IBM

multiple contributions to

Netflix

open

Sky

3M

see also new product development

inspiration , 2^nd, 3^rd, 4^th, 5^th

intellectual property

see also patents

intelligence

International Olympic Committee

interviews

intrinsic motivation , 2^nd, 3^rd, 4^th, 5^th

Intuit

intuition , 2^nd

investment banks

iPad

iPhone , 2^nd, 3^rd, 4^th

IQ

Isaacson, Walter

Isherwood, Bob

Ive, Jonathan , 2^nd, 3^rd

 

Jefferson, Thomas

job design , 2^nd

Jobs, Steve , 2^nd, 3^rd, 4^th, 5^th, 6^th

Johnny Walker

Johnson & Johnson

Jones, Gareth

JWT

 

Kapoor, Rakesh

Keeper Test

Kennedy, John F. , 2^nd

‘Kid in a sweetshop’ syndrome

Kierkegaard, Søren

Kimberly-Clark

Kindle

King, Martin Luther , 2^nd

Kingsley, Ben

Kipling, Rudyard

Kitcatt Nohr Digitas , 2^nd, 3^rd

Kitcatt, Paul , 2^nd

Kleenex

knowledge brokers

knowledge, shared , 2^nd, 3^rd, 4^th

Land, Edwin

Langland

Lao Tse

Large Hadron Collider (LHC)

Larsen, Ralph S.

Lasseter, John , 2^nd, 3^rd, 4^th, 5^th

‘lead users’

leadership , 2^nd

collaboration

creative choices

creative tensions , 2^nd, 3^rd

crisis of

‘culture of helping’

failure

listening

perfectionism

purpose

saying thank you

self-awareness

supreme leaders

see also management

Leahy, Sir Terry

learning

barriers to creativity

CLEAR change model

collaboration

from competitors

creative tensions

culture

electric conversations

leadership

management

purpose

talent management

through failure

24/7 learning , 2^nd, 3^rd

values

Lego , 2^nd

Lehrer, Jonah , 2^nd

Lennon, John , 2^nd

Leonardo da Vinci

Levi’s

life events

lightning , 2^nd, 3^rd

Linden Lab

Lion TV , 2^nd

listening , 2^nd

logic , 2^nd

‘lone genius myth’ , 2^nd, 3^rd

‘lone inventor myth’

Lovell, James

‘low self-monitors’

loyalty , 2^nd, 3^rd

LVMH

 

Machiavelli, Niccolo

Macintosh , 2^nd

Major Players

Malcolm X

management , 2^nd

accidental managers

breaking the rules

challenges of managing creativity

creative process

‘culture of helping’

ideas

middle management crisis

old style

organisational structure

scientific , 2^nd, 3^rd

see also leadership

Manchester United

Mandela, Nelson

Mantel, Hilary

Marx, Groucho

Mattel

Mayer, Marissa

maze metaphor

McCartney, Paul , 2^nd

McCord, Patty , 2^nd

McCormack, Mark

meetings , 2^nd, 3^rd

BBC

‘chemistry meetings’

physical environment , 2^nd

Meng, Tham Khai , 2^nd

mentoring , 2^nd

‘mere exposure effect’

Michelangelo , 2^nd

Microsoft , 2^nd

middle management crisis

Minnesota Mining and Manufacturing Company

money , 2^nd

motivation , 2^nd, 3^rd, 4^th, 5^th, 6^th

Motorola

Muggeridge, Malcolm

Murdoch, James

Murdoch, Rupert

Murphy, Stuart , 2^nd, 3^rd, 4^th, 5^th

musicals

mystery, creativity as , 2^nd

myths

 

NASA

Natura Cosméticos

Nespresso

Nestlé

Netflix , 2^nd, 3^rd, 4^th, 5^th, 6^th

networking , 2^nd, 3^rd, 4^th

new product development , 2^nd, 3^rd, 4^th, 5^th, 6^th

see also innovation

Nietzsche, Friedrich

Nike

Nine Sigma

Nokia

Nordberg, Markus

‘not invented here’ syndrome

Novartis

novelty

Nyquist, Harry

 

objectives , 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th

offices , 2^nd, 3^rd

see also physical environment

Ogilvy & Mather , 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th

Ogilvy, David , 2^nd, 3^rd, 4^th

Olins, Wally , 2^nd

Omnicom

‘one-best-way’ approach , 2^nd

open innovation

open-plan offices , 2^nd, 3^rd

Orange

organisational culture see culture

organisational structure , 2^nd, 3^rd, 4^th

Osborn, Alex

 

Packard, David

Page, Larry

Pallotta TeamWork

Palmisano, Sam

Park, Nick

passion ,, 2^nd, 3^rd, 4^th, 5^th, 6^th

employee engagement

freedom to experiment , 2^nd, 3^rd

Netflix

patents , 2^nd, 3^rd

Pedote, Roberto

peer-to-peer working

Penguin Random House , 2^nd, 3^rd, 4^th

people , 2^nd, 3^rd

A-list and B-list talent

‘bozo explosion’

capabilities and interests

collaborative attitude

creative process

diversity , 2^nd, 3^rd, 4^th, 5^th

electric conversations

engagement , 2^nd

freedom , 2^nd, 3^rd, 4^th

hard to manage

hiring the right , 2^nd, 3^rd

lack of talent

lending a hand , 2^nd

listening to

motivation , 2^nd, 3^rd, 4^th, 5^th, 6^th

Netflix

Ogilvy & Mather

performance measurement

purpose , 2^nd

relationship with organisation

retention , 2^nd, 3^rd, 4^th

SAS

scientific management

talent cocktails , 2^nd

time off

24/7 learning

values matched with , 2^nd

see also teams

perfectionism , 2^nd

performance measurement , 2^nd, 3^rd

perks

‘Peter Principle’

Peters, Tom

philosophy , 2^nd

physical environment , 2^nd, 3^rd, 4^th, 5^th, 6^th

Picasso, Pablo , 2^nd

Pink, Daniel H. , 2^nd

Pixar Animation , 2^nd, 3^rd, 4^th, 5^th

platitudes

Plato

play , 2^nd, 3^rd, 4^th, 5^th

playfulness ,, 2^nd, 3^rd

politeness , 2^nd, 3^rd

Porter, Michael

Post-It Note

Pret A Manger

problem solving

Procter & Gamble (P&G) , 2^nd, 3^rd

profit , 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

project management

psychometric assessments , 2^nd

Publicis

pure creativity

purpose , 2^nd, 3^rd

CERN

making the world a better place

shareholder value

stakeholder value

thinking model

from top to bottom , 2^nd

zig-zag concept

 

Q factor

quality

questions , 2^nd, 3^rd

 

Rebuck, Dame Gail , 2^nd, 3^rd, 4^th

Reckitt Benckiser

recruitment , 2^nd, 3^rd, 4^th

Red

relationships , 2^nd, 3^rd, 4^th

remuneration , 2^nd, 3^rd

see also rewards

reputation

research and development

respect

response

barriers to creativity

CLEAR change model

collaboration

creative tensions

culture

electric conversations

management

purpose

talent management

values

retention , 2^nd, 3^rd, 4^th

reviews

rewards , 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

risks , 2^nd

Roberts, Kevin , 2^nd

Robinson, Sir Ken , 2^nd

Roddick, Anita

Rodriguez, Diego

Romer, Paul

Ronaldo, Cristiano

Rowling, J.K.

Royal Dutch/Shell

RTL Group

rules , 2^nd, 3^rd

barriers to creativity

breaking the , 2^nd, 3^rd

rule creep , 2^nd

unwritten

 

Saatchi & Saatchi , 2^nd, 3^rd, 4^th, 5^th

Saint-Exupery, Antoine de

SAS , 2^nd

Sawyer, Keith

say-do gap

scientific management , 2^nd, 3^rd

Second Life

‘secret brain’

self-awareness , 2^nd

self-development , 2^nd

self-similarity principle

Selgas Cano

Semco

Semler, Ricardo

Senge, Peter

senior executives

serendipity

Shakespeare, William

shared knowledge , 2^nd, 3^rd, 4^th

shareholder value , 2^nd

Shaw, Jeremy , 2^nd

Shell

Silicon Valley

silos , 2^nd, 3^rd

Silver, Spencer

The Simpsons

size of company

skill , 2^nd

Sky , 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th

Sony

Sorrell, Sir Martin

Sorvino, Mira

Southwest Airlines

Spielberg, Steven

sports teams , 2^nd

Sproxton, David , 2^nd

stakeholder value , 2^nd, 3^rd

stories , 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

strategy , 2^nd, 3^rd, 4^th, 5^th

support , 2^nd

surprises, department of

Sutton, Robert , 2^nd

Swiffer Duster

Swindon Borough Council

 

tacit knowledge , 2^nd

talent see people

talent cocktails , 2^nd

Tammaro, Robert

Tate Modern

Taylor, Frederick Winslow , 2^nd

teams , 2^nd, 3^rd, 4^th

brainstorming

CERN

competition

creative attitude

creative process

diversity , 2^nd, 3^rd

electric conversations

four Ts , 2^nd

group think

relationships

see also people

technology

Tesco , 2^nd

thank you, saying

thinking model

3M , 2^nd, 3^rd

time , 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th

Torr, Gordon , 2^nd, 3^rd

Toy Story , 2^nd, 3^rd

training

trust , 2^nd, 3^rd, 4^th, 5^th

Twain, Mark

 

the unconscious , 2^nd, 3^rd, 4^th

unique value proposition , 2^nd, 3^rd

Uzzi, Brian

 

values , 2^nd, 3^rd

business personality , 2^nd

changing

core

creative tensions

differentiation , 2^nd

employee engagement

guidelines

hidden , 2^nd

meaningless

profit and

Sky

strategy and , 2^nd

thinking model

Van Gogh, Vincent

Vardi, Yossi

Velcro

Virgin , 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

virtues

virtuous circle, creative , 2^nd

vision , 2^nd, 3^rd

 

Wal-Mart

Wales, Jimmy

Watson, James , 2^nd

Watson, Thomas

weak ties , 2^nd

Weisberg, Robert

Welch, Jack

Wikipedia , 2^nd

win-win situations

wisdom, business , 2^nd

W.L. Gore & Associates

Wordsworth, William

work environment , 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

Worldcom

Wozniak, Steve

WPP

 

Yahoo!

yellow cards

Yin and Yang , 2^nd, 3^rd

Young, Miles , 2^nd, 3^rd

young people , 2^nd, 3^rd, 4^th

YouTube

 

Zajonc, Robert

Zander, Ben

Zappos , 2^nd

zig-zag concept