ABOUT THE AUTHORS

Dr. Jeffrey K. Liker is Professor of Industrial and Operations Engineering at the University of Michigan and President of Liker Lean Advisors. He is author of the international bestseller The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer, and has coauthored eight other books about Toyota including The Toyota Way to Lean Leadership. His articles and books have won 12 Shingo Prizes for Research Excellence. In 2012 he was inducted into the Association of Manufacturing Excellence Hall of Fame, and in 2016 he was inducted into the Shingo Academy. Liker lives in Ann Arbor, Michigan, with his wife and children.

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Karyn Ross is a lean consultant and executive coach focused on creating sustainable business culture change in service organizations. She has worked with companies such as Paychex, PrimePay, Zurich Insurance, and National Taxi Limo to help them develop a culture of problem solving and improved business practices. A regular contributor to the Lean Leadership Ways Industry Week Blog, she has also written for The Lean Management Journal and Industrial Engineer magazine. Ross resides in Naperville, Illinois.

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