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by Yatresh K Agarwal, Vasfi Gucer, Tomasz Sekman, Soumyadeep Paul, Sandy Cash, Sabr
Tivoli Integration Scenarios
Front cover
Figures
Tables
Examples
Notices
Trademarks
Preface
The team who wrote this book
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Summary of changes
January 2011, Second Edition
Part 1 Introduction
Chapter 1. Integration overview
1.1 Integration overview
1.2 Aspects of integration
1.3 Product coverage
Part 2 Green IT and Energy Management integration scenarios
Chapter 3. Collect, visualize, report on energy and thermal metrics for IT, facilities, property, enterprise assets
3.1 Terminology
3.2 Scenario overview
3.3 Products involved
3.3.1 IBM Systems Director Active Energy Manager
3.3.2 IBM Tivoli Monitoring for Energy Management
3.4 Benefits
3.5 Architectural diagram of integration
3.6 Implementation steps
3.6.1 Installing and configuring the Tivoli Monitoring for Energy Management Active Energy Manager (AEM) agent
3.6.2 Installing and configuring Tivoli Monitoring for Energy Management Reporting and Optimization
3.6.3 Configuring Tivoli Usage and Accounting Manager for collecting Active Energy Manager information
3.7 Scenario walk-through
3.7.1 Data Center environment
3.7.2 Visualizing and reporting energy and thermal metrics
3.7.3 Visualizing and reporting energy and thermal metrics using Tivoli Monitoring for Energy Management Reporting and Optimization
3.7.4 Visualizing Tivoli Usage and Accounting Manager reports based on IBM Tivoli Monitoring for Energy Management
3.8 Summary
Chapter 4. Managing business service with energy and environment
4.1 Scenario overview
4.2 Products involved
4.3 Benefits
4.4 Architectural diagram of integration
4.5 Implementation steps
4.5.1 Prerequisites
4.5.2 Discovering IBM Tivoli Energy Management devices in Tivoli Applications Dependency Discovery Manager and creating IdML book
4.5.3 Configuring Energy Dashboard at Tivoli Business Manager
4.5.4 Importing discovered resources into Tivoli Business Service Manager
4.5.5 Integrating Tivoli Usage and Accounting Manager BIRT Reports into Tivoli Common Reporting engine of Tivoli Business Manager
4.6 Scenario walk-through
4.6.1 Visualizing aggregated power and thermal metrics, and launching to reports
4.6.2 Viewing energy metrics and health status of resources
4.6.3 Launching to additional managed resource information
4.6.4 Launching to Tivoli Usage and Accounting Manager reports from Tivoli Common Reporting
4.7 Summary
Chapter 5. Green IT scenario for Asset Management
5.1 Scenario overview
5.2 Products involved
5.3 Benefits
5.4 High-level implementation steps
5.5 Implementing Tivoli Monitoring for Energy Management into Maximo Asset Management for Energy Optimization
5.5.1 Configuring IBM Tivoli Integration Composer for data connection
5.5.2 Configuring the mapping in Tivoli Monitoring for Energy
5.5.3 Configuring Tivoli Maximo Asset Management for Energy Optimization
5.5.4 Loading meter information from Tivoli Monitoring for Energy Management into Maximo Asset Management for Energy Optimization
5.5.5 Loading temperature metrics data from Tivoli Monitoring for Energy Management into Maximo Asset Management for Energy Optimization
5.5.6 Configuring data centers
5.5.7 Using data center graphical views
5.6 Architectural diagram of integration
5.7 Scenario walk-through
5.7.1 New assets from strategy to ready
5.7.2 Event Management based on Energy Management
5.8 Summary
Chapter 6. Tivoli integration scenario for Virtual Infrastructure
6.1 Scenario overview
6.2 Products involved
6.3 Benefits
6.4 Integration architecture
6.5 Implementation steps
6.5.1 IBM Tivoli Monitoring for Virtual Servers
6.5.2 IBM Tivoli Monitoring security integration
6.5.3 Tivoli Netcool/OMNIbus
6.6 Scenario walk-through
6.6.1 Creating a service in TADDM that contains a Virtual Center application
6.6.2 Checking for existence of service in Tivoli Business Service Manager
6.6.3 Showing launch to IBM Tivoli Monitoring and Tivoli Application Dependency Discovery Manager (preconfigured functionality)
6.6.4 Creating new virtual machine on the Virtual Center
6.6.5 Auto-discovering the virtual machine by using TADDM rediscovery
6.6.6 Accepting (adding) virtual machine to existing Virtual Center Application
6.6.7 Verifying that virtual machine connects to IBM Tivoli Monitoring server
6.6.8 Verifying this virtual machine appears in Tivoli Business Service Manager
6.7 Summary
Chapter 7. Operational drill down
7.1 Scenario overview
7.2 Products involved
7.3 Benefits
7.4 Scenario setup
7.4.1 Installing products into a single Tivoli Integrated Portal environment
7.4.2 Creating a custom dashboard view for network management
7.4.3 Integrating products to receive transactions data
7.4.4 Creating a custom dashboard view for transaction management
7.5 Sample walk-through
7.5.1 Scenario for transaction management
7.5.2 Scenario for network management
7.6 Summary
Chapter 9. Tivoli reporting integration: IBM Tivoli Monitoring and IBM Tivoli Service Request Manager
9.1 Scenario overview
9.1.1 Locate and prepare data sources
9.1.2 Build the framework model
9.1.3 Build and publish the content
9.1.4 Other ways of creating reports
9.2 Products involved
9.3 Benefits
9.4 Creating a framework model
9.4.1 Creating a Database View
9.4.2 Creating a Consolidation View
9.4.3 Integrating Tivoli Service Request Manager
9.4.4 Publishing the framework model package
9.5 Creating reports
9.5.1 Server Statistics Chart report
9.5.2 Server Incident List report
9.5.3 Top Servers with Incident List report
9.6 Summary
Chapter 11. WebGUI launch to IBM Tivoli Monitoring
11.1 Scenario description
11.2 Products involved
11.3 Benefits
11.4 Architectural diagram of the integration
11.5 Implementation steps
11.5.1 Product installations
11.5.2 Event integration
11.5.3 Event flow check
11.5.4 Implementing launch-in-context integration between user consoles
11.5.5 Single sign-on option for the products
11.6 Scenario walk-through
11.7 Summary
Part 4 Cloud computing and Provisioning integration scenarios
Chapter 12. Tivoli Service Automation Manager and Cloud Computing
12.1 Cloud Computing overview
12.2 Products involved
12.3 Benefits
12.4 Scenario overview
12.5 Creating the service definition
12.5.1 Using the Tivoli Service Automation Manager REST interface
12.5.2 Understanding the request creation object
12.5.3 Obtaining the resource pool name
12.5.4 Obtaining the images list
12.5.5 Creating a new catalog request
12.5.6 Updating the request with the required information
12.6 Monitoring the business service
12.6.1 Selecting monitoring agents
12.6.2 Configuring Internet Service Monitoring
12.6.3 Configuring Transaction Tracking
12.7 Triggering automated service delivery
12.7.1 Detecting a service event
12.7.2 Triggering the service instance request
12.8 Summary
Chapter 13. Automated Storage Provisioning
13.1 Scenario overview
13.2 Products involved
13.3 Benefits
13.3.1 Benefits of Automated Provisioning
13.3.2 Benefits of Storage Management
13.3.3 Benefits of an integrated end-to-end strategy
13.4 Integration configuration steps
13.4.1 Useful resources
13.4.2 Integration prerequisites and roles
13.4.3 Configuring Tivoli Storage Productivity Center
13.4.4 Configuring Tivoli Provisioning Manager security
13.4.5 Defining the server in Tivoli Provisioning Manager
13.5 Scenario walk-through
13.5.1 Solution architecture
13.5.2 Environment prior to end-to-end provisioning workflow
13.5.3 Triggering the end-to-end provisioning workflow
13.5.4 Viewing the environment after the workflow has completed
13.6 Summary
Chapter 14. Tivoli Provisioning Manager discovery of TADDM discovered CIs
14.1 Scenario description
14.2 Products involved
14.3 Benefits
14.4 Implementation steps
14.5 Summary
Chapter 15. Tivoli Provisioning Manager and Tivoli Identity Manager integration
15.1 Scenario introduction
15.2 Benefits
15.3 Products involved
15.4 Architecture of the scenario
15.5 Implementation of the scenario
15.5.1 Tivoli Provisioning Manager automation package
15.5.2 Tivoli Identity Manager solution
15.5.3 Installing and configuring the Tivoli Identity Manager solution
15.5.4 Considerations
15.6 Scenario walk-through
15.7 Summary
Part 5 IBM Service Management integration scenarios
Chapter 16. Taking automatic actions based on predefined policies
16.1 Scenario overview
16.2 Products involved
16.3 Benefits
16.4 Architectural diagram of the integration
16.5 Implementation steps
16.5.1 Probe for Tivoli EIF
16.5.2 Tivoli Event Synchronization
16.5.3 Event forwarding to Tivoli Netcool/OMNIbus
16.5.4 Creating the mapping table and populating the data in CCMDB
16.5.5 Tivoli Netcool/OMNIbus additional fields
16.5.6 Configuring Tivoli Service Request Manager to initialize application server
16.5.7 Tivoli Netcool/OMNIbus Gateway for Tivoli Service Request Manager
16.5.8 Tivoli Netcool/OMNIbus Process Agent control
16.5.9 The Tivoli Netcool/Impact project
16.5.10 Tivoli Netcool/Impact Enrichment Policy for Incident Ticket
16.5.11 CCMDB Web Services
16.5.12 Tivoli Netcool/Impact Web Services DSA Policy for RFC
16.5.13 Tivoli Netcool/Impact policy for Tivoli Provisioning Manager workflow
16.5.14 Tivoli Netcool/Impact event mapping
16.5.15 Edit Netcool/OMNIbus event list view
16.6 Scenario walk-through
16.7 Summary
Chapter 17. Asset and CI integration
17.1 Differences between assets and CIs
17.2 Scenario overview and products involved
17.3 Benefits
17.3.1 The challenge of controlling assets and CIs
17.3.2 Integration advantages
17.4 Case study: Fictional IBM RedBooks Company A
17.4.1 Linking assets to CIs using GUID
17.4.2 Importing CIs to the CCMDB using Tivoli Integration Composer
17.4.3 Activating the CI types
17.4.4 Setting up the actual CI adapter
17.4.5 Verifying that the data has been imported into CCMDB
17.5 Adding a Configuration Item field in the Asset application
17.6 Using a link rule to link assets to CIs
17.6.1 Specifying top-level classes for CIs and for IT assets
17.6.2 Specifying reconciliation properties
17.6.3 Configuring the reconciliation for linking CIs to assets with a link rule
17.6.4 Specifying the CI to reconciliation link relationship
17.6.5 Creating the action for the escalation for CI-to-asset link
17.6.6 Configuring the escalation to link CIs with IT assets
17.7 Summary
Chapter 18. Rational Asset Manager and Tivoli Change and Configuration Management Database integration
18.1 Rational Asset Manager
18.2 Definitive Media Library
18.3 Scenario overview
18.4 Products involved
18.5 Benefits
18.6 Implementation
18.6.1 Downloading and installing the integration module
18.6.2 Creating a discovery library adapter (DLA) to import in the TADDM
18.6.3 Loading the DLA output file into the TADDM
18.6.4 Mapping actual CIs from TADDM to CCMDB
18.6.5 Activating the CI types
18.6.6 Setting up the actual CI adapter
18.6.7 Verifying that the data has been imported into CCMDB
18.6.8 Creating and configuring the integration module in the CCMDB
18.6.9 Creating the Definitive Media Library (DML)
18.6.10 Synchronizing the asset from CCMDB with Rational Asset Manager
18.7 Summary
Chapter 19. User and password management with Tivoli Identity Manager and Tivoli Service Request Manager
19.1 Scenario overview
19.2 Products involved
19.3 Benefits
19.3.1 Manage Tivoli Service Request Manager users
19.3.2 Create Tivoli Service Request Manager service requests
19.4 Installation roadmap
19.4.1 Installing the integration package
19.4.2 Configuring the Tivoli Service Request Manager server
19.5 Password change scenario
19.6 User management scenario
19.7 Summary
Chapter 20. Employee onboarding
20.1 Scenario overview
20.2 Products involved
20.3 Benefits
20.3.1 Paperless activities
20.3.2 Speed up productivity
20.3.3 Pattern for new hires
20.3.4 Increased sense of competence
20.3.5 Integrated platform
20.4 Roles
20.5 Architectural diagram of integration
20.6 Implementation steps
20.6.1 Human Resource (HR) Manager
20.6.2 People Manager
20.6.3 Service Desk Analyst
20.6.4 IT Asset Manager
20.6.5 Additional integration: Enterprise Asset Manager
20.6.6 Additional integration: Security Manager
20.6.7 Additional integration: Self-service
20.6.8 Additional integration: HR informed that employee onboarding is complete
20.7 Scenario walk-through
20.8 Summary
Chapter 21. TADDM L2 discovery using IBM Tivoli Monitoring agents
21.1 Scenario description
21.2 Products involved
21.3 Architecture
21.4 Benefits
21.5 Implementation steps
21.6 Scenario walk-through
21.6.1 Deploy the TADDM discovery bundle using Tivoli Enterprise Portal
21.6.2 View TADDM L2 Discovery data
21.7 Summary
Chapter 22. Managing business services in an integrated environment
22.1 Definitions
22.1.1 What is a service
22.1.2 The service hierarchy
22.2 Scenario overview and products involved
22.3 Benefits
22.4 The Common Data Model
22.5 Integration and data transfer methods
22.6 Configuring the environment for integration
22.6.1 Exporting CIs from TADDM to CCMDB
22.6.2 Exporting the service definition from TADDM
22.6.3 Launch-in-context integration
22.7 Additional integration: Integrating Tivoli System Automation Application Manager with Tivoli Business Service Manager
22.8 Summary
Chapter 23. CCMDB V7.2.1: New launch-in-context technology
23.1 Scenario overview and benefits
23.2 Components of the new LIC technology
23.3 Naming and Reconciliation Service
23.4 Context Menu Services
23.5 Deployment and configuration of DIS/CMS
23.5.1 Deployment components
23.5.2 Options for creating the CMS and DIS tables
23.5.3 Deployment scenarios
23.6 CMS Registry Loader externals
23.6.1 Reasons to use CMS Registry Loader
23.6.2 Syntax
23.6.3 LIC using TADDM
23.7 Summary
Part 6 Client integration scenarios
Chapter 24. Tivoli Workload Scheduler: Architecture and concepts
24.1 Components
24.1.1 Engine
24.1.2 Database
24.1.3 The embedded WebSphere Application Server
24.1.4 Event Processor
24.1.5 Tivoli Dynamic Workload Console
24.1.6 Dynamic Workload Broker Component
24.2 Network communication
24.2.1 Engine initialization
24.2.2 Workstation interprocess communication
24.2.3 Job execution
24.2.4 Event driven workload automation
24.2.5 Dynamic scheduling
24.2.6 Store-and-forward
24.3 High availability
24.3.1 DB2: ACR and HADR
24.3.2 Fault tolerance
24.3.3 Switch Fault Tolerance
24.3.4 Switch Manager
24.3.5 Switch Event Processor
24.4 Virtualization
24.4.1 The $MASTER keyword and unixlocl method
24.4.2 The mm resolve master
24.4.3 FINAL stream
Chapter 25. Tivoli System Automation for Multiplatforms: Concepts
25.1 Overview
25.2 Resources
25.2.1 Persistent resource attributes
25.2.2 Dynamic resource attributes
25.3 Resource managers
25.4 Resource groups
25.4.1 Persistent resource group attributes
25.4.2 Dynamic resource group attributes
25.4.3 Managed resources
25.5 Managed relations
25.5.1 Start and stop dependencies
25.5.2 Location dependencies
25.6 Equivalencies
25.6.1 Example
25.6.2 Shadow resources and shadow equivalencies
25.7 Quorum
25.7.1 Tie breaker
25.7.2 Critical resource protection
25.8 Behavior patterns
25.8.1 MonitorCommand
25.8.2 StartCommand
25.8.3 StopCommand
Chapter 26. Implementing high availability for the Tivoli Workload Scheduler master domain manager
26.1 Overview of the setup
26.2 Benefits
26.3 Installing DB2
26.3.1 Creating DB2 instance owner and file systems
26.3.2 Installing and upgrading DB2
26.3.3 Creating DB2 instances
26.3.4 Enabling TCP/IP communication
26.4 Installing Tivoli Workload Scheduler
26.4.1 Creating Tivoli Workload Scheduler user and file systems
26.4.2 Installing the Master Domain Manager
26.4.3 Configuring HADR and ACR
26.4.4 Installing the Backup Master Domain Manager
26.5 Installing and configuring Tivoli System Automation for Multiplatforms
26.6 Integrating DB2 HADR and Tivoli System Automation for Multiplatforms
26.7 Integrating Tivoli Workload Scheduler and Tivoli System Automation for Multiplatforms for high availability
26.7.1 The embedded WebSphere Application Server
26.7.2 Engine
26.7.3 Event Processor
26.7.4 Tivoli Dynamic Workload Console
26.7.5 Dynamic Workload Broker Component
26.8 Testing the policies
26.8.1 Plan extension
26.8.2 Corrupt Symphony / message files
26.8.3 The embedded WebSphere Application Server crash situation
26.8.4 Node failure
Chapter 27. Implementing high availability for Tivoli Workload Scheduler dynamic workload
27.1 Overview
27.2 Setup
27.3 Benefits
27.4 Installing Tivoli Workload Scheduler
27.5 Installing and configuring Tivoli System Automation for Multiplatforms
27.6 Virtualizing dynamic workload
27.7 Testing the policies
Appendix A. Additional material
Locating the web material
Using the web material
Related publications
IBM Redbooks
Online resources
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Examples
Tables
2-1 Green IT and Energy Management scenarios covered in this book 9
2-2 Tivoli Integrated Portal scenarios covered in this book 9
2-3 Cloud Computing and Provisioning scenarios covered in this book 10
2-4 IBM Service Management scenarios covered in this book 10
2-5 Scenarios implemented by IBM clients covered in this book 11
3-1 Green IT terminology 20
4-1 Common data model classes to Tivoli Business Service Manager templates 83
8-1 Windows agent columns mapping on ComputerSystem table 218
8-2 Linux agent columns mapping on ComputerSystem table 219
8-3 UNIX agent columns mapping on ComputerSystem table 219
8-4 TADDM database columns mapping on ComputerSystem table 220
12-1 Object Parameters 335
12-2 information about the attributes 347
13-1 Workflow parameters 388
16-1 Overview of event mapping 416
16-2 Configuration Item list 428
16-3 Impact mapping 441
16-4 Actions 442
16-5 Data types 455
16-6 Creating the Links 456
16-7 Event mapping settings 472
16-8 Mapping of events 474
19-1 File and directory information. 598
20-1 Scenario walk-through 639
21-1 Supported operating systems 644
22-1 Tools and their usage in the context of managing services 663
22-2 Signature options configurations 693
22-3 Select Action configurations 693
23-1 Supported actions 709
23-2 Supported parameters 709
25-1 Dynamic resource attributes 747
25-2 OpState dynamic resource group attribute 749
25-3 OpState change App1: Offline 758
25-4 OpState change App1: Failed Offline 758
25-5 OpState change App2: Offline 759
25-6 OpState change App2: Failed Offline 759
27-1 Files and chapter where used 804
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