Preface

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Preface

This IBM® Redbooks® publication provides a broad view of how Tivoli® system management products work together in several common scenarios. You must achieve seamless integration for operations personnel to work with the solution. This integration is necessary to ensure that the product can be used easily by the users.

Product integration contains multiple dimensions, such as security, navigation, data and task integrations. Within the context of the scenarios in this book, you see examples of these integrations.

The scenarios implemented in this book are largely based on the input from the integration team, and several clients using IBM products. We based these scenarios on common real-life examples that IT operations often have to deal with. Of course, these scenarios are only a small subset of the possible integration scenarios that can be accomplished by the Tivoli products, but they were chosen to be representative of the integration possibilities using the Tivoli products.

We discuss these implementations and benefits that are realized by these integrations, and also provide sample scenarios of how these integrations work.

This book is a reference guide for IT architects and IT specialists working on integrating Tivoli products in real-life environments.

The team who wrote this book

This book was produced by a team of specialists from around the world working at the International Technical Support Organization (ITSO), Rochester Center.

	Andre Ricardo Cavalcanti de Araujo is a System Management Information Technology Architect working with Tivoli Management Product in Brazil. He has 13 years of experience in servers and systems support. Andre is an IBM Certified Advanced Deployment Professional. He holds a degree in Telecommunication Engineering and has an MBA in Network Computer Management. His areas of expertise include UNIX/Linux® support, Cisco networking, networking security, and infrastructure and networking management.
	Antonio Orlando Neto is an IT Specialist with IBM in Brazil, supporting Global accounts. He is an IBM Certified Deployment Professional - Tivoli Application Dependency and Discovery Manager V7.1, and ITIL® V2 Certified. He is experienced with several Tivoli tools such as IBM Tivoli Application Dependency Discovery Manager and IBM Tivoli Monitoring. He holds a degree in Social Science from University of Campinas (UNICAMP).
	Ayron Dal Pont is an IT Specialist with IBM in Brazil. He holds a degree in Computer Science from UFSC/SC and a Master Business in Information Technology degree from UniAnchieta/SP. He has over 10 years of experience in IT, of which five years are at IBM working with Tivoli products. His areas of expertise include performance management, event management, asset management, and development.
	Bill J Layne works for IBM Software Group, Tivoli Division, RTP Lab and currently provides L2 support for the Netcool® suite of products, with specific focus on Tivoli Business Service Manager and Tivoli Integrated Portal. He has a BS Software Engineering degree from Michigan State University. He has a broad range of development experience in the Tivoli and SWG product set and technologies including z/OS®, SNMP and Tivoli Integrated Portal./WebSphere®. IBM Certified Deployment Professional for Tivoli Business Service Manager and ITIL Certified.
	Bruno Caiado Paranhos Carneiro is a Service Management Consultant for IBM Software Group. During his career with IBM, he worked as a Process Architect for Global Technology Services, developing service-level management and IT governance projects for worldwide clients. He currently develops sales and implementation strategies for Service Management projects in the IBM Software Group.
	Bruno Nogueira Costa is a Staff Software Engineer for Test area in the Tivoli brand Software Group. In charge of Integrations Tests for the SRM product, he previously worked with products of Tivoli EAM Industry Solutions. He has a degree from UNESP/Fatec-SP in Data Processing and postgraduate degree in Software Engineering at UNICAMP. He has nine years of experience in IT industry, with more than six at IBM.
	Carlos Alexandre Salgado Penante is an IT Specialist with IBM in Brazil, working as a Tivoli Management Event Analyst. He is IBM Certified on Tivoli Enterprise Console® and has more than 10 years of experience working with many Tivoli products. He graduated in Electronic Engineering and Economics, and has a postgraduate degree in Economic Engineering.
	Carlos Felipe Franca da Fonseca is a Certified IT Specialist with IBM in Brazil. He graduated in Information Technology and has a postgraduate degree in Management of Information Systems, he has over 10 years experience in IT and holds 35 certifications, nine of them on IBM products and solutions. His areas of expertise include operating systems, database management systems, virtualization technologies, scripting techniques, IBM System x® and IBM Systems Director.
	Carolina Escribano Sanchez is a Tivoli Specialist working for IBM in Spain. She has extensive experience on Tivoli Business Service Manager, Tivoli CCMDB, Tivoli Monitoring, ITCAM, Tivoli Network Manager, Netcool/OMNIbus, Netcool/Impact, Netcool/Reporter and Netcool/Probes, and Netcool/Webtop products. Carolina has a degree in Chemical Engineering Biotechnology Speciality from the Universidad Complutense de Madrid.
	Datta S Khot is a Development Lead for Tivoli Provisioning Manager for Cloud team and works at IBM India Software Lab in Pune. Previously he has worked on Tivoli Service Automation Manager product and Virtual Storage Cloud offering development. He has over a decade of experience in Network Attached Storage, Virtualization, High Availability, Live Migration, Java™ Virtual Machine, compilers, networking, security, and identity management technologies. He has designed and developed scalable, reliable, and efficient software for multithreaded and distributed systems on Linux, Windows®, and Solaris platforms. He holds a Master of Technology degree in Computer Science and Engineering from IIT Bombay, India.
	David Kwock is a Service Management Solution Architect in the U.S. He has ten years of experience in the IT Service Management field. He has worked at IBM for three year. His areas of expertise include service management, service-oriented architecture, cloud computing and dynamic infrastructure. He has written extensively about IT Service Management and service-oriented architecture including an IBM Redpaper™ publication about Tivoli Provisioning Manager for OS deployment in a retail environment. David has also been a speaker at IBM Executive Summits and Gartner conferences on the topics of IBM Service Management and service-oriented architecture.
	David Stephenson is a native of Sydney, Australia, and for the last ten years has worked for IBM Global Technology Services in distributed Systems Management roles. David specializes in Event Management and his depth of recent experiences includes diverse roles encompassing test management, database administration and design, network management, software and license management, financial modelling, and use of IBM Tivoli Monitoring Version 6. David has co-authored many IBM Redbooks publications about Systems Management and holds a Masters of Commerce degree with an Advance Specialization in Information Systems and Management from the University of New South Wales. David’s recent publications are IT Asset Management Processes using Tivoli Asset Management for IT, SG24-7601 and Deployment Guide Series: Tivoli IT Asset Management Portfolio, SG24-7602.
	Diogo Tadeu Silva de Araujo is a consultant for automation solutions in the IBM Software Group. In his career at IBM, he acted in the integration of several automation solutions, such as: service level management, impact analysis, asset management for IT, monitoring business applications and solutions based on ITIL, besides dealing with the creation of integration solutions for large architectures. He currently works in the technical services team in architecture and implementation of solutions for Service Management and Automation Solutions in IBM Software Group.
	Douglas Barranqueiros Gomes has been providing deployment and support on Tivoli tools (IBM Tivoli Configuration and Change Management Database, IBM Tivoli Application Dependency Discovery Manager, IBM Tivoli Business Service Manager and IBM Tivoli Monitoring) in the Enterprise Automation for Architecture and Tools Team with IBM in Brazil. He holds a degree in Computer Science from Carioca University in City of Rio de Janeiro/RJ, Brazil and Master Business Administrator (MBA) in Business Management from Getulio Vargas Foundation (FGV) in City of Campinas/SP, Brazil.
	Eravimangalath P Naveen is an IT Infrastructure Architect at the IBM India Software Lab in Bangalore with more than 10 years of experience. His areas of expertise include various Tivoli products such as IBM Tivoli Monitoring, IBM Tivoli Application Dependency Discovery Manager (TADDM), IBM Tivoli Identity Manager, IBM Tivoli Storage Manager. He also has extensive experience with IBM AIX®, Linux, z/VM® and System z® hardware, VMware, Storage Systems, Networking and Virtualization for all IBM Server Systems. He has been a presenter at ITSO workshop events related to Linux and IBM System z, and also contributed to multiple IBM Redbooks on the same topic.
	Krishnan Venkitasubramanian is a Systems Management Consultant with Tivoli Lab Services team in IBM India Software Labs. He holds a Bachelor of Engineering degree in Computer Science from Anna University, India. He has a customer-facing role and is involved with the design and implementation of various Tivoli products, including Tivoli Service Management and Security products. He is involved in both pre-sales and post sales activities of these products.
	Leucir Marin Junior has several years in Software Development and currently works on the Tivoli Service Management Excellence Center (SMEC) team, supporting sales in one-of-a-kind projects. He spent the last three years as a member of Tivoli Service Request Manager® development team, specifically leading integrations initiatives with IBM products, such as OMNIbus, Tivoli Enterprise Console, Infoman, NetView® and third-party products such as Peregrine, Remedy, and SAP. Leucir is a Project Management Professional (PMP) and has a Bachelor degree in Computer Sciences and an MBA degree.
	Harshini Mariswamy is Staff Software Engineer working in India Software Labs as a Level 3 Support Engineer for Tivoli Integrated Portal. She has been working on this team since 2009. Prior to this, she was working for an SOA-based Asset Development project in Global Business Services®. She holds a Bachelor degree of Engineering in Information Technology from Bangalore University.
	Johan Raeymaeckers is an IT Consultant working for JorSy Systems Management in Belgium. He has 11 years of Enterprise Systems Management experience. He is a Certified Tivoli Consultant and Instructor. He worked on various large-scale Tivoli projects and is involved in Tivoli course development for IBM.
	Marcel Dubiella Ferreira de Oliveira is a Systems Specialist from the Maximo® support team. He currently provides support for Brazil and Latin America and has been with IBM support team since 2006. He has four IBM certifications and holds a degree in Analysis and Systems Development.
	Marcel Laurenz is a Senior IT Consultant and Director of LAURENZ-IT, based in northern Germany. Marcel has more than 15 years of experience in leading international teams and projects, specifically in areas of operations and service management. He is a certified IBM Lotus®, WebSphere, Tivoli, Microsoft®, and ITIL Expert, and holds a degree in Sport Science and Economy. He is an entrepreneur, building high-performance teams.
	Marianne Hardh is a Senior IT Specialist from Sweden. She joined Tivoli in 1999 as a consultant working with Tivoli Service Desk products, and later added Tivoli Monitoring and Tivoli Netcool to her portfolio. Previous work has included programming, database design and administration, and several years of consulting in service and asset management products. Her areas of interest are web management, database management, and database warehousing.
	Mario Schuerewegen is a Technical Pre-sales Specialist based in Belgium and specializes in Netcool products. He has 10 years of experience in the network and event management field. His areas of expertise include Cisco networking, SNMP, and network management.
	Miguel Sanders has been working as an AIX/System p L3 Support Engineer at ArcelorMittal for the past four years. Miguel has been part of the team that designed and deployed the Tivoli Workload Scheduler architecture for ArcelorMittal in Western Europe. Being an AIX Support Engineer, he has gained extensive knowledge about Reliable Scalable Cluster Technology (RSCT) and Tivoli System Automation for Multiplatforms, which resulted in an update of the automation policies presented in this book. Miguel holds a Master’s degree in computer engineering.
	Murat Kipel is an IT Specialist at IBM Global Services in Istanbul, Turkey. He has been working with IBM since 2005. His areas of expertise are IBM Tivoli Service management products including CCMDB, Tivoli Service Request Manager, Maximo for Service Providers and Tivoli Application Dependency and Discovery Manage (TADDM). He is an IBM Certified Deployment Professional - Tivoli Application Dependency and Discovery Manager V7.1., and IBM Certified Deployment Professional - Tivoli Change and Configuration Management Database V7.1.1.
	Rishikesh Kumar is a Systems Software Engineer in the IBM India Software Lab. He has been part of the Tivoli Security product development team for one year. In his current role, Rishikesh is part of the Tivoli Identity Manager development team based in Pune, India. Rishikesh is author of several technical articles. He is involved in providing and implementing solutions for Dynamic Infrastructure® Lab Project. Rishikesh holds a B.Tech degree in Computer Science from IIT Kharagpur, India.
	Neetha Mangalore is an IT Specialist at the IBM India Software Lab and has over three years of experience. She supports the IBM Tivoli Monitoring implementation at IBM India Software Lab and her areas of expertise include Tivoli Monitoring, Tivoli Integrated Portal, BIRT and Netcool OMNIBus. She holds a Master of Science degree in Electronics.
	Ozgun Odabasi is an IT Specialist working for Systems Management Infrastructure team in Brno, IBM Delivery Center Central Europe. Before joining the team in 2009, he worked for two years in the IBM Turkey Strategic Outsourcing department. Ozgun started his ITSM career with Tivoli Monitoring and later added Tivoli Netcool products to his portfolio. He is an IBM Certified Deployment Professional - Tivoli Monitoring V6.2. He also holds Bachelor of Science degree in Computer Engineering from Galatasaray University, Istanbul.
	Pankaj Pandey works as IT Specialist at the IBM India Software Lab. He has more than give years of IT experience and has a postgraduate degree in Computer Science. He is experienced on Linux and UNIX®, hardware, networking, and TADDM.
	Rafael Risso Moleiro is a Tivoli Specialist with IBM in Brazil and has more than 10 years of experience. He graduated in Computer Science in Sao Paulo and has much experience in Tivoli System Management, Event Management, and Security. He has worked at IBM for four years. His primary area of expertise is Cloud Computing, working with Tivoli Service Automation Manager and Tivoli Provisioning Manager.
	Sabri Kizanlik is an IT Specialist working for IBM Global Services for three years. He graduated with a Computer Engineering degree from of Bosphorus University in Istanbul at 2007 and then joined IBM Turkey Global Technology Services. He has experience on Tivoli Netcool/OMNIbus, Tivoli Netcool, Webtop, Tivoli Netcool Probes, Tivoli Netcool Impact, Tivoli Netcool Network Manager and Tivoli Netcool Proviso®, and more. He has been a part of several system monitoring projects in Turkey to implement and configure these products at customer sites.
	Sandy Cash is a Certified IT Architect with IBM Global Services, specializing in Operations and Infrastructure. He works primarily in the fields of IT Service Management and Systems Management and has extensive experience in Event Management, Change Management, Service Execution and Orchestration, and Service Request Management. He has been with IBM since 1999.
	Soumyadeep Paul is an IT Specialist at IBM India Software Lab in Bangalore, India. He has been working with IBM since December 2007. His areas of expertise include automated Linux provisioning, deployment of Tivoli products such as Tivoli Provisioning Manager, Tivoli Identity Manager IBM Tivoli Monitoring, and more. He holds a Bachelor of Technology degree in Computer Science and Engineering.
	Tomasz Sekman is a staff Software Engineer in IBM Krakow Software Laboratory, Poland. He has eight years of experience in software development, many of which are with IBM. He has a degree in Computer Science from AGH University of Science and Technology, Krakow, Poland. He is currently leading enablement and L3 support with the Tivoli Common Reporting team. His areas of expertise include Java technologies, databases and business intelligence platforms (BIRT and Cognos®).
	Vasfi Gucer is a Project Leader at the International Technical Support Organization, Austin Center. He has been with the ITSO since January 1999. He has more than 12 years of experience in the areas of systems management, networking hardware, and software on mainframe and distributed platforms. He has worked on various IBM Tivoli client projects as a Systems Architect in the U.S. He writes extensively and teaches IBM classes worldwide on Tivoli software. Vasfi is also an IBM Certified Senior IT Specialist, PMP and ITIL Expert.
	Yatresh K Agarwal is a Software Specialist at India Software Labs. He holds a Bachelor of Technology degree in Computer science from NITK Suratkal, India. He is working for Tivoli Lab Services team on Security and Service management products. He is ITIL certified with expertise in service management and ITIL processess. He has implemented Tivoli products for various customers in India. He is involved in both post sales and pre-sales of Tivoli products.

Thanks to the following people for their contributions to this project:

Tamikia Barrow, David Bennin, Emma Jacobs, Diane Sherman, Margaret Ticknor, Wade Wallace
International Technical Support Organization

Naeem Altaf, Janet S. Andersen, Cesar Araujo, John Arwe, Pandian Athirajan, Ron B Baker, Debbie Bandera, Chris Barlock, Russ Blaisdell, Greg Bowman, Payal Chakravarty, Sudhakar V Chellam, Carole Corley, Thomas Daniel, Budi Darmawan, Jay Davis, Pam Denny, Scott Dickerson, Ann Funai, Jim Fletcher, Byron C. Gehman, Warren Gill, Pedro Guerra, Benjamin Harmon, Jeff Van Heuklon, Praveen Hirsave, Rachel Jarvie, Conrad Johnson, Michael Jones, George Inness, Michael Kaczmarski, Eswara Kosaraju, Dan Krissell, Jennifer Kuvlesky, Steven Larcombe, Trevor Livingston, Dick Locke, Hari Madduri, Mike Mallo, Edson Manoel, Frank Marullo, Denis McFadden, James Moore, Ken Parzygnat, Rajeev Puri, P G Ramachandran, Sudhindra K Rao, Daniel Rhames, Wayne Riley, Dave Royek, Mike Ruggiero, Louis Salcedo, Ramin Sanaie, Tom Sarasin, Beth Sarnie, Jerry Saulman, Joe Saunders, Chris Schaubach, David Schmidt, Randy Scott, Sandra Tipton, Dat Truong, Mark Vanderwiel, Weibo Yuan, Stephanie L Walter, William L Weddendorf, Jedd Weise, Corey Williams, Bruce Willman, Aya H Zaghloul
IBM USA

Alexander Aguina, Carlos Wagner Dias, Luis Carlos Fonseca Dias, Rodrigo Giometti, Julio Madeira, Reynaldo Mincov Jr, Fernando Moraes, Cristina Zabeu
IBM Brazil

Harald Daur, Dietmar Noll, Birgit Nuechter, Georg Ochs, Werner Staub
IBM Germany

Wendy Berman, Pablo Caceres, Paul Chen, Rick Chen, Andreea Jurj, Erin Heximer, Steve Roberts, Joe Wigglesworth, Alice Yeung
IBM Canada

Stefano Borghetti, Xavier Giannakopoulos, Pietro Iannucci
IBM Italy

Artur Gruszecki, Franciszek Kulig
IBM Poland

Jonathan Baggott, Olivier Bonnet, Stuart Cook, Don Wildman
IBM UK

Nilesh S Ghorpade
IBM India

Mark Amstrong
IBM Ireland

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