About the Authors

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Kathy Baxter is a Staff User Experience Researcher and UX Infrastructure Manager at Google. Since 2005, she has conducted research that spans the company from Ads to Enterprise Apps to Search and has managed the Global User Experience Infrastructure Team. Prior to 2005, she worked as a Senior User Experience Researcher for eBay and Oracle.

She received her MS in Engineering Psychology and a BS degree in Applied Psychology from the Georgia Institute of Technology. She has presented papers and taught courses to the Human Factors and HCI community around the world, as well as worked on the CHI, EPIC, and early UPA conference committees over the years. She also actively volunteers in events to get more girls and young women involved science, technology, engineering, art/design, and math (STEAM) careers. Of all her accomplishments, she is most proud of her amazing daughter, Hana!

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Catherine Courage is Senior Vice President of the Citrix Customer Experience Group. Her team’s mission is to create world-class products and services that drive adoption and loyalty. Catherine is an active writer and speaker on design and user experience. Her work has been featured by Harvard Business Review, The Wall Street Journal, Fast Company and TEDxKyoto. Catherine was selected by the Silicon Valley Business Journal as one of Silicon Valley’s 40 Under 40, and one of Silicon Valley’s 100 Most Influential Women. She also made Forbes list of Top 10 Rising Stars at the World’s Most Innovative Companies.

Catherine is an advisor to two entrepreneurial groups, Citrix Startup Accelerator and C100, and is a board member of the California College of the Arts and the Leukemia and Lymphoma Society. She holds a Masters of Applied Sciences, specializing in Human Factors, from the University of Toronto. When she’s not working, you'll find her swimming, biking, and running in preparation for her next triathlon.

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Kelly Caine is the director of the Humans and Technology Lab at Clemson University, where she leads research in human factors, human-centered computing, privacy, usable security, health informatics and human-computer interaction. She is a thought-leader who has been invited to speak around the world, has published dozens of peer-reviewed papers and is regularly cited by media such as the AP, Washington Post, NPR, and New York Times. Kelly enjoys teaching students to become scientists, and has designed and taught courses on research methods for understanding people and their relationship with technology at universities and in industry.

Prior to joining Clemson, she was Principal Research Scientist in the School of Computing at Indiana University and a UX researcher at Google (where she and Kathy first met!). She holds degrees from the University of South Carolina (B.A.) and the Georgia Institute of Technology (M.S. and Ph.D.). When work doesn’t get in the way, she is an adventurer, world-traveler, and avid equestrienne.

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