Copyright © 2011 by The Center for Effective Organizations. The Center for Effective Organizations (CEO) holds the copyright for the book, but individual authors retain rights to use their own material. All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to the publisher, addressed “Attention: Permissions Coordinator,” at the address below.
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First Edition
Hardcover print edition ISBN 978-1-60509-600-1
PDF e-book ISBN 978-1-60509-601-8
IDPF e-book ISBN 978-1-60509-602-5
2011-1
Book produced by: Westchester Book Group
Cover: Irene Morris
Copyeditor: Pat Cattani
Indexer: Ken DellaPenta