About the Technical Reviewers

Desmond Banks is a Microsoft Certified Systems Engineer (MCSE) and Novell Master CNE who has been working in the computer industry for over 13 years. He has an extensive background in designing Windows NT and Novell Networks for large enterprises.

Mary McLaughlin, MCSE+I, MCT, ASE, ACT, lives in the Boston area with her beloved daughter, Margaret. She started as a systems administrator 10 years ago, and she has worked consistently on small to medium-sized LANs and WANs for profit and non-profit organizations. In the past 5 years, her focus has been training individuals in Windows 2000, Windows NT, and Compaq technologies. Currently, she has been involved in security solutions, such as firewall, Virtual Private Network (VPN), and public key infrastructure (PKI) technologies. Mary has a B.A. in economics, summa cum laude.

Ross Yeatman has worked in the computer industry for over 5 years. He is currently assistant director of computing services at the University of Arkansas, Fayetteville. One of his primary responsibilities is planning, implementing, and managing Microsoft Networking resources on the campus network. Ross is a MCSE with a degree in business administration with an emphasis on information systems.