Index

  • 3‐Minute Rule, The (Pinvidic), 52–53
  •  
  • Accessibility, leadership team allowance (process), 125
  • Accountability, understanding (manager quality), 152
  • Acknowledgment, spirt, 490
  • Actions, terms (usage), 135
  • Activity, celebration, 33
  • Adaptation, mindset shift (requirement), 2–3
  • Agenda, usage, 46–47
  • Airports, usage, 31
  • Assertiveness (manager quality), 152
  • Attention, demands, 35–36
  • Audio, control, 21
  •  
  • Background
    • building, 55
    • usage, 44
    • video call consideration, 20–21
  • Backlighting, avoidance, 20
  • Back‐to‐back video meetings, routine, 34
  • Bailenson, Jeremy, 51
  • Baumgardner, Bari, 106–111
  • Bedroom, office usage, 17
  • Belonging (value), leaders (loss), 153
  • Bennis, Warren, 39
  • Body language, 28
    • loss, 51
  • Boundaries, 27
  • Budget, rethinking, 55
  • Burnout, 35, 126
  • Business
    • development guidance, 107
    • meetings, 70–71
    • model, change, 112–113
    • sectors, new normal (impact), 105
  •  
  • Calendar
    • chaos, conversion, 35
    • management, 92
  • Camera, upgrade, 55
  • Career
    • advice, search, 141
    • growth, 10–11, 28
    • guessing game, avoidance, 142–143
    • guidance, 131
    • juggling, 80
  • Caring, demonstration, 155
  • Challenges, ubiquity, 38
  • Change initiative, honeymoon period, 126
  • Child‐care allowance, expansion, 118
  • Childcare support, 87
  • Children
    • assignments/work, 83
    • capabilities, 83
    • control, 79
    • homeschooling, 80–81
    • resourcefulness/self‐monitoring, 82
    • school
      • changes, 85–86
      • preparation, energy (drain), 84–85
    • teaching, difficulty, 88
  • Choreography, tightening, 70–71
  • Circumstances, responses (selection), 96–97
  • Climbing (metaphor), 147
  • Collaboration, 61
    • absence, 153
    • business‐focused solutions, 63
    • importance, 126
    • online collaboration, 63
    • platform, selection, 63, 65
    • remote team empowerment, 68
    • sustaining, 65
  • Collaborative leadership, listening (impact), 156
  • Collins, Kevin, 68–74
  • Comfort
    • choice, 15
    • importance, 11, 12–14
  • Comments, usage, 95
  • Communication
    • clarity, 155
    • impact, 126–127
    • importance, 126
    • skills, training, 124
    • usage, 102–103, 121
  • Community, curation, 143–144
  • Commuting hours, change, 31
  • Competition, business core, 53
  • Conferences, popularity, 105–106
  • Connection, focus, 154
  • Consideration, duplication, 49
  • Contact, value, 142
  • Content, reposting (importance), 144
  • Context, direction, 46
  • Conversation
    • change, relationship, 75
    • creation/moderation, 44
    • orchestration, 76
    • skills, 156
    • success, appearance, 96
  • Coronavirus
    • cultural catalyst, 39
    • impact, 9, 61, 105
    • lockdown, 86
  • Corrective conversations, results, 125
  • COVID‐19, impact, 1, 16, 105, 131
  • Creativity, skill (search difficulty), 114
  • C‐suite executives, isolation, 120
  • Culture. See Work‐from‐home culture
    • personality, equivalence, 122
  • Curiosity, importance, 47
  • Customer Resource Management (CRM) activity, increase, 2
  • Customers, listening, 157
    • effectiveness, 45
  •  
  • Davey, Joseph, 112–114
  • David, Susan, 150
  • Decisiveness (manager quality), 152
  • Delegating, usage, 102
  • Demonstrations, deconstruction, 70
  • Desperado Diane (job stranger type), 138–139
  • Direct, being, 56, 57
  • Directive, Direct, Director (Triple D method), 56
  • Director, 56, 57–58
  • Discouragement, impact, 97–98
  • Disengagement, distraction (impact), 155
  • Distributed environment
    • managers, communication process, 125
    • team interaction, cultural context, 123
  • Distributed workforce, soft skills (importance), 156
  • "Do Not Disturb" setting, usage, 22
  • Dorsey, Jack, 117
    • leadership, modeling, 118–119
  • Duardo, Debra, 85–86
  • Dwarkanhalli, Harish, 75
  •  
  • Egomaniac Ethan (job stranger type), 138
  • Emotional Agility (David), 150
  • Employees
    • engagement, sustaining, 65
    • jobs, manager impact (Ultimate Software/Center for Generational Kinetics study), 151
    • listening, 118
    • monitoring processes/tools, usage, 123
    • needs/flexibility, communication clarity, 125
    • remote work, financial leader shift (Gartner CFO survey), 2
    • work, autonomy (encouragement), 123
  • Encouragement
    • impact, 18–19
    • importance, 150
  • Energy, management, 33
  • Engagement, increase, 154
  • EQ, tuning, 23
  • Escape room
    • online escape rooms, usage, 62
    • usage/closure, 61–63
  • Eye contact, usage, 19
  •  
  • Facebook group, setup, 111–112
  • Facebook, usage, 134
  • Facetime, usage, 51
  • Face‐to‐face connection, 50
  • Face‐to‐screen conversation, clues (loss), 51
  • Facial expressions, processing (difficulty), 28
  • Farrer, Laurel, 121–122, 126
  • Feedback, 45
    • groundswell, creation, 121
  • Ferriss, Tim, 144
  • Flexible Spending Account (FSA), usage, 15
  • Freedom, 100
  • Frost, Robert, 2, 13
  • Fun‐ification, 111–112
  • Furniture, usage (defining), 14–17
  • Future, discovery, 7
  •  
  • Gaze duration, studies, 29
  • Generic George (job stranger type), 137
  • Goals, setting, 93
  • GoToMeeting, usage, 58
  • Graduates, frustration, 5
  • Gratitude, importance, 154
  • Great Depression, 131, 145
  • Great Pause, 6
    • usage, 8
  • Group call, muting (usage), 22
  •  
  • Hangouts (Google), usage, 51
  • Hatter, Patty, 65–68
  • Headphones, usage, 21
  • Health Savings Account (HSA), usage, 15
  • Hive (tool), 63
  • Holtz, Lou, 39–40
  • Home office/work
    • availability, expectations, 84
    • building blocks, 19–24
    • context, 11
    • design, 41
    • environment, importance, 24
    • event, joining, 107
    • inspirational items, usage, 18
    • life, composition, 32–33
    • makeshift meal, comparison, 100
    • mode, shift, 30–31
    • no‐win scenario, 80
    • perfection, exploration, 36–41
    • self‐signal, 11
    • small steps, importance, 149–150
    • space, productivity, 19–24
    • upside, 36
  • Homeschooling, 80–81
    • workload, 81–82
  • Homesickness, 6
  • Huffington, Arianna, 15–16
  •  
  • Improvisation, 74
  • Informal meeting, holding, 67
  • Information, selfishness (problems), 126
  • Innovation
    • access, 105, 112
    • skill, search (difficulty), 114
    • usage, 103
  • In‐person check‐in, 110–111
  • In‐person event, 108–109
  • In‐person meetings, holding, 80
  • Insights/participation, curiosity/interest, 45
  • Instagram, usage, 134
  • Intention, power, 141–142
  • Interaction, occurrence (importance), 47
  • Introduction to Cybersecurity for Kids, An (Hatter), 67
  •  
  • Jobs
    • connections, importance, 132
    • direction, absence (problem), 138
    • focus, 135–136
    • mistakes, avoidance, 136–140
    • priorities, 140
    • seekers, flaws, 137–140
    • specifics, offering, 137
    • strangers, types, 137–140
  • Job search
    • ask, making (failure), 139
    • follow‐up, absence (problem), 137
    • message
      • examination/acceptance, 143
      • simplicity/power, 140–141
    • numbers game, 136
    • outreach, topics/goals (list), 143
    • referrals, usage, 133
    • strategies, 131
    • visibility
      • process, 132–133
      • value, 143
  • Jones, Chuck, 131
  • Journal writing, usage, 33
  • “Just one more” syndrome, 119
  •  
  • Klardie, Sharon, 144
  • Kohner, Jody, 16–17
  •  
  • Leadership
    • steps, 153
    • training, importance, 124
  • "Leading with Leaders" survey, 152
  • Letting go, mindset, 98
  • Life
    • composition, 32–33
    • filters, importance, 35–36
    • game, baggage (reduction), 97
    • penalties, occurrence, 41
    • quality, improvement, 151
  • Light
    • backlighting, avoidance, 20
    • impact, 20
  • LinkedIn
    • opportunities, 144
    • profile, usage/limitation, 133
    • recommendation, 143
  • Listening. See Customers
    • importance, 155–157
  • Listen Up! (Mangia), 18, 37, 45, 95, 157
  • Live event industry, coronavirus (impact), 105
  • Lives (disruption), coronavirus (impact), 9
  • Loduca, James, 117–121
  • Loehr, Jim, 33
  • Long‐Lost Lisa (job stranger type), 140
  •  
  • Managers. See Middle managers
    • communication process, 125
    • measurement, questions, 127
    • qualities, 152
    • results, company recognition process, 128
  • Martin, Nate, 62
  • Mashable, 62
  • Mattison, Seth, 152–155
  • Maxwell, John, 124
  • McRaven, William H., 23
  • Meditation, usage, 33
  • Meetings. See Online meetings; Virtual meetings
    • annual numbers (Convene data), 105–106
    • break strategy, 73
    • business meetings, 70–71
    • conducting process, training, 124
    • consideration, duplication, 49
    • direct spending, 106
    • improvisation, 74
    • informal meeting, holding, 67
    • in‐person meetings, holding, 80
    • logging difficulties, 49
    • micro meetings, management, 71
    • sections, segmentation, 73
    • success, preparation, 73–74
    • timing, 119
    • virtual video meetings, authenticity/compassion (need), 48
  • Melnick, Blue, 106–108
  • Mental reboot, usage, 119
  • Mentor Me Mandy (job stranger type), 139
  • Message, creativity (video calls), 50
  • Micromanagement, idea (rethinking), 83
  • Micro‐management strategies, identification, 125
  • Micro meetings, management, 71
  • Microphone, upgrade, 55
  • Middle‐level managers, training/opportunities, 125
  • Middle management, connection (importance), 123
  • Middle managers, challenges, 127
  • Midlevel mashup, survival, 120
  • Miro, online collaboration, 63
  • Mission‐critical questions, 125
  • Mission statement, 113
  • Missteps, avoidance, 23
  • Mistrust, culture (problem), 122
  • Moderation, importance, 47
  • Money, value (problem), 139
  • Monitoring solutions, usage, 122
  • Moore, Patricia/Jack, 79–85
  • Motivation (manager quality), 152
  • Multitasking, importance, 15
  • Mural (tool), 63
  •  
  • Nanus, Burt, 39
  • Network
    • extension, 144
    • visibility, 143
  • New normal
  • Nonverbal communication, importance, 51
  • Nostradamus, 19
  •  
  • Obama, Michelle, 139
  • Occupation, determination, 142–143
  • Office. See Home office
    • exit, prompts, 31
  • Online meetings, 43
    • customer desire, prompting, 45
    • details, 45–46
    • interaction, importance, 44
    • interaction, occurrence (importance), 47
    • makeover, 43
    • moderation, importance, 47
    • pattern, establishment, 45
    • prompt, preparation, 46
    • queries, usage, 46–47
  • Online platforms, selection, 108
  • Online presence, building, 134
  • Online presentations, improvement/method, 56
  • On‐site employees, remote positions (permanence), 2
  • Opportunity, confrontation, 37–38
  • Outreach, topics/goals (list), 143
  • Overcommunication, 121–122
  • Oversharing, flaw, 139
  • Ownership, security (connection), 154
  •  
  • Palo Alto Networks, software/hardware resources, 65
  • Pattern
    • breaking, 35
    • interrupt, value, 73
  • Peak performance, 33
  • Perfection
    • exploration, 36–41
    • script, creation, 37
  • Performance
    • anxiety, impact, 29
    • elements, 37
    • evaluations, results, 125
    • measurement (Gallup), 151
  • Performance, sustaining, 33
  • Perpetual Pete (job stranger type), 139
  • Personal brand, creation (process), 134–136
  • Personality, culture (equivalence), 122
  • Personal responsibility, increase, 154
  • Personal success, 7
  • Petriglieri, Gianpiero, 28
  • Pinvidic, Brant, 21, 52–53, 56
    • pitch, delivery, 58
  • Podcast, listening, 32
  • Polls, usage, 72–73
  • Positive thinking, importance, 158
  • Positivity, 150
  • Powerhouse Pat (job stranger type), 140
  • Power of Full Engagement, The (Loehr), 33
  • PowerPoint slides
    • complexity, avoidance, 56
    • revisions, creation, 72
    • unfinishing, 72
    • usage, 49
  • Preparation, importance, 40
  • Presentations, 99. See also Virtual presentations
    • advice, 48–50
    • background, building, 55
    • budget, rethinking, 55
    • delivery, 50
    • demonstrations, deconstruction, 70
    • initiation (scenario), 48
    • nervousness, 49–50
    • online presentations, improvement/method, 56
    • quality, repetition, 46
    • rehearsal, importance, 54–55
    • simplification, importance, 56–58
    • video presentations, quality, 47
  • Privacy, moments, 12
  • Productivity, 19–24, 37
    • allowances, 118
    • location, 11
    • outcome, 158
    • sustaining, 65
  • Promotion, earning, 34
  • Prompt, preparation, 46
  • Purpose‐driven events, 107
  • Puzzle Break, 61, 62
  •  
  • Queries, usage, 46–47
  • Quizzes, usage, 72–73
  •  
  • Ray, Jeanenne, 95–96
  • Recovery, stress (balance), 33
  • Referrals
  • Remote teams
    • empowerment, 68
    • leading, 61
  • Remote work
    • culture, creation, 117
    • effectiveness, 38–39
    • home, balance, 12
    • mental muscles, usage (differences), 3
  • Remote workers, efficiency (Prodoscore report), 2
  • Remote workforce
    • evaluation, measurement tools, 157
    • impact, 153
  • Résumé, usage/limitation, 133–134
  • Rewriting, importance, 57
  • Rituals/routines, 27
    • change, 30–34
  • Rodriguez Mata, Sofia, 142
  • Room of One's Own, A (Woolf), 13
  •  
  • Salesforce, 28, 142, 157
    • Well‐Being Breaks, 17
    • Work from Home Taskforce, 3
  • Schedules, juggling, 80
  • School
    • assignments, obtaining, 86–87
    • cancellation, impact, 86
    • changes, Covid (impact), 85–86
    • state standards, knowledge, 87
  • Security, ownership (connection), 154
  • Self‐awareness, absence, 138
  • Self‐complexity, problem, 30
  • Self‐expression/self‐distraction, balance, 21
  • Self‐management, impact, 126–127
  • Service, importance, 114
  • Shadows, control (video call), 20
  • Shift workers, 1
  • Show business, control, 53
  • Shuffler, Marissa, 29
  • Simplification, presentation importance, 56–58
  • Sinatra, Frank, 32–33
  • Sinek, Simon, 38
  • Singh Sahni, Gurvinder, 75–76, 142
  • Sitting, harm, 14
  • Skype (Microsoft), usage, 51
  • Slack (tool), 63
  • Sleep Revelation (Huffington), 15
  • Slides. See PowerPoint slides
  • Smile File, usage, 87
  • Social distance visit, example, 98
  • Social media, attention, 113
  • Social roles, collapse, 29–30
  • Social Sally (job stranger type), 137
  • Soft skills, importance, 156
  • Solutions providers, employer search, 141
  • Space, productivity, 19–24
  • Stare‐down contest, avoidance, 19
  • Start with Why (Sinek), 38
  • Strategic Advice for Growing Events (SAGE), 106–111
  • Stress
    • performance anxiety, impact, 29
    • recognition, 150
    • recovery, balance (importance), 33
  • Success
    • access, 102–103
    • appearance, 99–100
      • conversation, impact/usage, 96
    • defining, 93, 141
    • deliberateness, 124
    • demonstration, 101
    • existence, absence, 145
    • initiation, story (impact), 126–127
    • key, 27
    • measures, problems, 127
    • moment‐to‐moment success, 97, 100
    • new normal appearance, 92
    • preparation, 73–74
    • redefining, 91
    • room, importance, 13
    • sequence, 94
    • setup, 40
    • small steps, importance, 149–150
    • stage, setting, 46
    • story, impact, 141
    • strategy, defining, 10
    • surrounding, 17–19
    • timeline, problem, 94
  • Success With Less (Mangia), 7, 16, 33
  • Success With Less Career Companion, 144
  • Swag Box, delivery, 109
  • Synchrony, conditioning, 51
  •  
  • Taschek, John, 28
  • Teams
    • building, 61
    • listening skills, importance, 156
    • management, 120
    • pre‐COVID dynamics, 65
    • questions, 157
  • Text messages, improvement, 69–70
  • Thrive (Huffington), 15
  • Time
    • blending, 44
    • management, question, 31–32
    • shifts, 34
  • Timeline
    • compression, 70
    • creation, 37
    • problem, 93
  • Tone of voice, processing (difficulty), 28
  • Top‐down modeling, importance, 120
  • Transitions, signals, 32
  • Treadmill desk, usage, 14015
  • Tribe of Mentors (Ferriss), 144
  • Triple D method/strategy, 56, 58
  • Twitter, purpose, 117–118
  •  
  • Uncertainty, 158
    • impact, 149
    • pandemic, impact, 154
  • Unemployment rate, level, 131
  • United Nations, Sustainable Development Goals, 121
  • User experience (UX) flow, 63
  •  
  • Values
    • clarity, 135
    • proposition, examination, 134
  • Video
    • communications, 123–124
    • recording, impact, 134
  • Video calls
    • attention, proof, 29
    • audio, control, 21
    • background, consideration, 20–21
    • back‐to‐back video meetings, routine, 34
    • commenting, hesitancy (overcoming), 72–73
    • dissonance, 28
    • EQ, tuning, 23
    • equalizer, function, 43
    • focus, increase, 28
    • group call, muting (usage), 22
    • headphones, usage, 21
    • interruptions, occurrence, 22–23
    • light, control, 20
    • message creativity, 50
    • missteps, avoidance, 23
    • office design, 19–24
    • presentation, delivery, 50
    • shadows, control, 20
    • stress, 35
    • variety, absence, 30
  • Video presentations
    • perfection, 53
    • quality, 47
  • Virtual events
    • attendees, number, 107
    • components, 108–112
    • experimentation, 106–107
    • fun‐ification, 111–112
    • impact, 112
    • in‐person check‐in, usage, 110–111
    • recordings, absence, 108–109
    • Swag Box, delivery, 109
    • treatment, webinar treatment (comparison), 107
  • Virtually Perfekt, resources, 57, 124
  • Virtual meeting
    • details/preparation, 76t
    • excellence, components, 46–47
    • model, reinvention (avoidance), 46
  • Virtual presentations
    • boringness, avoidance, 53–54
    • differences, understanding, 54
    • trust, 44
  • Virtual trail, creation, 134–135
  • Virtual video meetings, authenticity/compassion (need), 48–49
  • Virtual world, forgiveness/understanding, 50
  • Visibility. See Job search
    • opportunity, contrast, 156
  • Vision, importance, 120–121
  • Visuals, engagement, 44
  • Volatility, uncertainty, complexity, and ambiguity (VUCA), 39
  •  
  • Wandering Wally (job stranger type), 137–138
  • Webex (Cisco), usage, 51
  • Webinars, usage, 47, 73
  • What's My Line? (popularity), 142
  • Whiteboard (Microsoft), 63
  • Why I'm Not on Facebook (Pinvidic), 52
  • "Why not" (opportunity), 38
  • Woolf, Virginia, 13, 16
  • Work. See Home office
    • autonomy, encouragement, 123
    • celebration, 33
    • COVID‐19, impact, 1
    • distribution, Twitter decision, 117–118
    • divestment/investment, 33–34
    • exhaustion, 28, 34
    • guest status, 13
    • home, separation (importance), 27
    • online shift, 81
    • process, improvement, 30–34
    • small steps, importance, 149–150
  • Workforce. See Remote workforce
    • new normal, impact, 118
    • remote location, percentage, 131
  • Work‐from‐home
    • advice, 102–103
    • company, sustaining, 121
    • description, 37
    • long‐term plan, appearance, 126
    • revolution, 122
  • Work From Home Association, 121
  • Work‐from‐home culture, 120
    • appearance, design, 118
    • creation, 7, 128
      • difficulty, 119–120
    • middle manager outcomes, delivery expectations, 127
    • norm, 1
    • Twitter transition, 117–118
    • vision, importance, 120–121
  • Work‐from‐home world, 2, 36
    • blend, time (impact), 44
    • changes, 114
    • delivery, deliberateness (importance), 112
    • demand (increase), response (ability), 66
    • middle manager measure/trust, process, 123
    • personal responsibility, increase, 154
    • processes/tools, shift (consideration), 65
    • redesign, 38
  • Workload, increase, 66
  •  
  • Zoom
    • background, usage, 44, 55
    • calls, 17, 69–70, 79
    • fatigue, 51–52
    • interactions, 29–30
    • introduction, 86–87
    • language, speaking, 122
    • long‐windedness, avoidance, 57
    • rehearsal, importance, 54–55
    • room registration, 110–111
    • usage, 43, 51–56, 108, 155
    • zombie syndrome, 20
      • elimination, 3
  • Zoombie, becoming, 34
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