Table of Contents
Chapter 1: Introducing Cloud-Based Computing and Collaborating
The Mechanics of Cloud Storage
Security Concerns in the Cloud
Considerations When Selecting Services
How to Use Cloud-Based Computing
What You Should Know Before Getting Started
Chapter 2: Determining Your Needs for Cloud-Based Solutions
Common Business Uses for Cloud-Based Tools
Managing Customer Relationships
Syncing and Storing Files Across Devices
Communicating with Group Messaging
Conducting Interactive Polling and Q&A Sessions
Integrating Services with Microsoft Office 365
Sharing Screens and Virtual Whiteboards
Recording and Playing Back Virtual Meetings
Voice Calling and Video Conferencing
Overview of Online File-Sharing and Collaboration Services
Microsoft Exchange and SharePoint
Chapter 3: Becoming a More Efficient Collaborator
Working Efficiently with File-Storage and Data-Syncing Services
Tips for Effective File-Sharing
Maintain Control of the Files You Share
Manage Permissions for Shared Content
Understand How You Can Lose Control of Content
Maintain a Version History for Important Documents and Files
Etiquette and Strategies for Real-Time Collaboration
15 Tips for Getting the Most from Using Collaboration Tools
Strategies for Effectively Using Chat or Group Messaging
Chapter 4: Understanding Cloud-Based Security Concerns
Certifications from Recognized Organizations
Ways to Protect Yourself When Using the Cloud
User Mistakes That Often Lead to Security Problems
Strategies for Password Creation and Management
Additional VPN Service Options
Chapter 5: Collaborating with Box
Integrated Collaboration Tools
Understanding Box Subscription Plans and Pricing
Customizing Your Box Profile and Account Settings
Managing Files and Folders Within Your Box Account
Taking Advantage of Box’s File Management and Collaboration Tools
Using Box with a Smartphone or Tablet
Chapter 6: Using Cisco WebEx for Large-Group Collaboration
Getting Started with WebEx Tools
Starting Your First Video Conference or Virtual Meeting
Collaboration in a Spark Virtual Workspace
Chapter 7: Using DocuSign to Review, Edit, Sign, and Share Documents
Interview with DocuSign Founder and CEO Tom Gosner
Chapter 8: Managing Collaboration with Dropbox
Chapter 9: Taking Notes and Staying Organized with Evernote
Evernote’s Data-Syncing and File-Sharing Tools
Add-Ons, Third-Party Apps, and Templates
Chapter 10: Working in Google’s G Suite
Using G Suite’s Communications Tools
Chapter 11: Using Microsoft Office 365 for Collaboration and File Sharing
Office 365 Subscription Plans and Pricing
Microsoft Office 365 Home Subscription Plans
Microsoft Office 365 Small Business Subscription Plans
Microsoft Office 365 Enterprise Subscription Plans
File-Sharing and Collaboration Tools
File Sharing Directly from OneDrive
Collaboration Tools Within Office Applications
Collaboration Tools Offered by Microsoft Services
Decision Time: Avoiding Office 365 Confusion
Chapter 12: Handling Large-Group Collaboration with Microsoft Exchange Online
Microsoft Exchange Online Overview
Microsoft Exchange Online Plans and Pricing
Interacting Directly with Microsoft
Working with an Independent Microsoft Hosting Provider
Chapter 13: Bringing Teams Together with Salesforce
Benefits of a Cloud-Based CRM Solution
Benefits of a Cloud-Based Solution
Salesforce Subscription Plans and Pricing
Sales Cloud Lightning Professional
Sales Cloud Lightning Enterprise
Sales Cloud Lightning Unlimited
Getting Started with Salesforce
Chapter 14: Communicating via Skype
Getting Started Using Skype for Business
Personalizing Your Skype Account
Making and Receiving Voice Calls
Understanding Voice Call Features
Initiating or Answering a Video Call
Sharing Files and Using Screen Sharing via Skype
Slack Subscription Plans and Pricing
The Slack Enterprise Grid Plan
Communicating More Efficiently Using Slack
Adjusting Slack’s Security Features
Creating Topic-Specific Channels and General Channels
Customizing Notification Settings
Customizing the Appearance of Channels
Making Communication More Efficient
Taking Advantage of Integrations
Chapter 16: Maximizing Communication Efficiency with Trello
Trello Subscription Plans and Pricing
The Trello Business Class Plan
Creating a New Team and Inviting People to Collaborate
Exploring the Sample Welcome Board
Reviewing Trello Notifications
Adding Members, Labels, Checklists, Due Dates and Attachments to Cards
Using Actions to Organize and Manage Information
Adding Functionality with Third-Party Apps
Chapter 17: Adapting to Quickly Evolving Technologies
Taking Advantage of Integrations
Expert Advice from Olivia Teich, Director of Products at Dropbox