Section 1: Working with Microsoft Forms and Customer Voice

In this section, you will learn the fundamentals of surveys and how to get started with Microsoft Forms and Dynamics 365 Customer Voice in order to collect feedback from customers and employees.

This section contains the following chapters:

• Chapter 1, Introducing Microsoft Forms and Customer Voice
• Chapter 2, Best Practices for Collecting Feedback through Surveys
• Chapter 3, Creating a Survey with Microsoft Forms