As this chapter ends, you are expected to know the following:

Understanding the importance of face-to-face communication and when to employ it

How to prepare, run, and close meetings

Basics of body language, more specifically concentrated on breathing, posture, physical proximity, and the right way to shake hands

Basics of facial expressions and how to show interest with the lips and the eyes

Introduction to conflict management, and tips for resolving conflicts in organizations

The principle of pacing and leading for controlling face-to-face interactions

In Chapter 7, Showcasing and Presentation, we will look at how your presentation skills can be improved thereby increasing your confidence during meetings, speaking assignments, and lectures. We will also look at preparing meaningful presentations and minutes of the meeting.