- Workshop in a Box: Communication Skills for IT Professionals
- Workshop in a Box: Communication Skills for IT Professionals
- Credits
- About the Author
- About the Reviewer
- Preface
- 1. Communication Training
- 2. From Governance to Communication
- 3. Written Communication
- 4. Listening and Questioning for Effective Communication
- 5. Telephone Communication
- 6. Face-to-face Communication
- 7. Showcasing and Presentation
- Importance of presentations for employees
- Four types of presentation
- Four pillars of presentation
- Pillar 1 – understanding the objective of the presentation
- Pillar 2 – analyzing the audience for the presentation
- Pillar 3 – slide preparation
- Pillar 4 – presentation delivery
- Creating content for effective presentations
- Delivering effective and efficient presentations
- Summary
- 8. Reports, Proposals, and Business Cases
Author
Abhinav Kaiser
Reviewer
M. S. Xavier Pradheep Singh
Acquisition Editor
Richard Gall
Content Development Editor
Amey Varangaonkar
Copy Editor
Sharvari H. Baet
Project Coordinator
Rashi Khivansara
Proofreaders
Simran Bhogal
Maria Gould
Paul Hindle
Vikrant Phadke
Graphics
Abhinash Sahu
Production Coordinator
Melwyn D'sa
Cover Work
Simon Cardew
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