- Workshop in a Box: Communication Skills for IT Professionals
- Workshop in a Box: Communication Skills for IT Professionals
- Credits
- About the Author
- About the Reviewer
- Preface
- 1. Communication Training
- 2. From Governance to Communication
- 3. Written Communication
- 4. Listening and Questioning for Effective Communication
- 5. Telephone Communication
- 6. Face-to-face Communication
- 7. Showcasing and Presentation
- Importance of presentations for employees
- Four types of presentation
- Four pillars of presentation
- Pillar 1 – understanding the objective of the presentation
- Pillar 2 – analyzing the audience for the presentation
- Pillar 3 – slide preparation
- Pillar 4 – presentation delivery
- Creating content for effective presentations
- Delivering effective and efficient presentations
- Summary
- 8. Reports, Proposals, and Business Cases
As this chapter ends, you are expected to know the following:
- Objectives of reports and the importance of developing reports
- Process for preparing reports
- Difference between business proposals and business cases
- Structure of business proposals and how you can go about constructing one
- Structure of business cases and how you can go about constructing one
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