Index

 

 

 

Please note that index links point to page beginnings from the print edition. Locations are approximate in e-readers, and you may need to page down one or more times after clicking a link to get to the indexed material.

Acceptance, 74–76

Actions, 8, 221, 238–239, 255–258

Active listening, 199–202, 210

Agassi, Andre, 142

Agendas, 213–214

Alligators, 118–120, 212, 225

Amazon.com, 252, 254–256

Angelou, Maya, 65–66, 88–89, 91, 93

Appropriateness, 141–143

Art, 138–139

Ashton, Jon, 183–184

Assertiveness, 152–153

Attention, 29

Audience, 26, 91, 101, 174–175

active listening with, 199–202, 210

alligators compared with, 118–120

answering questions of, 113–115

body polls for data from, 159–160, 167

caring and, 28–30, 32, 40–41, 207–208

charisma and speaker’s, 137–142

closing techniques involving, 165–167

commitment of, 180–185

decisions made by, 111–113, 158

delivery to, 28, 157–158

distracted, 120–123

emotions leading, 64–66

engagement of, 116, 119–120, 122, 162, 166

focus and connection with, 24–25, 27

involvement techniques for, 166–167, 220–221, 226–229, 232, 237–239

jokes offending, 134–136

knowledge of, 107, 133–134, 136, 234

low filters of, 58, 148, 153

as members of teams, 190, 195

memory of, 65–66

opening techniques involving, 158, 167

own personality connection with, 140

pauses as pulling in, 95, 98

room and, 158, 163–167, 220–221

silenced members of, 226–229

Social Media involving, 239–240

storytelling and educating, 125–126

Bag of tricks, 237–239

Balaoing, Michael, 20, 43, 84, 88, 179

Barriers, 20–21, 23, 33–35, 46, 92

BEGIN prompts, 6, 174–176, 239

Berra, Yogi, 259–260

Beverages, 51–54, 92

The Beverly Hillbillies, 26–27

Blue Planet Training, 17

Body language, 163–164, 244–245. See also Language; Strong language; Weak language

body noise compared to, 104

colleagues’ strengthened by, 191–194

communication and, 99–109

exercises for, 109

gestures and culture in, 106–107

joke telling and, 132–133

presentation area and, 100–102

reinforcement by, 105–106, 108

Body noise, 104

Body polls, 137, 176, 194, 234, 238

audience data by taking, 159–160, 167

creativity of, 159–162, 167, 220

exercises for, 168

Booker, Corey, 145

Boredom, 35, 135, 194

The Brady Bunch, 169

Brain, 56–58, 67–68, 210

filters utilized by, 33–35

resolution craved by, 127–128

Brainstorming, 215, 218–220

Brando, Marlon, 90

Bumper sticker, 244, 246–247, 249

Buscaglia, Leo, 222

Bush, Jeb, 192

CafeMom.com, 111

Cambridge University, 55

Caring, 28–30, 32, 40–41, 207–208

speaker’s, 141–143

Carnegie, Dale, 41

Cell phones, 116, 122

Chambers, Ray, 45, 70

Change, 100, 102, 158, 244–248

Characters, 126–127, 129

Charisma, 137–142, 208

Cheers, 169

Chemistry, 190, 193

Churchill, Winston, 16, 75

Classics, television, 169–170

Clinton, Bill, 10, 192, 241

Clinton, Hillary, 192

Closings, 165–167, 179–183, 185, 220, 238–240, 255–258

Coaching, 14, 19, 26–28, 30–31, 236–237, 259

Colleagues, 191–193

Columbo, technique, 204–205, 207

Comfort, 15, 22, 70, 242

Comfort zone, 97

Command, 29

Commitments, 221, 238–239, 255–258

of audience, 180–185

Communications, 32, 146, 255–256

body language skills in, 99–109

efficiency of, 35, 37, 213, 232

language improvement in, 56, 70

mirror neurons for, 61–63

skills in, 10, 151, 242

time wasting and, 9, 14

verbal and nonverbal, 84–85

Compere, Shakim, 29

Compliments, accepting, 74–76

Components, presentation, 172, 178

Conflicts, 30, 32, 127–129

Confrontation, 32

Connections, 24–25, 27, 122–123, 140

Conversations, 206, 221–223, 232

coaching, 26–28, 30–31

one-on-one, 199–210

Costner, Kevin, 171

Creativity, 159–162, 167, 189, 220, 236

Credibility, 172, 178

Cree Indians, 106

Criticism, positive, 78–79

CSI, 169–170, 204

Culture, 106–107

Dances with Wolves, 171

Data, 159–160, 164, 167

Deals, closing of, 255–258

Decisions, 111–113, 158, 214–215

Delivery, 28, 132, 136, 157–158

Demands, 71–74, 260

Diagnosis, of problems, 206, 210

Diaphragm, 90–91

Difference, 147–148, 153, 176–177, 235–237

Dimension, 102, 244–248

Discretion, 145

Discussions, sidebars for, 223–224, 232

Distractions, audience, 120–123

“Do It Anyway” (Mother Theresa), 31

Do Something, organization, 241

Dry runs, 194–195

Earl of Sandwich, 125, 128

Effectiveness

of teams, 187–189, 194–195

of word groups, 87–88, 90–91

Efficiency, 8–9, 35, 37, 213, 232

Elements, 126–127, 129

Elevator pitch, 251–258

Emails, Own the Room, 231–232

Emotions, 24, 96, 125–126, 129

appropriateness of, 141–143

audience led by, 64–66

inflection of, 12–14

mirror neutrons in, 62–65, 132–133

pictures evoking, 56–58, 65–66, 95–96

switch for, 14

trigger for, 14, 17

Energy

nervousness as trapped, 20, 22

presentations creating, 99–100

Engagement, 116, 119–120, 122, 162, 166

Enjoyment, 9–10

Enunciation, 44–45

ESPN, 62

Establishment, 172, 178, 215–216

Ethnicity, 135–136

Excuses, 135

Exercises, 8, 66, 109, 127, 168, 185, 257

BEGIN prompts in, 6, 174–176, 239

of diluted beverages, 51–54

eye contact, 39, 46

filters’ up and down, 38–40

joke telling, 136

motivational speech, 243–249

pair-up technique, 164–165, 234

for potential, 5–6, 180

for stories, 129

team presentation, 194–195

think, edit, speak, 209–210

think with pictures, 56–58

video, 19, 76–79, 83, 248, 253–254, 258

voice modulation, 85–86, 98

weak language, 51–54, 244–245

Expatriates, 53

Experiments, marshmallow, 7

Experts, factors of, 24

Extremes, 174–175

Eye contact, 39, 46

Facebook, 182–183, 214, 240, 260

Facial expressions, 84–85

Falk, Peter, 204

Fear, 21

Feedback, 69–76, 79, 120, 260

Filters, 38, 139, 160

audience’s low, 58, 148, 153

barriers caused by, 20–21, 23, 33–35, 46, 92

lowering, 39–40, 163, 166, 172, 178, 220

opening and, 170–178

public speaking and low, 35, 37, 46

sudden changes as lowering, 100, 158

weak language raising, 50–51, 128–129, 132, 134, 136

Finding Nemo, 142

Flexibility, 193–194, 224

Focus, 23–28, 36, 38, 157

charisma and self, 137–142

nervousness and self, 20–21

positive criticism by self, 78–79

self, 20–21

Football, 177–178

Formula, for comfort, 22

Games, as icebreakers, 225–226, 232

Gates, Bill, 16, 235, 257

Gender, 134–136

Gestures, 104–107

Getting over yourself, 20, 23, 27, 32, 190

Gilligan’s Island, 169

Goals, 12, 13, 211–214, 224

of public speaking, 9–11, 193–194

strategy and, 193–194, 216–219, 232

visualization of, 219–220

The Godfather, 90

Good intentions, 120–123

Gooding, Cuba, 28

Google, 42

Grammar, 59–60

Groups, large, 43–45

Growth, assertiveness for, 148–149, 152–153

Habits, 15, 70, 242

Haire, Jack, 183

Halloween, analogy, 165–166

Harrison, William Henry, 171

Hassan, Sonia, 126–127

Hattersly, Chris, 45–46

Heath, Chip, 13

Heath, Dan, 13

Hemingway, Ernest, 59

Hoffer, Eric, 87

Hook, line, and sinker, approach, 252–258

Hook approach, 252–254

Host, 177–178

Hostility, 117–118

Huffington, Arianna, 70

Humor, 131–132, 135–136

Icebreakers, games as, 225–226, 232

Images, brain, 67–68

Imagination, 57–59, 237

Improvement, 56, 70, 242–243, 249

Information, 23

Intelligence, 11–13, 119–120

Interruptions, 116, 123, 222, 228–229

Introductions, 170–172, 178, 189, 193, 233–235, 240, 246–247

Investments, 249, 259, 261

Involvement, 237–240

James Bond (fictitious), 45

Jerry Maguire, 28

Joi Ito, 161–162

Jokes, 131–136

Judgment, 26–28

Karate Kid, 5

Keynote addresses, 243–244

King, Martin Luther Jr., 16

Kloster, Mikkel, 149–151

Knowledge, 107, 133–134, 136, 234

Language, 56, 70. See also Body language; Strong language; Weak language

Laughter, 96

Law and Order, 204

Leadership, 151, 193, 257

communication and, 32

program training for, 16–17

questions and power of, 146

Learning mode, 6–7, 41–44, 67–68, 180

Life lesson, 244, 249

Line approach, 254–255

Listening, 158, 199–202, 210

Loehr, Jim, 72

Logistics, 113, 135

Loudness, 89–90

Maister, David, 24–25

“The Making of a Corporate Athlete,” 72

Mandate, 215–216

Marceau, Marcel, 105–106

Marlin (cartoon character), 132

Marshmallow, experiment, 7

Meetings, 218–219

efficiency of, 8–9, 213, 232

goals’ backward mapping in, 214, 232

goals of, 211–213

keys for successful, 220–232

mandate establishment at, 215–216

questions interrupting, 228–229

socialization and balance of, 229–232

Meisel, Wayne, 78

Members, 240

Memory, 45–46, 65–66, 132, 136

Mental strength, 33

Messages, 51–52, 57, 104–106

Methodology, 69

Mickelson, Phil, 43

Micropauses, 44–45

Minorities, 134, 136

Mirror neurons, 61–65, 132–133

Mistakes, 141–143

Mode, 6–7, 180

Monotones, 38, 86, 90, 100

Monroe, Marilyn, 16

Montagu, John, 125

Mother Teresa, 31, 83

Motivation, 11–13, 243–249, 256

Murphy, Maggie, 183

Mustacchia, Jim, 16, 74, 120, 226

Mutual of Omaha’s Wild Kingdom, 30–31

Names

filters lowered by using, 39–40

large groups and recalling, 43–45

techniques for learning, 41–44

visualization of, 42–43

NCIS, 169

Negativity, 14

Nervousness, 136

emotions overpowering, 24

overcoming, 20, 23–25, 27, 32

in public speaking, 19

self focus avoidance and, 20–21

as trapped energy, 20, 22

Neural pathways, 67–68

Note cards, 162–163

Notice and try, 242–243, 249, 260

Obama, Barack, 192

Objectives, as speaker, 61, 255–259

One-on-one, conversations, 199–210

Openings, 161–162, 188, 220, 237, 240

filters and, 170–178

techniques for, 158, 167

Own the Room, 8, 11, 17, 38, 167, 234

emails as rewarding of, 231–232

Facebook posting for, 260

methodology, 69

system, 4, 240

Oxford Dictionary Online, 56

Pacing, 101

Pair-ups, 164–165, 221, 234

Panels, 238, 240

Parade, 183

Pauses, 44–45, 87–89, 91–92, 94–95, 132

pregnant, 93, 96–98, 247

Peer pressure, 122

Permission

modulation’s secret is, 97–98

for superstar attainment, 261

Persistence, 15, 207

Personality

audience connection with own, 140

humor adjustment and, 131–132

Persons, 121–123

Persuasion, 180–183, 185

Picasso, Pablo, 137–138

Pictures, 125–126, 129

emotions evoked by, 56–58, 65–66, 95–96

Poirier, Manoue, 107

Politics, 135–136

Positions, 102, 244–248

Positive trigger, 22

Potential, 5–6, 17, 146, 180

Pound, Ezra, 53–54

Powell, Colin, 70

Power, 48, 54, 146, 161–162, 175, 188

Power Point, presentations, 111–112, 115–116

Practice, 73, 149–151

owning of technique and, 108–109, 242–244, 247–248, 252–258

Pregnant pauses, 93, 96–98, 247

Preparation, 117–118

Presentations, 99, 185, 233

audience and, 28, 111–112, 157–158

body language in, 100–102

closings memorable for, 179–180, 220

components for beginning, 172, 178

difference in, 147–148, 153, 235–237

filters in, 170–178

Halloween analogy for, 165–166

Power Point, 111–112, 115–116

scenes in, 58–62, 65–66, 173–174, 234, 244–245

specialty of, 145–146, 153

strong language in, 57–58, 65–66

teams in, 187–189, 194–195

techniques for great, 147–148, 153

theme song opening of, 170–171, 178

Presenter, 38, 108, 234–235

Problems, 94–95, 206, 210, 252–254

Process goal, 216–217, 232

Product goal, 216–217, 232

Productivity, 21

Professional, coach, 14, 19

Program, training, 16–17

Public speaking, 16, 207

goals of, 9–11, 193–194

habits and comfort in, 15, 70, 242

low filters best for, 35, 37, 46

motivational speeches in, 243–249

professional coach in, 14, 19

Punctuation, 95

Purpose, 7, 101–102

Queen Latifah, 29

Questions, 117–118, 146, 176, 202–204, 209–210

audience’s unasked, 113–115

line approach’s pre-answer, 254–255

meetings with interrupting, 228–229

Quotes, 83

Race, 135–136

Reading mode, 6–7

Reagan, Ronald, 10, 192, 241

Redundancy, 233–234

Religion, 135–136

Resolutions, 127–128

Riley, Pat, 43

Risks, 148–149

Robbins, Tony, 70, 73–74, 260

Roles, 188–189, 195, 225

Room, 102–103, 158, 163–167, 220–221,244-245

Roosevelt, Teddy, 241

Sanchez, Michael, 111, 241

Sandberg, Sheryl, 145

Scatliff, Julia, 78

Scenes, 237

hook approach of problem in, 252–254

position changes with, 102, 244–248

presentation of, 58–62, 65–66, 173–174, 234, 244–245

Schultz, Howard, 253

Schwartz, Tony, 72

Scrambled text, 55

Seinfeld, Jerry, 10

Self, investments in, 259, 261

Self-depreciation, 135

Self-monitors, 113–118

Sentences, 246–247

Sexual orientation, 135–136

“Show me the money!!,” 28

Shue, Andrew, 111, 241

Sidebars, 223–224, 232

Silence, 48, 54, 226–229

Sinker approach, 255–258

Skills, 10, 67–68, 99–109, 151, 242

Social Media, 239–240

Socialization, 229–232

Speaker, 137–139, 142. See also Presenter

audiences circled by, 101

get over yourself as, 20, 23, 27, 32, 190

humor as tool of, 131–132, 135–136

investment of great, 249

mistakes and caring of, 141–143

objectives as, 61, 255–259

pacing of, 101

with purpose, 7, 101–102

as self-monitors, 113–118

single spot stance of, 101

space of room filled by, 102–103

superstar, 4–5

untrained focus of, 36

Specialty, of presentations, 145–146, 153

Speech impediments, 16

Speeches, 139, 200–202, 206–210, 222

framing of, 245–246

keynote, 234, 237–238, 241, 243, 246

motivational, 243–249

Speed, of voice, 92–96

Spotlight, command of, 29

Stance, speaker, 101

Stanford University, 7

Statistics, 176, 194, 212

Stories, 59, 125–126, 175–176

bumper sticker of, 244, 246–247, 249

framing of speech and, 245–246

sentences before, 246–247

short as best for, 127–129

Storytelling, 125–126

Strategies, 193–194, 214, 221

goals and, 216–219, 232

Strengths, 33, 38, 191–194

Strong language, 57–58, 65–66

Success, keys for, 220–232

Summarization, 206, 221–223, 232

Supermodel, exercise of, 66

Superstar, 4–5, 207, 261

Switch: How to Change Things When Change is Hard (Heath, D., Heath, C.), 13

System, Own the Room, 4, 240

Talkers, 222–223

Teams, 218

audiences as members of, 190, 195

effectiveness of, 187–189, 194–195

exercises for, 195

leadership manager chosen by, 193

presentations with, 187–189, 194–195

strengths built among, 191–194

Techniques, 240–241, 249

audience involvement, 166–167, 220–221, 226–229, 232

as bag of tricks, 237–239

body polls, 137, 159–162, 220, 234

closing, 165–167

Columbo, 204–205, 207

elevator pitch as sales, 251–258

feedback for improving, 69–76, 79

great presentation, 147–148, 153

for imagination, 57–59, 237

jokes and perfection of, 132–136

learning by repeating, 67–68

mastery of, 149–151, 258

name learning, 41–44

for nervousness, 20, 23–25, 27, 32

opening, 158, 167

for pair-ups, 164–165, 234

practice and owning of, 108–109, 242–244, 247–248, 252–258

presenter’s moving around, 108

public speaking and new, 15–16

question asking, 202–204

room and closing, 165–166

think, edit, speak, 208–210

videos perfecting, 76–79

words used in response, 162–164

Television, 169–170

Thanks, showing, 177–178

Theme songs, 170–171, 173, 177–178, 189

Think, edit, speak, technique of, 208–210

Time, 9, 14, 112, 122, 174, 224

Tone

monotone as, 38, 86, 90, 100

of voice, 84–86, 98

Topics, 113, 172, 178, 183, 208

jokes and sensitive, 134–136

position changes with, 102, 244–248

Trust, 24

The Trusted Advisor (Maister), 24–25

Tweets, alerts for, 240

Twitter, 260

University of Parma, Italy, 61

Video recorders, 174–175, 193, 241, 245

exercises with, 83, 248, 253–254, 258

Videos, 19, 76–79, 129

Visualization, 42–43, 138–139

of goals, 219–220

Vito Corleone (fictitious), 90–91

Voice, 84–86, 88–90, 92–98, 188, 244

Volume, 88–91

Wallace, Robin, 187

Washington, George, 171

Weak language

examples of, 48–49, 189

exercises, 51–54, 244–245

filters driven up by, 50–51, 128–129, 132, 134, 136

message diluted by, 51–52, 57

worthlessness of, 47–48, 54, 236

Weaknesses, 38

Websites, 83, 131, 184

Wheel of Fortune, 131–132

Whispers, modulating, 90–91

Whys, 203–204

Williams, Marianne, 152

Winfrey, Oprah, 42

Wisdom, 115, 120

Wofford, Harris, 70, 192

Women, 134–135, 141

Woods, Tiger, 72

Words, 56–60, 84

effectiveness in groups of, 87–88, 90–91

response technique using, 162–164

Worthlessness, 47–48, 54, 236