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Book Description

The Manager’s Phrase Book is a collection of thousands of ready-to-use phrases that will enable you to move into the ranks of today’s most competent managers. You will have control of any situation at a moment’s notice, regardless of your position in the corporate world. You will have all the weapons you need to succeed where vibrant, meaningful, appropriate, and, perhaps above all, precise language is required.With this passport to success, you will begin a new game in which you are among the charismatic, the untouchable--the elite. The Manager’s Phrase Book is an amazingly fast paced, easy-to-use reference book that will help you to:Use the correct words at all timesConquer conflictTake on challenges and challengersBuild bridges between peopleAddress sticky situationsFurther your own careerAnd so much moreThe Manager’s Phrase Book makes it easy for you to break out of the mundane world of management and to take on all comers. It is the latest compilation of Patrick Alain’s research on how managers really communicate in today’s world.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Acknowledgments
  5. Contents
  6. Preface
  7. How to Use This Book
  8. Part 1: Staffing and HR
  9. Part 2: Ethics and Legalities
  10. Part 3: Feedback and Discipline
  11. Part 4: Bad Behavior
  12. Part 5: Motivation
  13. Part 6: When It’s Personal
  14. Part 7: Meetings and Presentations
  15. Part 8: Sticky Situations
  16. Part 9: Dealing With Customers
  17. Part 10: Managing Lower-Level Managers
  18. Bonus Section: Managing Up
  19. Index
  20. About the Author
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