Index

Absenteeism, excessive, 61–62

Abusive customers, 153–154

Acquisition, announcing an, 132–133

Admitting you were wrong, 130–131

Advice, unsolicited, 46047

Alcohol, 145–146

Altercations, physical, 137–138, 141–142

Anger, 37–38, 54–55

Announcing a company closing, 132–133

Announcing a merger/acquisition, 132–133

Asking for a raise, 175–176

Asking for a vacation, 184–185

Asking for help, 123–124

Assigning tasks, 87

Attention, getting audience, 122–123

Attitude problems, 72–73

Audience attention, getting, 122–123

Avoiding confrontation, 160–161

Bad behavior, 59–83

Bad news, giving, 124–125

Behavior, bad, 59–83

Behavior, inappropriate, 75–76

Behavior, modeling, 159

Bereavement, 106–107

Boosting team confidence, 93–94

Boss, bully, 178–179

Building confidence, 92–93

Bully boss, 178–179

Bullying subordinates, 165–166

Bullying, 37–38, 74–75, 178–179

Burnout, 111–112

Business, lost, 151–152

Buyers, reluctant, 156–157

Calls, personal, 67–68

Calm, instilling, 127–128

Closing a meeting, 121–122

Company closing announcing a, 132–133

Company credit card, 29–30

Company, tough times for a, 131–132

Complainers, 81–82

Concerns, specific, 45–46

Confidence, building/inspiring, 92–93

Confidence, team, 93–94

Confidential information, leaking, 34–35

Confrontation, 160–161

Constructive criticism, 50–51

Conversations, difficult, 44–45

Coworkers, working with, 68–69

Credit card, company, 29–30

Criticism from employees, 136–137

Criticism, constructive, 50–51

Customer service, 147

Customers, 147–157

Danger, 117, 143

Deadlines, missing, 64–65

Dealing with a bully boss, 178–179

Dealing with customers, 147–157

Dealing with hecklers, 128–129

Death in the family, 106–107

Delegating, 88–89, 164–165

Demotions, 21–22

Department morale, boosting, 97–98

Depression, 114–115

Deserved raises, 18

Difficult conversations, 44–45

Difficulties, financial, 113–114

Disagreeing with superiors, 184–185

Disappointment, 53–54

Discipline issues, 43–57

Discussing mistakes, 177–178

Divorce, 108–109

Domestic violence, 116–117

Down, feeling, 114–115

Drinking, 145–146

Drugs, 145–146

Effective leadership, 161–162

Employee tantrums, 144–145

Employee, praising an, 94

Employees, criticism from, 136–137

Employees, firing, 23

Employees, inability to pay, 140–141

Employees, new, 14–15

Employees, promising, 100

Encouraging innovation, 103–104

Ethics issues, 27–41

Excellence, rewarding, 89–90

Excessive absenteeism, 61–62

Expectations, 71

Expectations, setting, 86

Expense accounts, 29–30

Facebook, 40

Family, death in the, 106–107

Favorites, playing, 169–170

Feedback issues, 43–57

Feedback, 50–51

Feeling down, 114–115

Feeling overworked, 185–186

Fighting, 137–138, 141–142

Financial difficulties, 113–114

Firing employees, 23

Flattering superiors, 183–184

Flattery, 79–80

Fraternization, 139

Getting audience attention, 122–123

Giving bad news, 124–125

Gossiping, 80–81

Harassment, sexual, 36–37

Health, 39, 107–108

Hecklers, 128–129

Help, asking for, 123–124

Honesty, 31

HR issues, 13–26

Humor, 9

Hygiene, lacking basic, 77–78

Idea, introducing a new, 180–181

Ideas, stealing, 33–34

Illness, 107–108

Inability to delegate, 164–165

Inability to pay employees, 140–141

Inappropriate behavior, 75–76

Incentives, providing, 90–91

Industry, tough times for an, 131–132

Ineffective leadership, 161–162

Information, confidential, 34–35

Injuries, 39–40

Innovation, 103–104

Inspiring confidence, 92–93

Instilling calm, 127–128

Intellectual property, 33

Interference, running, 176–177

Internet use, 40–41

Introducing a new idea, 180–181

Irate customers, 148–149

Key points, recapping, 125–126

Lacking basic hygiene, 77–78

Lacking pride, 101–102

Lateness, 60–61

Lateral moves, 16–17

Laziness, 171–172

Leadership, effective, 161–162

Leadership, ineffective, 161–162

Leaking confidential information, 34–35

Legal issues, 27–41

Lighter workload, needing a, 181–182

Loose cannons, 82–83

Lost business, 151–152

Low self-esteem, 102–103

Lower-level managers, managing, 159–172

Lying, 30–31

Machiavellian tactics, 55–57

Managers, customers speaking to, 152–153

Managing lower-level managers, 159–172

Managing up, 173–186

Meeting objectives, not, 64–65

Meetings, 119–133

Mentoring, 100

Merger, announcing a, 132–133

Micromanaging, 162–163

Missing deadlines, 64–65

Mistakes, discussing, 177–178

Modeling behavior, 159

Mojo, 98

Morale, boosting team, 97–98

Motivation issues, 85–104

Moves, lateral, 16–17

Needing a lighter workload, 181–182

Needs, customers’, 155

New hires, 14–15

New idea, introducing a, 180–181

Not meeting objectives, 64–65

Nudging underperformers, 98–99

Objectives, not meeting, 64–65

Once-loyal customers, 151–152

Ongoing underperformance 48–49

Opening a meeting, 120–121

Overworked, feeling, 185–186

Pay employees, inability to, 140–141

Performance reviews, 15–16

Perpetual lateness, 60–61

Personal calls, 67–68

Personal issues, 105–117

Physical altercations, 137–138, 141–142

Playing favorites, 169–170

Playing the victim, 76–77

Pleasure-pain principle, 85

Praising your team, 96–97

Presentations, 119–133

Presenteeism, 63

Pride, 101–102

Prioritizing, 70–71

Private, speaking in, 49–50

Problems, attitude, 72–73

Procrastination, 70–71

Project, requesting a, 179–180

Promising employees, mentoring, 100

Promotions, 20–21

Proposing a solution, 126–127

Providing incentives, 90–91

Quitting, 24

Raise, asking for a, 175–167

Raises, 18–20

Recapping key points, 125–126

Refunds, 149–150

Regulations, safety, 28–29

Reluctant buyers, 156–157

Requesting a project, 179–180

Rewarding excellence, 89–90

Rules, 27

Running interference, 176–177

Safety regulations, 28–29

Safety, 39

Sarcasm, 9

Satisfaction, 101

Saying no to superiors, 174–175

Secrets, 34–35

Self-control, 38

Self-esteem, low, 102–103

Setting expectations, 86

Sexual harassment, 36–37

Sickness, 107–108

Social media, 41

Socializing, 65–67

Solution, proposing a, 126–127

Speaking in private, 49–50

Staffing issues, 13–26

Stealing ideas, 33–34

Stealing, 32–33

Stress, 110–111

Structure, 167–168

Subordinates, bullying, 165–166

Sub-par work, 71–72

Suicide, 115

Superiors, disagreeing with, 184–185

Superiors, flattering, 183–184

Superiors, saying no to, 174–175

Surfing the Web, 40–41

Sycophants, 79–80

Tantrums, 144–145

Tardiness, 60–61

Tasks, assigning, 87

Tasks, delegating, 88–89

Team confidence, boosting, 93–94

Team morale, boosting, 97–98

Team, praising your, 96–97

Threats, 37–38, 74–75, 142–143

Time management, 64–65, 70–71

Time off, 25–26

Time, wasting, 70–71

Tough times for a company/industry, 131–132

Trust, 59

Truth, 79–80

Underperformance, 48–49

Underperformers, 98–99

Underserved raises, 19–20

Unsolicited advice 46–47

Vacation, 26

Vacations, asking for a, 184–185

Victim, playing the, 76–77

Violence, domestic, 116–117

Wasting time, 70–71

Web surfing, 40–41

Whining, 82

Work, injuries at, 39–40

Work, lacking pride in, 101–102

Work, sub-par, 71–72

Working with coworkers, 68–69

Workload, needing a lighter, 181–182

Wrong, admitting you were, 130–131

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