-
Thriving in an Increasingly Digital Ecosystem
Author Stephanie L. Woerner , Peter Weill
The business world is rapidly digitizing, breaking down industry barriers and creating new opportunities while destroying long-successful business models. Given the amount of turmoil digital disruption is causing, authors Peter Weill and Stephanie L....
Release Date 2015/07 -
Author Juan Santalo , Carmelo Cennamo
Many of today’s most successful technology businesses— including Apple, Facebook, and Uber — are built on a platform-based business model. But the increasing popularity of platform strategies masks a difficult truth: Such strategies are hard to ex....
Release Date 2015/10 -
The Art of Managing Complex Collaborations
Author Barbara Mittleman , Joel Cutcher-Gershenfeld , Eric Knight
The only way to move forward on society's biggest challenges may be through consortiums. But it's not easy to assemble such groups or to keep them together. The experiences of The Biomarkers Consortium, a nine-year-old public-private partnership in the health ind....
Release Date 2015/10 -
Creating Effective Dialogue About Corporate Social Responsibility
Author Stefania Romenti , Stelios Zyglidopoulos , Laura Illia
Corporate social responsibility initiatives run the risk of being seen as insincere. However, there are ways that companies can thoughtfully — and effectively — engage with the public about social issues. The authors make four suggestions for companies ....
Release Date 2015/10 -
Aligning Corporate Learning with Strategy
Author David Gray , Bernard Jaworski , Shlomo Ben-Hur
Surveys of CEOs point to a shortage of leadership and management talent as a leading concern. It’s not that companies refrain from investing in developing their people: In 2012, companies in developed economies spent nearly $400 billion on training. But, as a....
Release Date 2015/10 -
What High-Potential Young Managers Want
Author Otto Scharmer , Thomas Graf , Jie Cao , Burak Koyuncu , Monika Hamori
The authors conducted two surveys, yielding responses from more than 1,200 young professionals, and had 18 in-depth interviews to examine the work behaviors and experiences of early-career, highly skilled employees. They found that young professionals have short av....
Release Date 2015/10 -
How Customers View Self-service Technologies
Author Joel E. Collier , Sheryl E. Kimes
Consumers are not running away from self-service options — just poorly implemented ones. Managers often underestimate customer’s need for employee interaction during a self-service experience, as well as customer desires for convenience and for transact....
Release Date 2015/10 -
Author Thomas A. Kochan
Business leaders have a choice in how they want to compete. “High-road” companies, author Thomas A. Kochan argues, are managed for the long term, seeking to compete through a combination of high productivity, innovation, and quality customer service tha....
Release Date 2015/10 -
Sharing Supply Chain Data in the Digital Era
Author Meir Kahtan , Michael Hu , Sean T. Monahan
Effectively managing and coordinating supply chains will increasingly require new approaches to data transparency and collaboration. Supply chains in coming years will become even more “networked” than they are today — with significant portions of....
Release Date 2015/10 -
Preparing for Disruptions Through Early Detection
Author Yossi Sheffi
Detecting the potential for disruptions to business operations — ideally before the disruptions occur — can help companies reduce their negative impact. Different disruptions have different degrees of impact, which affects how companies prioritize risk ....
Release Date 2015/10 -
How Workplace Fairness Affects Employee Commitment
Author Fiona Harrigan , Paul McGrath , Lucy McCarthy , Donna Marshall , Jean-Louis Barsoux
New research offers insights into the effects that fair procedures and outcomes - or a lack of them - have on employees' commitment to an organization. Show and hide more
Release Date 2016/01 -
Author David B. Yoffie , Martha E. Mangelsdorf
How can executives develop their skills as strategists? One good way is to learn from the masters. In a recent book, Strategy Rules: Five Timeless Lessons From Bill Gates, Andy Grove, and Steve Jobs (HarperCollins, 2015), David B. Yoffie and Michael A. Cusumano exa....
Release Date 2016/01 -
Author Michael Etter , Isabell M. Welpe , Timm O. Sprenger , Cornelius Puschmann , Johan Bo
Few CEOs of large companies leverage the power of Twitter to the fullest extent. As of September 2014, only 42 Fortune 500 CEOs had Twitter accounts. The authors argue that rather than waiting for impressions to be driven by the media or by individuals with ulterio....
Release Date 2016/01 -
Leading in the Age of Super-Transparency
Author David M. Upton , Robert Austin
When Martha Payne, a 9-year-old student in Argyll, Scotland, started a blog in April 2012 to photograph and rate her school lunches, she had no idea of the stir she would cause. The blog logged 2 million hits in its first six weeks. When the local area council aske....
Release Date 2016/01 -
Using Social Media in Business Disputes
Author David Orozco
Large companies frequently exploit their vastly superior legal resources and capabilities to the disadvantage of smaller competitors. The mere threat of litigation and the prospect of a prolonged lawsuit are often all that is necessary to persuade a smaller busines....
Release Date 2016/01 -
What's Your Strategy for Supply Chain Disclosure?
Author Fiona Harrigan , Paul McGrath , Lucy McCarthy , Donna Marshall
While global supply chains are expected to be lean, agile, and sustainable, they have also become the focus of growing attention from a variety of external stakeholders seeking information that includes and frequently exceeds what the company is legally obliged to ....
Release Date 2016/01 -
Finding the Right Role for Social Media in Innovation
Author Deborah L. Roberts , Frank T. Piller
Social media success stories have highlighted the impact social media can have on companies’ fortunes. Yet the authors argue that there is a significant opportunity that isn’t being realized: utilizing social media to support innovation and new product ....
Release Date 2016/04 -
Keep Calm and Manage Disruption
Author Joshua S. Gans
Many business leaders are terrified by the word “disruption.” Over the past 20 years, Harvard Business School professor Clayton M. Christensen’s theory of disruptive innovation has led to widespread fear and paranoia among executives. For many, di....
Release Date 2016/04 -
The Metrics That Marketers Muddle
Author Charan K. Bagga , Neil T. Bendle
A big challenge for marketing is demonstrating its business value. As the finance function becomes more powerful within companies, some see marketing’s influence as declining. One major reason is the difficulty of measuring its impact. The article has two pur....
Release Date 2016/04 -
Why Learning Is Central to Sustained Innovation
Author Peter T. Ward , Rachna Shah , Toni L. Doolen , Philipp Mayrl , Anja Schulze , Udo Lin
Managers often say they want to improve their product development capability based on so-called “lean” principles and practices so they can innovate while reducing costs and improving quality. In studying manufacturing over the past two decades, the aut....
Release Date 2016/04 -
Author Byron Hanson , David H. Henard , Michael A. Stanko , Charan K. Bagga , Neil T. Bendl
Too often, great products fail because customers do not recognize the value that they create. Although we now have ample insight into how customers evaluate new products, many companies focus primarily on creating value -- without enough regard to how customers rec....
Release Date 2016/04 -
How Boards Botch CEO Succession
Author Nancy Lane , Robert Hooijberg
The strategic importance of CEO succession is indisputable, and the elements of effective succession planning have long been known. So why do many boards plan poorly for CEO succession when the cost of failure is so high? Research finds three key reasons: Hiring cr....
Release Date 2016/07 -
Do You Know What Really Drives Your Business's Performance?
Author Rhian Silvestro
Managerial decisions are based on assumptions about the relationships between different aspects of performance. Investments in employees, for example, are often predicated on the assumption that well-rewarded and engaged employees deliver higher levels of service, ....
Release Date 2016/07 -
Author Jean-Louis Barsoux , Andreas König , Albrecht Enders
Executives, the authors argue, are very good at decision making if the objectives are clear, and if the choice is between a set of specific, predefined options. But when the decisions are complex, business leaders tend to home in quickly on a couple of options, lis....
Release Date 2016/07 -
The Lost Art of Thinking in Large Organizations
Author Duncan Simester
Making the transition from management to leadership requires managers to exercise skills in strategic thinking — skills they don’t often get to practice in the action-oriented environment they know best. Managers moving into senior leadership must learn....
Release Date 2016/07 -
Managing Tensions Between New and Existing Business Models
Author Nicolai J. Foss , J. Andrei Villarroel , Marcel Bogers , Kristian J. Sund
Exploring new business models may be a good way to stay competitive, but doing so can create tensions internally, in areas such as organizational structure and competition for resources. Companies exploring business model innovation may not recognize the inevitabil....
Release Date 2016/07 -
Are Nonfinancial Metrics Good Leading Indicators of Future Financial Performance?
Author Don O’Sullivan , Vincent O’Connell
Although using nonfinancial metrics like customer satisfaction has become increasingly popular in assessing executive performance and determining compensation, the practice has some significant drawbacks. Not all metrics apply equally to all industries. Companies c....
Release Date 2016/07