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Author Laura Winig
South Afirca's Nedbank is a leader in its market - but to stay in that position, it needed to identify new ways to serve its existing business clientele as well as attract new customers. Its solution: Use the extensive transaction data the bank collects to help cu....
Release Date 2016/01 -
Author Karen LaPierre , Toshiro Wakayama
Within a business, opposing ideas typically lead to conflict and, in the face of conflicting demands, managers will feel anxiety, stress, and frustration. However, the authors’ research at Aeon Co. Ltd., one of Japan’s largest retailers, suggests that a....
Release Date 2017/04 -
What Makes Change Harder or Easier
Author Jan vom Brocke , Theresa Schmiedel , Markus Spiegel
Before you adopt any popular new management approach, it pays to analyze the implicit values embedded in it. Then ask yourself: How well will those values fit our existing organizational culture? Show and hide more
Release Date 2017/04 -
The Corporate Implications of Longer Lives
Author Andrew Scott , Lynda Gratton
Across the world, people today are living longer. Whether it is in the United States, China, or Rwanda, average human life expectancy has increased over the past few decades. There is growing awareness that increasing longevity will have major implications for how....
Release Date 2017/04 -
The Heavy Toll of ‘Always-On’ Technology
Author Larry D. Rosen , Frieda Klotz
Our electronic devices and expectations for immediate responses to communications are degrading our attention, with implications not just for productivity but also for mental health and stress levels in the workplace. That’s according to the 2016 book The Dis....
Release Date 2017/04 -
Protect Your Project From Escalating Doubts
Author Thomas G. Lechler , Aaron J. Shenhar , Dov Dvir , Steven Spear , Ranga V. Ramasesh
Many projects are launched with great promise but lose traction and momentum during project delivery, when the real work of the initiative is underway. Shifting organizational priorities, changes in leadership, and distrust of information about the project’s....
Release Date 2017/04 -
Mastering the Digital Innovation Challenge
Author Gerald C. Kane , Rikard Lindgren , Lars Mathiassen , Fredrik Svahn
For Volvo Cars, pursuing digital innovation required fundamentally rethinking the organization, while also keeping the core business functioning efficiently. The company did so by balancing four interrelated competing concerns: (1) new and established innovation ca....
Release Date 2017/04 -
The Most Underrated Skill in Management
Author Barbara H. Wixom , Nelson Repenning , Don Kieffer , Michael Morales , Todd Astor
According to the authors, there are few questions in business more powerful than “What problem are you trying to solve?” The authors argue that leaders who can formulate clear problem statements get more done with less effort and move more rapidly than ....
Release Date 2017/04 -
Why Can't We Have More Than One Digital Strategy?
Author Bruce Posner
A recent MIT Sloan Management Review article argued that companies need to choose whether to focus their digital strategy on customer engagement or digitized solutions. But several readers wondered why they needed to choose one option over the other. Show an....
Release Date 2017/04 -
The End of Corporate Culture As We Know It
Author Paul Michelman
We are evolving toward the age of networked enterprise, in which the traditional hierarchies of the corporation will be supplanted by self-organizing systems collaborating on digital platforms. In this environment, strong cultures may turn from assets to liabilitie....
Release Date 2017/07 -
Mastering the Make-in-India Challenge
Author Andreas P.J. Schotter , Ram Mudambi , Haritha Saranga
Despite India’s economic growth and potential, developing a successful strategy for the country remains one of the most complex challenges for foreign multinationals. This challenge is rooted in the hard realities of global scale and costs. Most foreign execu....
Release Date 2017/07 -
Rethinking the East Asian Leadership Gap
Author Daphne Xiao , Jean-Louis Barsoux , Winter Nie
Many western multinationals have a tough time finding local talent in East Asia — a problem that global companies originating in East Asia don’t seem to face. One problem: The cultural values and expectations of those doing the hiring and those seeking ....
Release Date 2017/07 -
The Flare and Focus of Successful Futurists
Author Amy Webb
Futurists are skilled at listening to and interpreting signals. They look for early patterns on the fringe, before those “pretrends” begin moving toward the mainstream. Although futurists know most patterns will come to nothing, they watch and wait and ....
Release Date 2017/07 -
A Data-Driven Approach to Identifying Future Leaders
Author Anh Nguyen Phillips , Kelly Monahan , Stacey Philpot
Many executives believe they are good at identifying leadership talent. However, when asked how they make their decisions, they often cite intuition or “gut” instincts. Social science research, on the other hand, suggests that individuals are often pron....
Release Date 2017/07 -
Supply Chains Built for Speed and Customization
Author Christopher S. Tang , ManMohan S Sodhi
Thanks to emerging technologies like 3-D printing, manufacturers can offer consumers customized products and do so with unprecedented speed. Intrigued by a new product you saw in a YouTube video? Well, someday soon you may be able to personalize it, order it via th....
Release Date 2017/07 -
The Missing Piece in Performance Development
Author Shlomo Ben-Hur , Nik Kinley
In recent years, organizations have begun to prioritize processes for improving future performance over evaluating employees’ past efforts. Yearly development objectives and annual reviews are being replaced by real-time feedback delivered directly by line ma....
Release Date 2017/07 -
Building a Winning Business Model Portfolio
Author Danielle G. Reza , Stefan Haefliger , Paolo Aversa
Across many industries, companies are using innovative business models as a basis for competitive advantage. In recent years, for example, upstarts such as Uber Technologies Inc. and Airbnb Inc. have used multisided business models to leverage ordinary resources ag....
Release Date 2017/07 -
Developing Innovative Solutions Through Internal Crowdsourcing
Author Sean Looram , Lâle Kesebi , Ann Majchrzak , Arvind Malhotra
As organizations search for better solutions to their everyday problems, many are encouraging employees to use their experiences to develop new ideas and play a more active role in the innovation process. Companies including AT&T Inc., Google Inc., and Deutsche Tel....
Release Date 2017/07 -
The Power of Consumer Stories in Digital Marketing
Author Jeff Lee , Renee Gosline , Glen L. Urban
New research finds that stories about consumers’ positive experiences with a brand significantly increase users’ engagement with brand websites, and stories originating from consumers are especially powerful in shaping brand attitudes in social media. Indeed, ....
Release Date 2017/07 -
How to Catalyze Innovation in Your Organization
Author Mary Uhl-Bien , Jonathan Sims , Michael Arena , Rob Cross
While technology giants such as Alphabet Inc., Apple Inc., and Facebook Inc. are lionized for their innovative cultures, other industries struggle with hierarchal organizations that make consistent organic innovation very difficult. Companies try to address this by....
Release Date 2017/07 -
Leadership Development’s Epic Fail
Author Eric J. McNulty
As busy as they are, leaders need to find ways to observe fundamental work processes in their organizations. When they do, they usually discover that there are gaps between theory and reality in how works get done. Michael Morales’ experience — in which....
Release Date 2017/07 -
The Best Response to Digital Disruption
Author Nicolas van Zeebroeck , Jacques Bughin
Few executives would dispute that digitization’s disruptive influence is growing. But surprisingly little empirical evidence has captured either the magnitude of digital disruption or how incumbents are reacting. Leaders know they have a problem but lack guid....
Release Date 2017/07 -
The Big Squeeze: How Compression Threatens Old Industries
Author Michael Moore , Vedrana Savic , Paul Nunes , Omar Abbosh
Accelerating compression of both revenues and profits may rapidly prove fatal to traditional businesses. Consider the accelerating decline of voice calls as a means of communicating via mobile telephone: From 2013 to 2015, average mobile voice revenue per user decl....
Release Date 2017/07 -
Creating Better Innovation Measurement Practices
Author Pamela Lirio , Marie-Cécile Cervellon , Iyad Rahwan , Manuel Cebrian , Alpheus Bingh
At most companies, innovation is a top managerial priority. Many managers look at successful innovators such as Apple Inc. and Google Inc. with envy, wishing that their companies could be half as innovative. To boost and benchmark innovation, managers often use qua....
Release Date 2017/10 -
The New Frontier of Price Optimization
Author David Simchi-Levi
Identifying the optimal prices for products was once a time-consuming process. That’s changing as businesses start to take advantage of advances in machine learning, increases in computing speed, and greater availability of data. Show and hide more ....
Release Date 2017/10 -
Five Rules for Managing Large, Complex Projects
Author Sam MacAulay , David Gann , Mark Dodgson , Andrew Davies
“Megaprojects” — defined as projects with budgets exceeding $1 billion — are important contributors to numerous sectors, including health care, defense, mining, telecommunications, transport, energy and water infrastructure, sporting events,....
Release Date 2017/10 -
Harnessing the Secret Structure of Innovation
Author Johann Harnoss , Ramiro Palma , Thomas Fink , Martin Reeves
In an era of low growth, companies need innovation more than ever. They can draw on a large body of theory and precedent. In practice, though, the authors say that innovation is more of an art than a science. They argue that there is an opportunity to view innovati....
Release Date 2017/10 -
Author Paul Michelman
We live and work in an age when the need for corporate reinvention is treated almost as a given. CEOs often talk about reducing hierarchy and increasing agility, flexibility, and connectedness to the market, and virtually every large company is “transforming ....
Release Date 2017/10