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Introduction to the Team Software Process(SM)
Author James W. Over , Watts S. Humphrey
Watts Humphrey is the visionary behind the Capability Maturity Model (CMM)(R) and the Personal Software Process (PSP) (sm). The CMM contains a framework for software process improvement at the organizational level. The PSP builds the self-discipline needed for indiv....
Release Date 1999/08 -
Windows® CE 3.0 Application Programming
Author Marshall Brain , Nick Grattan
Windows CE 3.0 programming for Pocket PC, handheld PC, and embedded devicesEnterprise computing including COM, DCOM, database access using ADOCE, and Microsoft Message QueueCommunications, including Internet Web access with HTTP, TCP/IP, sockets, serial communicatio....
Release Date 2000/10 -
How to Resolve Conflict—Management Development
Author Matthew Bennet , Phoebe A. Sheftel
Conflict within an organization can quickly destroy the productivity of both individuals and work teams. This Infoline will show you how to apply the sound principles of conflict resolution to most situations. The issue details two schools of thought on conflict man....
Release Date 2001/04 -
Author Pamela Gordon
When it comes to believing that business can be profitable and environmentally sensitive, cynics abound on both sides. But in Lean and Green, Pamela Gordon proves that capitalism and environmentalism are not mutually exclusive-quite the contrary. She shows how ....
Release Date 2001/09 -
Author Barry Flicker
Everyone is a project manager-projects are what all of us do day in and day out. Skillful project management is fundamental to survival in today's warp-speed world. Yet it is often misunderstood, leading to unrealistic deadlines, poorly defined goals, and wasted ti....
Release Date 2002/03 -
Customer Culture: How FedEx® and Other Great Companies Put the Customer First Every Day
Author Michael D. Basch
Everyone talks about creating a "customer-centered culture." In CustomerCulture: How FedEx and Other Great Companies Put Their Customer First Every Day, the executive who pioneered FedExÕs legendary customer culture shows exactly how to go beyond talk and make it ha....
Release Date 2002/06 -
Communication Skills for Managers, Fifth Edition
Author Janis Fisher Chan
The ability to communicate clearly is the critical core competency for successful managers at all levels and in all industries. This self-study course is your guide to business communication that delivers the message?whether written, spoken, in person or via e-mail....
Release Date 2002/08 -
Author Joseph A. Michelli
WAKE UP AND SMELL THE SUCCESS!You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profi....
Release Date 2002/09 -
The Blind Men and the Elephant
Author David Schmaltz
If you work, you probably manage projects every day-even if "project manager" isn't in your official title-and you know how frustrating the experience can be. Using the familiar story of six blind men failing to describe an elephant to each other as a metaphor....
Release Date 2003/04 -
There's No Business That's Not Show Business: Marketing in an Experience Culture
Author Karen Vrotsos , David L. Rogers , Bernd H. Schmitt
Say goodbye to "business as usual"--to succeed today you need show business!How do you market in today's "experience culture"--as conventional advertising grows increasingly ineffective, and customers grow increasingly independent? Companies and brands from Altoids....
Release Date 2003/06 -
Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty
Author Harvey Thompson
Who's stealing your customers? Why is it happening? How can you stop it? These are the toughest questions facing virtually every enterprise. Who Stole My Customer?? is your complete guide to planning and implementing customer loyalty processes that really work-beca....
Release Date 2004/02 -
The Software Deployment Mystery - Solved! A Customer Guide
Author Charles P. Brown , Fernando Zuliani , Reid Byers , Calvin Lawrence , Mike Ransom , Ca
To solve any mystery, detectives rely on their experience along with proven tools and techniques to unravel the conundrum. This IBM Redbook addresses the often illusive mystery known as software deployment success. The information, practices, and methods presented i....
Release Date 2004/02 -
Agile Project Management with Scrum
Author Ken Schwaber
The rules and practices for Scrum—a simple process for managing complex projects—are few, straightforward, and easy to learn. But Scrum’s simplicity itself—its lack of prescription—can be disarming, and new practitioners often find themselves reverting to old projec....
Release Date 2004/02 -
Author Esther Der , Johanna Rothman
You may never have seen great management. Or, more likely, you've seen pieces of great management, but you may not know how to pull it all together. If you're a seasoned manager who wants to be more effective, or if you're considering moving into management, thi....
Release Date 2005/09 -
Efficiency in Learning: Evidence-Based Guidelines to Manage Cognitive Load
Author John Sweller , Frank Nguyen , Ruth C. Clark
Efficiency in Learning offers a road map of the most effective ways to use the three fundamental communication of training: visuals, written text, and audio. Regardless of how you are delivering your training materials—in the classroom, in print, by synchronous or a....
Release Date 2005/12 -
Middle Managers in Program and Portfolio Management
Author Ralf Müller , Tomas Blomquist
The increasing "projectization" of organizations has led to a greater reliance on program and project portfolio management, and middle managers are playing a central role in the management of multiple simultaneous projects. Experienced project managers understand t....
Release Date 2006/01 -
The Leader of the Future 2: Visions, Strategies, and Practices for the New Era
Author Marshall Goldsmith , Frances Hesselbein
The Leader of the Future 2 follows in the footsteps of the international bestseller The Leader of the Future, which has been translated into twenty-eight languages, and is one of the most widely distributed edited collections on leadership to date.In twenty-seven in....
Release Date 2006/09 -
The Earned Value Management Maturity Model
Author Ray W. Stratton
The Earned Value Management Maturity Model® gives you the fundamental tools needed to build an effective Earned Value Management System (EVMS). This must-have resource makes earned value management easy by defining a maturity model and describing metrics to me....
Release Date 2006/09 -
CMMI Survival Guide: Just Enough Process Improvement
Author Richard Turner , Suzanne Garcia
Praise for CMMI® Survival Guide"Traveling down the CMMI road can be difficult and time-consuming. Garcia and Turner have given us a practical roadmap that addresses the key points to learn as well as the many potholes to avoid. Their Survival Guide is a most valuabl....
Release Date 2006/10 -
CMMI: Guidelines for Process Integration and Product Improvement, Second Edition
Author Sandy Shrum , Mike Konrad , Mary Beth Chrissis
CMMI® (Capability Maturity Model® Integration) describes best practices for the development and maintenance of products and services across their entire lifecycle. By integrating essential bodies of knowledge, CMMI provides a single, comprehensive framework for orga....
Release Date 2006/11 -
Professional Team Foundation Server
Author Mickey Gousset , Erik Gunvaldson , Jean-Luc David
As the most important component of Microsoft's Visual Studio(r) 2005 Team System, Team Foundation Server is the central integration point that provides a collaborative environment for every member of a team, regardless of role. Since Team Foundation Server is so ti....
Release Date 2006/11 -
101 Ways to Build Better Relationships with Your Customers
Author Peter R. Garber
Building better customer relationships is not just something that would be nice to do – it is something you must do if you expect to be successful in business today. This book contains 101 useful suggestions for maintaining and building relationships with your custo....
Release Date 2007/01 -
Author Richard E. Zultner , Peter C. Patton , Bijay K. Jayaswal
Leading companies around the world, including Toyota and General Electric, have practiced Quality Function Deployment (QFD) for decades. Developed in Japan by Dr. Yoji Akao and Dr. Shigeru Mizuno, QFD has two aims: to ensure that true customer needs are properly dep....
Release Date 2007/03 -
CMMI for Outsourcing: Guidelines for Software, Systems, and IT Acquisition
Author Susan Kushner , John W. Mishler , Deborah K. Yedlin , Hubert F. Hofmann
"By following the guidance contained in [the CMMI-ACQ and this book], you'll be able to build an organic acquisition capability that will position your organization to successfully set the scope of engagements with suppliers, keep suppliers and in-house users focus....
Release Date 2007/03 -
Managing Projects with Microsoft® Visual Studio® Team System
Author Martin Danner , Joel Semeniuk
Get the practical reference for using Visual Studio Team System in your software development lifecycle—and maximize project success. Designed for software project managers, this book offers straightforward product information and expert insights for collaborating w....
Release Date 2007/03 -
Project Management Success with CMMI
Author James Persse
Use CMMI to Improve Project Management Efficiency, Effectiveness, and AccountabilityThe Capability Maturity Model Integration (CMMI) Maturity Level 2 offers powerful, end-to-end tools for improvement throughout your organization. In Project Management Success with C....
Release Date 2007/06 -
Author Neil Raden , James Taylor
“Automated decisions systems are probably already being used in your industry, and they will undoubtedly grow in importance. If your business needs to make quick, accurate decisions on an industrialized scale, you need to read this book.”Thomas H. Davenport, Profess....
Release Date 2007/06 -
Author Ken Jennings , John Stahl-Wert
Matt James is in trouble. Recently promoted to head his division, he's delivered two years of divisional losses in clients, market share, and profits. He knows his workers are talented and creative, but they don't respond to his efforts to lead them, and he'....
Release Date 2007/06 -
Author Johanna Rothman
Your project can't fail. That's a lot of pressure on you, and yet you don't want to buy into any one specific process, methodology, or lifecycle.Your project is different. It doesn't fit into those neat descriptions.Manage It! will show you how to beg, borrow, a....
Release Date 2007/06 -
The Best Political Cartoons of the Year, 2008 Edition
Author Brian Fairrington , Daryl Cagle
The Best Political Cartoons of the Year, 2008 EditionThe Best of the Year in Editorial CartoonsAll of the top political cartoonists in the world contributed to this collection of the best cartoons of 2007, from Daryl Cagle's Professional Cartoonists Index website, ....
Release Date 2007/11