-
Great Customer Experience Starts with Product Management
Author Matt LeMay
From a customer’s standpoint, every interaction with a product or brand is just part of a connected experience. But for many companies, individual touchpoints, channels, and products are often treated as disconnected silos. How can your organization connect and ali....
Release Date 2018/02 -
Great Big Agile: An OS for Agile Leaders
Author Jeff Dalton
Big Agile leaders need an empirical, "high-trust" model that provides guidance for scaling and sustaining agility and capability throughout a modern technology organization. This book presents the Agile Performance Holarchy (APH)—a "how-ability" model that pro....
Release Date 2018/12 -
Global Kata: Success Through the Lean Business System Reference Model
Author Terence T. Burton
The book that reinvents Lean for a new generation, a new global culture, and a new benchmark of successGlobal Kata: Success Through the Lean Business System Reference Model™ sets a new benchmark for the evolution of Lean and strategic improvement. The book and the ....
Release Date 2015/09 -
Getting to Resolution, 2nd Edition
Author Stewart Levine
Adversarial models for dealing with conflict waste time, money, and energy. They satisfy no one, so the conflict ends up resurfacing in a different form. Stewart Levine's “resolutionary” alternative goes beyond compromise and capitulation. He offers ten guidin....
Release Date 2009/11 -
Fundamentals of Assurance for Lean Projects
Author Christopher Wright
An introduction to Lean thinking Lean is a mindset rather than a methodology; it is a way of thinking based on practices, strategies, tools and methods that can be applied to maximise value and minimise waste while ensuring that processes achieve corporate go....
Release Date 2017/03 -
Author Andy Brophy
Learn how to make your company more efficient, increase customer value with less work and make better use of your organisation’s resources by implementing a Lean management strategy.The Financial Times Guide to Lean is a guide to the tools that are used to implement....
Release Date 2013/02 -
Author Harvard Business School Press
Closing individual sales, in most businesses, is not enough for success. Success depends on developing profitable lifetime relationships with customers. But gaining customer loyalty requires hard work, care, and attentiveness. In this book, you'll learn to assess t....
Release Date 2010/11 -
Flip the Funnel: How to Use Existing Customers to Gain New Ones
Author Joseph Jaffe
Why customer retention is the new acquisitionIf there's anything the recession of 2009 taught us, it was the importance of investing in our customers, but when was this any different? So says Joseph Jaffe, bestselling author of Life After the 30-Second Spot and Joi....
Release Date 2010/01 -
Author Ryan Ripley , Todd Miller
A Scrum Master's work is never done. The Development team needs your support, the Product Owner is often lost in the complexities of agile product management, and your managers and stakeholders need to know what will be done, by when, and for how much. Learn how experien....
Release Date 2020/01 -
Author Emily KING
Veterans are a tremendous source of untapped talent and come with a wealth of skills and experience beyond those of typical civilian employees. Field Tested gives readers the insight and tools they need to recruit and retain veterans, and to maximize their value in ....
Release Date 2011/11 -
Author Ezra Schwartz
Learn how to unify Customer Experience, User Experience and more to shape lasting customer engagement in a world of rapid change.About This BookAn introductory guide to Experience Design that will help you break into XD as a career by gaining A strong foundational ....
Release Date 2017/08 -
Author Paul Rissen
Improving your craft is a key skill for product and user experience professionals working in the digital era. There are many established methods of product development to inspire and focus teams—Sprint, Lean, Agile, Kanban—all of which focus on solutions to custome....
Release Date 2019/11 -
Experiential Learning: Experience as the Source of Learning and Development, Second Edition
Author David Kolb
Experiential learning is a powerful and proven approach to teaching and learning that is based on one incontrovertible reality: people learn best through experience. Now, in this extensively updated book, David A. Kolb offers a systematic and up-to-date statement of....
Release Date 2014/12 -
Experience Explorer Facilitator's Guide
Author N. Anand Chandrasekar , Meena Wilson
Experience Explorer gives leaders a powerful and efficient tool for discovering what they have learned about effective leadership and what they still need to learn. When leaders explore and talk about their past experiences, they can better plan future learning expe....
Release Date 2014/10 -
Experience Design: A Framework for Integrating Brand, Experience, and Value
Author Kevin Farnham , Patrick Newbery
Bridge the gap between business and design to improve the customer experienceBusinesses thrive when they can engage customers. And, while many companies understand that design is a powerful tool for engagement, they do not have the vocabulary, tools, and processes t....
Release Date 2013/08 -
Executable Specifications with Scrum: A Practical Guide to Agile Requirements Discovery
Author Mario Cardinal
Most books about specifications still assume that requirements can be known up front and won’t change much during your project. In today’s “real world,” however, you must specify and build software in the face of high and continuing uncertainty. Scrum and other agil....
Release Date 2013/07 -
Essential Scrum: A Practical Guide to the Most Popular Agile Process
Author Kenneth S. Rubin
A Practical Guide to the Most Popular Agile ProcessThe Single-Source, Comprehensive Guide to Scrum for All Team Members, Managers, and ExecutivesIf you want to use Scrum to develop innovative products and services that delight your customers, Essential Scrum is the ....
Release Date 2012/07 -
Enhancing the Managerial DNA of Your Small Business
Author Barron H. Harvey , Pat Roberson-Saunders
Most people who start businesses do so with little or no experience and no formal education in business or management training. If this sounds familiar, this book has been written expressly for you and anyone who aspires to create a business. This book fills some cr....
Release Date 2014/04 -
Embarrassment of Product Choices 2
Author Michel Millot
Product information is excessively commercial and technical. There is no single best product for all, and the price/quality ratio can be deceptive. Word of mouth is growing with opinions shared on the internet. This book calls for the reinvention of a new economy b....
Release Date 2019/04 -
Eliminating Waste in Business: Run Lean, Boost Profitability
Author Dave J. Orr , Linda M. Orr
Redundant employees. Storerooms full of extra stock "in case we need it." Marketing money sprayed in all directions in the vain hope it will create customers. Duplicate IT systems. HR policies that fatten the corporate waistline rather than keeping it trim. Budgetin....
Release Date 2014/04 -
Electrical Calculations and Guidelines for Generating Station and Industrial Plants
Author Thomas E. Baker
"This is really a practical, hands-on book for the working engineer."—Phillip Wheeler, former Southern California Edison supervising electrical apparatus engineer and regional IEEE PES/IAS leaderA very helpful tool for solving circuit protection problems, Electrical....
Release Date 2017/12 -
Efficiency in Learning: Evidence-Based Guidelines to Manage Cognitive Load
Author John Sweller , Frank Nguyen , Ruth C. Clark
Efficiency in Learning offers a road map of the most effective ways to use the three fundamental communication of training: visuals, written text, and audio. Regardless of how you are delivering your training materials—in the classroom, in print, by synchronous or a....
Release Date 2005/12 -
Effective Team Management with VSTS and TFS: A Guide for Scrum Masters
Author Sanjaya Yapa , Chaminda Chandrasekara
Gain the essential knowledge to use VSTS/TFS effectively to empower your Agile teams. This book provides a deep analysis into issues Agile teams may face and how to overcome them by adopting and implementing the proper tools.Rather than just review VSTS/TFS feature....
Release Date 2018/05 -
Effective Project Management: The PRINCE2 method
Author AXELOS
This guide is designed for professionals in the United States who regularly manage projects. Whilst the traditional Managing Successful Project manual can also be used by US students to pass exams, this guidance provides a global language of project management but some mo....
Release Date 2020/09 -
Author Peter Nash
Improve the Effectiveness of your Product Control FunctionEffective Product Control is a detailed how-to guide covering everything you need to know about the function. Considered essential reading for: New controllers entering the professionAuditors and regulators ....
Release Date 2017/12 -
Earned Value Management: A Global and Cross-Industry Perspective on Current EVM Practice
Author Lingguang Song
Funded by a research grant from Project Management Institute (PMI) and PMI’s College of Performance Management (CPM), this study’s aim is to help project managers better comprehend and gauge the current level of EVM practice and its user base. A key ele....
Release Date 2010/04 -
Author John F. Tanner , Jr.
Marketers, merchandisers, and sales executives alike are struggling with Big Data - the data streaming at increasing speeds from myriad channels and options for communicating with customers. The tools are likely to continue to multiply, paralyzing many executiv....
Release Date 2013/12 -
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Author Joseph Michelli
Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight In his previous bestsellers--The Starbucks Experience, The New Gold Standard, and Prescription for Excellence--Joseph Michelli revealed customer expe....
Release Date 2015/12 -
Author Darrell Rig , Sarah Elk , Steve Berez
Agile has the power to transform work--but only if it's implemented the right way.For decades business leaders have been painfully aware of a huge chasm: They aspire to create nimble, flexible enterprises. But their day-to-day reality is silos, sluggish processes, and st....
Release Date 2020/05