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How Voice Technologies Enhance the Customer Experience
Author Matthew Edgar
Whether it’s for searching, shopping, getting directions, or playing games, many people today are happy to talk to their devices. A new generation of voice interfaces is offering a new way to perform everyday tasks through a personal connection that’s decidedly mor....
Release Date 2018/03 -
Author Mark Tolbert , Susan Parente
Compared to a few decades ago, companies today are faced with a much more challenging environment providing successful products and solutions for their customers. They are dealing with global competition, very rapid change in technologies, and tremendous volatility in eco....
Release Date 2020/10 -
Author Andrew Frawley
A new data-driven approach to building customer relationships that fuel sustainable business growthIgniting Customer Connections explores how organizations of all sizes can build powerful and profitable customer relationships in a today's increasingly complex, fast....
Release Date 2014/10 -
Illustrating PRINCE2 - Project Management in Real Terms
Author Susan Tuttle
Enjoy effective and profitable projects with PRINCE2®PRINCE2® is a versatile project management method that can be tailored to any project, of any size, in any environment, by any company. It is widely recognized and extensively used. This book will show you how PRI....
Release Date 2012/01 -
Implementing and Scaling Agile in the Enterprise
Author Matt LeMay
Agile transformation has become a big deal among enterprise organizations, even if the deal has proved difficult to close. Agile software development has long thrived among independent developers, but recently large organizations across all industries have begun ag....
Release Date 2017/11 -
Author Daniel Protzman , Fred Whiton , Charles W. Protzman
Everyone has heard the phrase about doing twice the work in half the time, but instead of focusing only on time, this book focuses on driving increased output with consistently less input. Implementing Lean: Twice the Output with Half the Input! teaches readers not ....
Release Date 2018/09 -
Improving Agile Retrospectives: Helping Teams Become More Efficient, 1/e
Author Marc Loeffler
Retrospectives are a key pillar of successful agile adoption and transformation, and an indispensable tool for changing culture. They’re not only valuable in an agile context: they can be used whenever continuous improvement processes are needed, from “lessons-lear....
Release Date 2017/12 -
Improving Business Performance With Lean
Author James Bradley
This textbook is a concise introduction to the essential concepts and tools used in the "Lean" method of improving business processes; it constitutes a sufficient "toolkit" to enable a reader to successfully improve business processes in their workplace. While Lean....
Release Date 2012/01 -
Improving Business Performance With Lean, Second Edition
Author James R. Bradley
This book is a concise introduction to the essential concepts and tools used in the Lean method for improving business processes. It constitutes a sufficient toolkit to enable practitioners to quickly start using Lean to improve business processes in thei....
Release Date 2015/04 -
Author Christian Stadil , Lene Tanggaard
Increasing creativity is now a priority – a driving force in the 21st century. We are constantly in need of new and significant ideas to ensure sustainable growth, whether personal or in business, nationally or internationally. This requires us to have the necessary....
Release Date 2014/09 -
Author B. Joseph Pine II
Joseph Pine and Jim Gilmore's classic The Experience Economy identified a seismic shift in the business world: to set yourself apart from your competition, you need to stage experiences—memorable events that engage people in inherently personal ways. But as co....
Release Date 2011/08 -
Author Gregory R. Wood , Linda Volonino , Efraim Turban
Information Technology for Management by Turban, Volonino & Wood engages students with up-to-date coverage of the most important IT trends today. Over the years, this leading IT textbook had distinguished itself with an emphasis on illustrating the use of cutti....
Release Date 2013/01 -
Innovation and New Product Planning
This practical book introduces readers to the essential business aspects of innovation and new product planning. The product planning process is discussed across two broad themes: product development and product management. Importantly, the book emphasizes the 21st-century strategic and creative min.... -
Inside Your Customer's Imagination
Author Chip R. Bell
“Chip Bell's unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer's ingenuity for creating breakthrough results.” —Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Ex....
Release Date 2020/09 -
Inspire!: Why Customers Come Back
Author Jim Champy
8 POWERFUL WAYS TO INSPIRE TODAY’S TOUGH CUSTOMERS IN TOUGH TIMES AND MAKE THEM STICK!“With Jim Champy’s well-proven gift for keen management analysis, today’s essential notions of business transparency, channel and customer alignment, and enduring cultural values b....
Release Date 2009/03 -
Introduction to the Team Software Process(SM)
Author James W. Over , Watts S. Humphrey
Watts Humphrey is the visionary behind the Capability Maturity Model (CMM)(R) and the Personal Software Process (PSP) (sm). The CMM contains a framework for software process improvement at the organizational level. The PSP builds the self-discipline needed for indiv....
Release Date 1999/08 -
Author Janine Garner
Meet the twelve people that can accelerate your success – in business and in lifeIt's Who You Know is the long-awaited handbook to effective, productive and influential networking. Having the right relationships is more important than ever before, but digital conn....
Release Date 2017/05 -
Author Joe Willmore
A Simple, Effective Approach to Attaining Learning and Performance ResultsJob aids are often the most practical way to get quick performance improvement, particularly in time-pressured, resource-constrained situations. Not sure where to begin, or even if a job aid i....
Release Date 2018/09 -
Author Kellie McElhaney
Corporate social responsibility (CSR) can help companies build customer loyalty, recruit and retain employees, and stand out in a crowded marketplace. But to be most effective, CSR must be intimately connected to the corporate brand—it must reinforce a company....
Release Date 2008/11 -
Author Keith Ferrazzi , Mark Goulston
Do you ever feel like you're talking to a brick wall?The first step in persuading anyone to do anything is getting them to hear you out. But whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barriers may be blocking....
Release Date 2015/03 -
Author Jannika Björkholm , Tomas Björkholm
Modern and efficient organization that delivers resultsFind out how Kanban fits into the broader context of Agile, and get to grips with the core components of its philosophyIdentify problems and challenges in your current processes and take immediate steps to driv....
Release Date 2015/07 -
Author Marcus Hammarberg and Joakim Sundén
SummaryKanban in Action is a down-to-earth, no-frills, get-to-know-the-ropes introduction to kanban. It's based on real-world experience and observations from two kanban coaches who have introduced this process to dozens of teams. You'll learn the principles of wh....
Release Date 2014/02 -
Landlording on AutoPilot, 2nd Edition
Author Mike Butler
Simplify Your Landlord Experience with Smart Strategies and Smarter Tools“Without Landlording on Autopilot, I doubt I would have ever succeeded with rental properties. Mike's book guided my business every step of the way, and I owe a huge debt to Mike for his insi....
Release Date 2018/04 -
Large-Scale Scrum: More with LeSS
Author Bas Vodde , Craig Larman
The Go-To Resource for Large-Scale Organizations to Be AgileRather than asking, “How can we do agile at scale in our big complex organization?” a different and deeper question is, “How can we have the same simple structure that Scrum offers for the organization, an....
Release Date 2016/08 -
Layered Retail Merchandizing: Strategies to Capture All Customer Behaviors
Author Herb Sorensen - Ph.D.
This Element is an excerpt from Inside the Mind of the Shopper: The Science of Retailing (9780137126859) by Herb Sorensen, Ph.D. Available in print and digital formats.Rethinking the way you merchandise, to give all three customer segments a shopping experience that....
Release Date 2010/06 -
Lead With Your Customer, 2nd Edition:Transform Culture and Brand into World-Class Excellence
Author J. Jeff Kober , Mark David Jones
Your one-stop shop for world-class resultsThe most admired organizations in the world have the same basic resources that you have—offices, computers, pencils, pens, phones, Internet, people. The primary difference is the way they use those resources. How do success....
Release Date 2019/02 -
Lead with Your Customer: Transform Culture and Brand into World-Class Excellence
Author J. Jeff Kober , Mark David Jones
What do successful organizations do that makes them consistently successful? It's simple and yet, deep—they serve their customers by understanding their needs and expectations and then, deliver to those needs and expectations. With years of experience and research ....
Release Date 2010/06 -
Author Glenn Wallis , David Pilbeam
EVERY LEADER IS DIFFERENT. MAKE THE MOST OF YOUR LEADERSHIP STRENGTHS WITH LEADER ID. With a diagnostic test to discover your strengths and areas to improve, you’ll become a more effective, authentic and confident leader. What’s your Leader ID? To be a confident, ....
Release Date 2018/08 -
Leadership Paradigms for Remote Agile Development: How To Lead Your Team Remotely
Author Benjamin Jakobus , Pedro Henrique Lobato Sena , Claudio Souza
If you are asking yourself Why are my engineers unable to deliver?, Why are so many engineers leaving? or Why is our software riddled with bugs?, then you've come to the right place. This book acts as a concise, practical guide on how to lead successful agile projects in a remote environment. ....
Release Date 2022/12 -
Author Doug Rose
Leading Agile Teams is a practical and engaging guide to help your organization embrace a more agile mindset. Most organizations work in large groups when trying to find solutions for big problems. Agile teams are different. They get more done by having a small s....
Release Date 2015/10