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Author Susan H. SHEAROUSE
When conflict brews at the office, it’s a manager’s job to cool things down.
Release Date 2011/05 -
Author Emily KING
Veterans are a tremendous source of untapped talent and come with a wealth of skills and experience beyond those of typical civilian employees. Field Tested gives readers the insight and tools they need to recruit and retain veterans, and to maximize their value in ....
Release Date 2011/11 -
High-Tech, High-Touch Customer Service
Author Micah Solomon
Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense....
Release Date 2012/05 -
Author John A. Goodman
With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that...customers expect more. Unfortunately, many companies fail ....
Release Date 2014/08 -
Author Keith Ferrazzi , Mark Goulston
Do you ever feel like you're talking to a brick wall?The first step in persuading anyone to do anything is getting them to hear you out. But whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barriers may be blocking....
Release Date 2015/03 -
Author THE TEAM AT HAVAS PR , Marian Salzman
Bloggers, influencers, citizen journalists…today’s news landscape is crowded and constantly changing. As a PR professional, how do you match your message to the medium and ensure that it gets heard above the noise?Public relations maverick Marian Salzman goes behin....
Release Date 2017/01 -
Author David Reed
Everything you need to know before you borrow…Unless you’re sitting on a pile of cash, chances are you’ll need to take out a mortgage when you’re ready to buy a home. But how do you know how much house you can afford? What should you look for in a loan? What kind o....
Release Date 2018/02 -
Author Gary Hamel , Stephen Denning
More value from less work.An unstoppable business revolution is under way — and it is Agile. Companies that embrace Agile Management learn to connect everyone and everything . . . all the time. They can deliver instant, intimate, frictionless value on a large scale....
Release Date 2018/02 -
Disagreements, Disputes, and All-Out War
Author Gini Graham Scott
The potential for conflict exists in every interaction. But when one doesn’t know how to deal with these disagreements constructively, they can escalate into unproductive and even destructive situations. The key is not to avoid conflict, but to recognize and m....
Release Date 2007/11 -
Author Donnel B. Stern
In this powerful and wonderfully accessible meditation on psychoanalysis, hermeneutics, and social constructivism, Donnel Stern explores the relationship between two fundamental kinds of experience: explicit verbal reflection and "unformulated experience," or ....
Release Date 2013/06 -
Author Taiichi Ohno
In this classic text, Taiichi Ohno--inventor of the Toyota Production System and Lean manufacturing--shares the genius that sets him apart as one of the most disciplined and creative thinkers of our time. Combining his candid insights with a rigorous analysis....
Release Date 2019/12 -
Innovation and New Product Planning
This practical book introduces readers to the essential business aspects of innovation and new product planning. The product planning process is discussed across two broad themes: product development and product management. Importantly, the book emphasizes the 21st-century strategic and creative min.... -
Author Haikady N. Nagaraja , Pankaj K. Choudhary
Presents statistical methodologies for analyzing common types of data from method comparison experiments and illustrates their applications through detailed case studiesMeasuring Agreement: Models, Methods, and Applications features statistical evaluation of agreem....
Release Date 2017/11 -
Author Natalie J. Sayer , Bruce Williams
Take charge and engage your enterprise in a Lean transformationHave you thought about using Lean in your business or organization, but are not really sure how to implement it? Or perhaps you're already using Lean, but you need to get up to speed. Lean For Dummies s....
Release Date 2012/04 -
Author Andrew W. Savitz
HR Professional's guide to creating a strategically sustainable organizationEmployees are central to creating sustainable organizations, yet they are left on the sidelines in most sustainability initiatives along with the HR professionals who should be helping to e....
Release Date 2013/02 -
Author Jeff Sutherland , Ken Schwaber
A radical approach to getting IT projects done faster and cheaper than anyone thinks possibleSoftware in 30 Days summarizes the Agile and Scrum software development method, which allows creation of game-changing software, in just 30 days. Projects that use it are th....
Release Date 2012/05 -
Passing the PRINCE2 Exams For Dummies
Author Nick Graham
Everything you need to prepare for—and pass—the examsDoes the thought of sitting your PRINCE2 exams bring you out in a cold sweat? Fear not. Passing the PRINCE2 Exams For Dummies is your complete guide to preparing for—and passing—the PRINCE2 Foundation and Practiti....
Release Date 2013/04 -
Author Gregory R. Wood , Linda Volonino , Efraim Turban
Information Technology for Management by Turban, Volonino & Wood engages students with up-to-date coverage of the most important IT trends today. Over the years, this leading IT textbook had distinguished itself with an emphasis on illustrating the use of cutti....
Release Date 2013/01 -
Scenario-based e-Learning: Evidence-Based Guidelines for Online Workforce Learning
Author Ruth Colvin Clark
Scenario-Based Learning offers a wealth of ideas for improving critical thinking skills, problem solving, and includes suggestions for promoting opportunities for practicing scenario-based learning on the job. The book contains a wealth of kick-off alternative resea....
Release Date 2012/12 -
Anticipate: Knowing What Customers Need Before They Do
Author Jeff Tobe , Bill Thomas
Design and implement the ideal customer focusAnticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experi....
Release Date 2012/11 -
Competitive Intelligence For Dummies
Author Jim Underwood
Make competitive intelligence part of your business practice—and be on the cutting edgeCompetitive intelligence is the art of defining, gathering, analyzing, and distributing intelligence about products, customers, competitors, individuals, concepts, information, id....
Release Date 2013/07 -
X: The Experience When Business Meets Design
Author Brian Solis
Welcome to a new era of business in which your brand is defined by those who experience it. Do you know how your customers experience your brand today?Do you know how they really feel?Do you know what they say when you re not around?In an always-on world where ever....
Release Date 2015/10 -
Author Kelly McDonald
Deliver a better business experience, for every kind of customerA "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographi....
Release Date 2012/11 -
The Agile Pocket Guide: A Quick Start to Making Your Business Agile Using Scrum and Beyond
Author Peter Saddington
A fast and easy guide to Agile/Scrum principles for any organizationThe philosophy of Agile is to collaborate as much as possible with your teams and clients to build quality products that ship early and often, while learning and re-learning as you go. The Scrum app....
Release Date 2012/11 -
Multimedia Quality of Experience (QoE)
Author Luigi Atzori , Tasos Dagiuklas , Periklis Chatzimisios , Chang Wen Chen
This book discusses the current status of QoE research; reporting latest advances from various standardisation bodies (ITU, ETSI, IEEE, IETF)Multimedia Quality of Experience (QoE): Current Status and Future Requirements discusses the current status of QoE (Quality ....
Release Date 2016/01 -
People Love You: The Real Secret to Delivering Legendary Customer Experiences
Author Jeb Blount
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates a....
Release Date 2013/02 -
Delivering Business Analytics: Practical Guidelines for Best Practice
Author Evan Stubbs
AVOID THE MISTAKES THAT OTHERS MAKE - LEARN WHAT LEADS TO BEST PRACTICE AND KICKSTART SUCCESSThis groundbreaking resource provides comprehensive coverage across all aspects of business analytics, presenting proven management guidelines to drive sustainable different....
Release Date 2013/02 -
China Entrepreneur: Voices of Experience from 40 International Business Pioneers
Author Laurie Underwood , Juan Antonio Fernandez
Launching a business in China? Give yourself a "second mover advantage." China-bound entrepreneurs and small business owners: learn from experienced China hands before you bring your business to the world's largest and most dynamic consumer market.Preparing to mana....
Release Date 2009/02