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How to Be an Ally: Actions You Can Take for a Stronger, Happier Workplace
Through the power of allyship, each of us can create an equitable, innovative workplace where everyone feels safe, valued, and able to thrive How can you help someone else thrive? How can you interrupt the biases, microaggressions, and inequities that prevent people around you from excelling? How c.... -
QuickValue: Discover Your Value and Empower Your Business in Three Easy Steps
Author Reed Phillips , Charles Slack
Gain the competitive edge by conducting a valuation of your company every year―quickly, accurately, and inexpensivelyBusiness leaders who know their company’s value at any given moment are more likely to seize the competitive edge―especially these days, when adding digital capabilities can dramatica....
Release Date 2021/11 -
Brilliant Agile Project Management
Author Edward Scotcher , Rob Cole
What is Agile Project Management and will it bring my project in on time and budget?If you need a solid understanding of how Agile Project Management works so your projects can fully benefit from using this innovative and powerful approach, this book is essential r....
Release Date 2016/01 -
How to Be a Brilliant Leader, revised 2nd Edition
Author Simon Cooper
All the tools you need for leadership success. Learn how to find and nurture the best talent around, manage work and team synergy to achieve maximum results and, most importantly, learn how to act and communicate as a true leader.
Release Date 2014/12 -
Author Clementina Galli Zugaro , Mr. Emilio Galli Zugaro
DISCOVER THE ART OF COMMUNICATIVE LEADERSHIP: HOW TO REALLY LISTEN SO YOU CAN WIN AND HOLD THE TRUST OF YOUR STAKEHOLDERS. Leaders often say ‘I communicate’ when, in fact, they mean ‘I tell’. Yet being able to really listen is the key to growth and results. The Lis....
Release Date 2017/01 -
Author Alan Pennington
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. Fr....
Release Date 2016/09 -
Author Rob Cole
Want to work smarter, faster and more productively?Agile is an innovative way of working that will help you deliver high quality products and services cost-effectively, to embrace change and keep improving as you go. Whether you’re a one-person start-up or with a multinational, Agile Now will help y....
Release Date 2021/01 -
Author Glenn Wallis , David Pilbeam
EVERY LEADER IS DIFFERENT. MAKE THE MOST OF YOUR LEADERSHIP STRENGTHS WITH LEADER ID. With a diagnostic test to discover your strengths and areas to improve, you’ll become a more effective, authentic and confident leader. What’s your Leader ID? To be a confident, ....
Release Date 2018/08 -
What's Your Competitive Advantage?
Author Paul Raspin , Cliff Bowman
What's Your Competitive Advantage? Show and hide more
Release Date 2018/12 -
Author Ralph Fernando
Ralph Fernando is a business leader, consultant and writer. He draws together strategy, operations and technology experience earned on an international stage, where he focuses on value creation in private, public and voluntary organisations.Ralph recognises that the boundaries between functional dis....
Release Date 2019/07 -
Change Their Mind: 6 Practical Steps to Persuade Anyone Anytime
Author Simon Horton
Simon Horton is one of the world’s leading experts and trainers on negotiation, he has written a number of successful books on the topic. Over a 20-year career in the field, he has worked with many of the world’s leading businesses. He is a Visiting Lecturer at Imperial College and regularly appears....
Release Date 2022/05 -
Author Martin Eppler , Fabienne Bünzli
Martin J. Eppler, PhD, is a chaired professor of communications management at St. Gallen University, one of Europe's top 10 business schools, where he is the director of a global MBA program. He is the author of 22 books, including the getabstract international business book of the year winner Meet....
Release Date 2022/05 -
Author Jay Holben
Filmmaker Jay Holben has been battling in the production trenches for most of his life. For the past 17 years, he’s chronicled his adventures in the pages of American Cinematographer, Digital Video, Videography, and TV Technology. Now, in Behind the Lens: Dispatches....
Release Date 2015/07 -
Lean Development and Innovation
Author Luciano Attolico
Using Toyota's principles for product and process development, this book focuses the implementation of the Lean system during the past 10 years in dozens of corporations across various industries. The book highlights all steps on the journey from common trouble are....
Release Date 2018/10 -
The BASICS Lean™ Implementation Model
Author William Keen , Daniel Protzman , Charles W. Protzman III
In 2004 Charlie Protzman created The BASICS Lean Implementation Model, which covers the full spectrum of what is needed to be effective and successful at implementing a Lean System. The reader is taken through a step by step approach developed over the last 15 year....
Release Date 2018/10 -
How to Resolve Conflict in Organizations
Author Annamaria Garden
This is a comprehensive guide using People Models to understand and resolve conflict at different levels of the organization. It starts at the inter-organizational level explaining conflict between organizations that are involved in mergers and acquisitions. It loo....
Release Date 2018/05 -
Author Phillip Ledbetter
Much has been written about Toyota over the last 30 years focusing on both its products (superior vehicles), and its operational excellence based on its Toyota Production System (TPS). The Toyota Template details the critical concepts and methods that Taiichi Ohno ....
Release Date 2018/01 -
The Myths and Truths of Lean Transformations
Author Raymond Kelly
This book is a crucial resource for Lean practitioners (experienced or not) who are seeking: insight on how to gain more from their Lean efforts, how to overcome resistance to change (that is, to effectively convey 'What’s in it for me?' to their business associa....
Release Date 2018/09 -
Author Daniel Protzman , Fred Whiton , Charles W. Protzman
Everyone has heard the phrase about doing twice the work in half the time, but instead of focusing only on time, this book focuses on driving increased output with consistently less input. Implementing Lean: Twice the Output with Half the Input! teaches readers not ....
Release Date 2018/09 -
Author Roberta Chinsky Matuson
Employees don’t work for companies; they work for people. The more irresistible you are as a leader, the more pull you have for employees to want to stay and for your customers to remain loyal. In The Magnetic Leader, Roberta Matuson asks us to consider that the qu....
Release Date 2017/03 -
A Practical Guide to Dealing with Difficult Stakeholders
Author David Bryde , Jake Holloway
All project stakeholders have different needs, objectives, responsibilities and priorities. For many project managers it is disturbing to realise that, for any number of personal or professional reasons, some of their stakeholders may not be as co-operative and hel....
Release Date 2016/12 -
Author Guenther Ruhe
Business success hinges on successfully creating products with the right features. You must correctly analyze the needs of the customer and match these needs with your resources to not only produce a product and but also deliver it in a timely manner. An in-depth u....
Release Date 2010/06 -
Process Improvement and CMMI for Systems and Software
Author Emanuel Baker , Ron S. Kenett
Process Improvement and CMMI for Systems and Software provides a workable approach for achieving cost-effective process improvements for systems and software. Focusing on planning, implementation, and management in system and software processes, it supplies a brief....
Release Date 2010/03 -
The Experience Economy, Updated Edition
Author James H. Gilmore , B. Joseph Pine II
In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book The Experience Economy is now a classic, embraced by readers and companies worldwide and rea....
Release Date 2011/07 -
Crucibles of Leadership: How to Learn from Experience to Become a Great Leader
Author Robert J. Thomas
Experience may be a leader's best teacher--but there's a hitch. Two people can have identical experiences, but one blossoms while the other is depleted. The same can be said for any pair of fired CEOs, unsuccessful political candidates, or rookie supervisors. In C....
Release Date 2008/03 -
Author Harvard Business School Press
Closing individual sales, in most businesses, is not enough for success. Success depends on developing profitable lifetime relationships with customers. But gaining customer loyalty requires hard work, care, and attentiveness. In this book, you'll learn to assess t....
Release Date 2010/11 -
The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset
Author Bill Lee
Introducing “return on relationship” with your most valued customersThe traditional model of growing your business—by relying on employees in sales, marketing, and product development—is dying. Today’s most successful companies are taking a different approach: getti....
Release Date 2012/06 -
Act Like a Leader, Think Like a Leader
Author Herminia Ibarra
You aspire to lead with greater impact. The problem is you’re busy executing on today’s demands. You know you have to carve out time from your day job to build your leadership skills, but it’s easy to let immediate problems and old mind-sets get in the way. Herminia....
Release Date 2015/02 -
Who Do You Want Your Customers to Become?
Author Michael Schrage
Who do you want your customers to become?According to MIT innovation expert and thought leader Michael Schrage, if you aren’t asking this question, your strategic marketing and innovation efforts will fail. In this latest HBR Single, Schrage provides a powerful new ....
Release Date 2012/07 -
The End of Competitive Advantage: How to Keep Your Strategy Moving as Fast as Your Business
Author Alex Gourlay , Rita Gunther McGrath
Are you at risk of being trapped in an uncompetitive business?Chances are the strategies that worked well for you even a few years ago no longer deliver the results you need. Dramatic changes in business have unearthed a major gap between traditional approaches to s....
Release Date 2013/06