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The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months
Author Michael Lennington , Brian P. Moran
The guide to shortening your execution cycle down from one year to twelve weeksMost organizations and individuals work in the context of annual goals and plans; a twelve-month execution cycle. Instead, The 12 Week Year avoids the pitfalls and low productivity of ann....
Release Date 2013/05 -
Digilogue: How to Win the Digital Minds and Analogue Hearts of Tomorrow's Customer
Author Anders Sorman-Nilsson
How to leverage the enduring human need for analogue experiences to attract and retain more customers in a digital world.Anything that can be digitised will be digitised. But can the digital-connect ever really replace the personal touch? Is word-of-mouse always mor....
Release Date 2013/09 -
Author Carolyn Blunt , Martin Hill-Wilson
Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and organisations into untested ways of relating: transparently, collabora....
Release Date 2013/11 -
Experience Design: A Framework for Integrating Brand, Experience, and Value
Author Kevin Farnham , Patrick Newbery
Bridge the gap between business and design to improve the customer experienceBusinesses thrive when they can engage customers. And, while many companies understand that design is a powerful tool for engagement, they do not have the vocabulary, tools, and processes t....
Release Date 2013/08 -
Customer Experience For Dummies
Author Bob Kelleher , Roy Barnes
Gain, engage, and retain customers with positive experiencesA positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different ....
Release Date 2014/11 -
Author Jody Spiro
Focus on the right thingsAn education leader’s job can seem overwhelming, but it doesn’t have to be that way. Research shows that by spending time on just a few high-payoff strategies, leaders can bring about the meaningful change their schools and districts need.H....
Release Date 2015/11 -
The International Living Guide to Retiring Overseas on a Budget: How to Live Well on $25,000 a Year
Author Suzan Haskins , Dan Prescher
Achieve your dream of retiring abroad while on a budgetThe International Living Guide to Retiring Overseas on a Budget provides a detailed guide to one of the least-known but most effective retirement strategies in today's chaotic economic environment: retiring abr....
Release Date 2014/03 -
Author Rachel Alt-Simmons
Achieve greater success by increasing the agility of analytics lifecycle managementAgile by Design offers the insight you need to improve analytic lifecycle management while integrating the right analytics projects into different frameworks within your business. Yo....
Release Date 2015/10 -
Author Mark C. Layton
Practice an agile form of management to stop wasting time and moneyScrum For Dummies is an easy to use guide to managing the tricky transition from a traditional project management methodology to the new and most popular agile framework. As the most efficient, succ....
Release Date 2015/04 -
Author Andrew Frawley
A new data-driven approach to building customer relationships that fuel sustainable business growthIgniting Customer Connections explores how organizations of all sizes can build powerful and profitable customer relationships in a today's increasingly complex, fast....
Release Date 2014/10 -
Build for Change: Revolutionizing Customer Engagement through Continuous Digital Innovation
Author Alan Trefler
Customers have radically changed the ways they interact with businesses, and today's organizations need to adaptIs your company prepared for the Gen D future, or is it heading toward life support? A lot of companies across the globe are going to die over the next f....
Release Date 2014/06 -
Customer Analytics For Dummies
Author Jeff Sauro
The easy way to grasp customer analyticsEnsuring your customers are having positive experiences with your company at all levels, including initial brand awareness and loyalty, is crucial to the success of your business. Customer Analytics For Dummies shows you how t....
Release Date 2015/02 -
Author Peter Nash
Improve the Effectiveness of your Product Control FunctionEffective Product Control is a detailed how-to guide covering everything you need to know about the function. Considered essential reading for: New controllers entering the professionAuditors and regulators ....
Release Date 2017/12 -
Author Christopher Nash , Ron Person , Lars Birkholm Petersen
Connect and engage across channels with the new customersConnect is the ultimate marketing guide to becoming more relevant, effective, and successful within the new marketplace. Written by a team of marketing experts serving Fortune 500 brands, this book outlines t....
Release Date 2014/09 -
Author Maia Heyck-Merlin
Streamline your workflow and bring your vision to lifeThe Together Leader is a practical handbook for the busy mission-driven leader. With an emphasis on time management, the book provides all of the tools, templates, and checklists necessary for leaders to stay or....
Release Date 2016/05 -
Author Alexander J. Buoye , Luke Williams , Lerzan Aksoy , Timothy L. Keiningham
Customer Loyalty Isn't Enough—Grow Your Share of WalletThe Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard Business Review....
Release Date 2015/02 -
Trend-Driven Innovation: Beat Accelerating Customer Expectations
Author Alexander Osterwalder , Delia Dumitrescu , Maxwell Luthy , David Mattin , Henry Maso
Trend-Driven InnovationBeat accelerating customer expectations.Every business leader, entrepreneur, innovator, and marketer wants to know where customers are headed. The problem? The received wisdom on how to find out is wrong.In this startling new book, the team a....
Release Date 2015/09 -
Author Eric Ries , Patrick Vlaskovits , Brant Cooper
Leverage the framework of visionaries to innovate, disrupt, and ultimately succeed as an entrepreneurThe Lean Entrepreneur, Second Edition banishes the "Myth of the Visionary" and shows you how you can implement proven, actionable techniques to create products and ....
Release Date 2016/03 -
Author John Earley
An essential guide to bringing lean to your business and your lifeThe Lean Book of Leanprovides a succinct overview of the concepts of Lean, explains them in everyday terms, and shows how the general principles can be applied in any business or personal situation. ....
Release Date 2016/06 -
Author Tim J. Rahschulte , James M. Waddell , Russ J. Martinelli
Clear, proven solutions for virtual project management challengesProjects Without Boundaries offers project managers a clear framework for bringing both project management practices and project team leadership principles to the virtual space. Written by a team of a....
Release Date 2017/04 -
Author Joe Calloway
Magnetic: The Art of Attracting Business is a look at how consistently successful businesses are able to attract a steady and ever-increasing flow of customers. This innovative text examines a range of simple, powerful strategies that businesses of any size or type....
Release Date 2015/11 -
Author Roland Smart
The marketer's guide to modernizing platforms and practicesMarketing in the digital era is a whole new game: it's fundamentally about competing on the customer experience. Marketers must integrate a complex set of technologies to capture the customer's digital b....
Release Date 2016/02 -
Managing Customer Experience and Relationships, 3rd Edition
Author Philip Kotler , Martha Rogers , Don Peppers
Boost profits, margins, and customer loyalty with more effective CRM strategyManaging Customer Experience and Relationships, Third Edition positions the customer as central to long-term strategy, and provides essential guidance toward optimizing that relationship f....
Release Date 2016/11 -
Product Management For Dummies
Author Pamela Schure , Brian Lawley
Your one-stop guide to becoming a product management prodigyProduct management plays a pivotal role in organizations. In fact, it's now considered the fourth most important title in corporate America—yet only a tiny fraction of product managers have been trained f....
Release Date 2017/01 -
Author Jay J. Nelson
Take the kinks out of working with QuarkXPressQuarkXPress still remains one of the top tools for layout and design projects, even thirty years after it made its debut. This full-color, hands-on guide is here to help you take the guesswork out of using this powerful....
Release Date 2016/12 -
Author Kerry Patterson , Matthew Wride , Tracy Maylett
Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or....
Release Date 2017/01 -
The Employee Experience Advantage
Author Marshall Goldsmith , Jacob Morgan
Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don'tRecently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the ....
Release Date 2017/03 -
Author Marc Benioff , Eric Berridge
Leverage the cloud into competitive advantage through optimized customer experienceCustomer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-....
Release Date 2016/10 -
Author Angela Sebaly
Tap into everyday courage for extraordinary resultsThe Courageous Leader presents a much-needed reminder for leaders everywhere: it takes courage. Courage is not just about heroic acts in grandiose situations—it's about everyday, solid-as-a-rock support and leader....
Release Date 2017/03 -
The Nordstrom Way to Customer Experience Excellence, 3rd Edition
Author breAnne O. Reeves , Robert Spector
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer serviceIn this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary ....
Release Date 2017/09