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The Eight Essential People Skills for Project Management
Author Zachary Wong
Zachary Wong offers practical strategies, skills, and tools to help project managers diagnose and solve their toughest people problems. Based on decades in the trenches, the book shows how to confront and correct bad behavior, increase team performance and inc....
Release Date 2018/12 -
The Earned Value Management Maturity Model
Author Ray W. Stratton
The Earned Value Management Maturity Model® gives you the fundamental tools needed to build an effective Earned Value Management System (EVMS). This must-have resource makes earned value management easy by defining a maturity model and describing metrics to me....
Release Date 2006/09 -
Author Robert M. Sholtes , J. Chris White
Recent computer-based tools for project planning and management focus on user-friendliness and interconnectivity. However, these programs function on the Critical Path Method, or CPM, which was created in the 1950s. These programs, which involve simplistic models a....
Release Date 2016/04 -
Author Richard E. Zultner , Peter C. Patton , Bijay K. Jayaswal
Leading companies around the world, including Toyota and General Electric, have practiced Quality Function Deployment (QFD) for decades. Developed in Japan by Dr. Yoji Akao and Dr. Shigeru Mizuno, QFD has two aims: to ensure that true customer needs are properly dep....
Release Date 2007/03 -
The Data-Driven Project Manager: A Statistical Battle Against Project Obstacles
Author Mario Vanhoucke
Discover solutions to common obstacles faced by project managers. Written as a business novel, the book is highly interactive, allowing readers to participate and consider options at each stage of a project. The book is based on years of experience, both throu....
Release Date 2018/03 -
The DAMA Guide to the Data Management Body of Knowledge (DAMA-DMBOK)
Author DAMA International
Written by over 120 data management practitioners, the DAMA Guide to the Data Management Body of Knowledge (DAMA-DMBOK) is the most impressive compilation of data management principals and best practices, ever assembled. It provides data management and IT profession....
Release Date 2009/04 -
The Customer Trap: How to Avoid the Biggest Mistake in Business
Author Andrew R. Thomas , Timothy J. Wilkinson
American business is dysfunctional. Companies of all sizes follow the mistaken belief that their products and services are best sold through mega-customers with pervasive market reach, such as Amazon and Walmart. Far too many business leaders fail to realize—until i....
Release Date 2015/04 -
Author Noah Fleming
"How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer and enhance your business's customer experience by creating "buying loops" t....
Release Date 2016/11 -
Author Alan Pennington
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. Fr....
Release Date 2016/09 -
The Customer Education Playbook
Author Daniel Quick , Barry Kelly
Deliver maximum value to customers and clients with this blueprint to customer success In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer learning experts Barry Kelly and Daniel Quick explain how teaching customers to best engage ....
Release Date 2022/04 -
The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance
Author Christopher Brown , Linden Brown
BECOME THE ENVY OF YOUR INDUSTRY WITH A CUSTOMER-CENTRIC CULTUREFor the first time, this groundbreaking guide unlocks the secrets used by Amazon, Virgin, Apple, Starbucks, and salesforce.com. It creates a guide for success based on three years of scientific study d....
Release Date 2013/12 -
Author Chris Adlard , Daniel Bausor , Dan Steinman
How organisations can drive growth in the Customer EconomyThe Digital Revolution has changed the business landscape in remarkable ways and will continue to do so. Organisations across industries and around the world are being disrupted and digitised at increasing pace – p....
Release Date 2019/12 -
Author Angela Sebaly
Tap into everyday courage for extraordinary resultsThe Courageous Leader presents a much-needed reminder for leaders everywhere: it takes courage. Courage is not just about heroic acts in grandiose situations—it's about everyday, solid-as-a-rock support and leader....
Release Date 2017/03 -
The Concise PRINCE2® - Principles and Essential Themes, 3rd Edition
Author Colin Bentley
This guide explains the fundamental principles of PRINCE2 2017, enabling you to review essential themes before taking your PRINCE2 Foundation exam. Following accreditation, it serves as a reference guide to help you manage ongoing PRINCE2 projects within your organ....
Release Date 2019/03 -
Author Colin Bentley
PRINCE2® is a highly successful project management method. For those who are sitting PRINCE2® exams, or embarking on their first project, there's a lot to learn and remember. How do you capture the fundamental principles, the essential themes, and bring the....
Release Date 2012/05 -
The Complete Software Project Manager
Author Anna P. Murray
Your answer to the software project management gapThe Complete Software Project Manager: From Planning to Launch and Beyond addresses an interesting problem experienced by today's project managers: they are often leading software projects, but have no background i....
Release Date 2016/01 -
The Complete Project Manager, 2nd Edition
Author Alfonso Bucero , Randall Englund
The Complete Project Manager, 2nd Edition updates a respected textbook on project management soft skills to include project management's most vital new trends: agile methods, delivering business value, respecting ethics, and managing diversity. This is a clas....
Release Date 2019/08 -
The Complete Project Manager's Toolkit
Author Alfonso Bucero , Randall Englund
Here Are the Tools to Achieve Project Management SuccessBuy both The Complete Project Manager and The Complete Project Manager's Toolkit and save $18 at checkout by entering coupon code COMBO1.This companion to The Complete Project Manager provides the tools ....
Release Date 2012/04 -
Author Alfonso Bucero , Randall Englund
The Complete Project Manager: Integrating People, Organizational, and Technical Skills is the practical guide that addresses the “soft” project management skills that are so essential to successful project, program, and portfolio management. T....
Release Date 2012/04 -
The Complete Idiot's Guide to Knowledge Management
Author Melissie Clemmons Rumizen
You're no idiot, of course. You know that knowledge is power. However, teamwork is the key in today's new corporate economy, and keeping things to yourself won't benefit you or your company. But you don't have to reinvent the wheel! 'The Complete Idiot's Guide....
Release Date 2001/09 -
Author Tuvya Ronen , Edna Pasher
A straightforward guide to leveraging your company's intellectual capital by creating a knowledge management cultureThe Complete Guide to Knowledge Management offers managers the tools they need to create an organizational culture that improves knowledge sharing, r....
Release Date 2011/02 -
Author Sonya Renee Taylor
The Body Is Not an ApologyThe Power of Radical Self-LoveAgainst a global backdrop of war, social upheaval, and personal despair, there is a growing sense of urgency to challenge the systems of oppression that dehumanize bodies and strip us of our shared humani....
Release Date 2018/02 -
The Blind Men and the Elephant
Author David Schmaltz
If you work, you probably manage projects every day-even if "project manager" isn't in your official title-and you know how frustrating the experience can be. Using the familiar story of six blind men failing to describe an elephant to each other as a metaphor....
Release Date 2003/04 -
Author Zhecho Dobrev
In The Big Miss: How Businesses Overlook the Value of Emotions, Zhecho Dobrev reveals how organizations are frequently deceived by customers and fail to act on what they fail to notice–thus are missing the biggest driver of profitable customer behavior!What are the emotional and subconscious drivers....
Release Date 2022/08 -
The Best Political Cartoons of the Year, 2010 Edition
Author Brian Fairrington , Daryl Cagle
The Best of the Year in Editorial CartoonsThe best cartoonists in the world contributed to this collection of the best cartoons of 2009, from Daryl Cagle's Political Cartoonists Index, the most popular cartoon site on the Web (www.cagle.com). More than 600 cartoons....
Release Date 2009/09 -
The Best Political Cartoons of the Year, 2009 Edition
Author Brian Fairrington , Daryl Cagle
The Best Political Cartoons of the Year, 2009 EditionThe Best of the Year in Editorial CartoonsAll of the top political cartoonists in the world contributed to this collection of the best cartoons of 2008, from Daryl Cagle's Professional Cartoonists Index website, ....
Release Date 2008/12 -
The Best Political Cartoons of the Year, 2008 Edition
Author Brian Fairrington , Daryl Cagle
The Best Political Cartoons of the Year, 2008 EditionThe Best of the Year in Editorial CartoonsAll of the top political cartoonists in the world contributed to this collection of the best cartoons of 2007, from Daryl Cagle's Professional Cartoonists Index website, ....
Release Date 2007/11 -
The BASICS Lean™ Implementation Model
Author William Keen , Daniel Protzman , Charles W. Protzman III
In 2004 Charlie Protzman created The BASICS Lean Implementation Model, which covers the full spectrum of what is needed to be effective and successful at implementing a Lean System. The reader is taken through a step by step approach developed over the last 15 year....
Release Date 2018/10 -
The Art of Lean Software Development
Author Curt Hibbs , Mike Sullivan , Steve Jewett
This succinct book explains how you can apply the practices of Lean software development to dramatically increase productivity and quality. Based on techniques that revolutionized Japanese manufacturing, Lean principles are being applied successfully to product desi....
Release Date 2009/01