Praise for A Framework for Applying Analytics in Healthcare

“Dwight McNeill draws an elegant map to strengthen healthcare composed of insights drawn with wit and imagination from four different sectors. The diverse roles of the consumer, customer, member, and constituent in each sector offer new approaches to reforming healthcare that better meets the needs of patients and families.”

—Jessie Gruman, President and Founder, Center for Advancing Health

“Harnessing the power of health information technology can help transform our healthcare system into the high-quality, patient-centered, and efficient system we need. Dwight shows how healthcare decision makers can learn from the best practices of other industries and use the power of electronic health records and data analytics to improve care and quality.”

—U.S. Senator Sheldon Whitehouse, State of Rhode Island

“Sharing analytical ideas within companies is commonplace, but McNeill’s brainstorm is that healthcare analytics can benefit greatly from adopting ideas from other industries. If you’re in healthcare, you’ll find that seemingly intractable challenges have already been solved elsewhere. This book will open your eyes to a new set of possibilities.”

—Thomas H. Davenport, Visiting Professor, Harvard Business School

“Learning from outside your field holds an untapped potential for dramatically improving your performance. This book provides that knowledge and is practical, insightful, and a must-read for the healthcare leaders seeking to transform their organizations.”

—Maulik Joshi, Ph.D., President, Health Research and Educational Trust

“One of the hottest topics in business education today is how to harness big data for big business results. This book takes the reader on a journey deep into five industries and provides insights and recommendations on how to leverage analytics in very unique and productive ways.”

—William O’Neill, Dean of the Sawyer School of Management, Suffolk University

“The healthcare industry has a lot to learn from paying attention to the work of other industries. Dwight McNeill has given us a road map for this critical journey. His insights are fresh and compelling. His notion of a Chief Analytic Officer (CAO) is timely. Analytic power will be the fuel for the future, and Dwight’s framework provides the platform for a ready understanding of the details. Kudos to McNeill for this far-reaching work. I hope it is not too late for our industry to benefit!”

—David B. Nash, MD, MBA, Founding Dean, Jefferson School of Population Health, Thomas Jefferson University

“Dwight McNeill has emerged as an important voice pushing the U.S. healthcare industry to apply innovations learned in other domains to solve some of our persistent operational challenges. In particular, the value and applications of innovative analytics have proven transformative in areas such as finance and retail. Dwight has consistently promoted the notion that healthcare can and must similarly embrace these opportunities in order to thrive through the current period of reform and change. We ignore his voice at our own peril as analytics may well prove to be a key differentiator between healthcare’s future winners and losers.”

—Tariq Abu-Jaber, Vice President of Medical Informatics, Harvard Pilgrim Health Care

“Dwight McNeill not only makes the cogent proposition that the path toward a more efficient, effective, and equitable healthcare system is achievable, but he offers tangible practices, tools, and processes that are immediately applicable to every healthcare decision maker. A Framework for Applying Analytics in Healthcare is skillfully researched and makes recommendations that are both innovative and logical. Dwight’s comparison and adaptation of analytic ‘sweet spots’ from the banking, retail, political, and sports sectors are incredibly relevant to today’s fast-paced, data-driven information culture. The Health Improvement Capabilities Scorecard (HICS) has the potential to revolutionize how we can turn our current, unsustainable ‘sick care’ system into a ‘healthcare’ system, where everyone from hospitals, health plans, physicians, governments, and, most importantly, the patient will benefit.”

—Mark Marino, Executive Director, Health Leads Boston

“Dwight’s model of adopting analytic strengths from diverse industries to transform healthcare holds infinite possibilities for innovation in every industry. It is the foundation for harnessing today’s big data and robust analytic platforms to develop tomorrow’s products and services that will benefit consumers while growing and transforming business.”

—Marcia Tal, former Executive Vice President, Citigroup, and Founder of Tal Solutions

“In this book, Dwight has achieved what others only talk about—he’s translated towering analytics successes from other industries to healthcare. In an engaging way, he walks through the current challenges in healthcare analytics and is careful not to lose you in the jargon. Next, he deftly highlights the analytics challenges of four industries, highlighting the analogs to healthcare. He ends by synthesizing these observations into adaptations for healthcare and a framework for deploying analytics innovations. This book will help us to stop just talking about applying best practices from other industries and actually do it.”

—David Wiggin, Program Director, Healthcare and Life Sciences, Teradata Corporation