NOTES

PREFACE

1. American Management Association, “The Clear Path to Strategy Execution” (February 7, 2007).

2. Janamitra Devan, Matthew B. Klusas, and Timothy W. Ruefli, “The Elusive Goal of Corporate Performance,” McKinsey Quarterly (April 2007).

3. Vistage International brochure, Corporate Research Board study (2006).

1: ACCOUNTABILITY STARTS WITH PURPOSE

1. Viktor E. Frankl, Man’s Search for Meaning (Beacon Press, 1959, 2006), p. 73.

2. Ibid.

3. Associated Press, “No Days Off from Work,” The Dallas Morning News (August 7, 2010).

4. David Moore, “A Rush for Emmitt,” The Dallas Morning News (August 8, 2010).

2: LEARNING FROM WINNERS

1. Rick Steves and Steve Smith, Rick Steves’ Provence & The French Riviera (Avalon Travel, 2011), pp. 435–438.

2. “Past, Present and Future,” Spirit (June 2013).

3: THE SEVEN PILLARS OF ACCOUNTABILITY

1. T. H. Nielsen and J. Roy, “Defining Ancient Arkadia,” symposium April 1–4, 1998, Kgl. Danske Videnskabernes Selska (1998), p. 253.

2. Charles S. Whitney, Bridges of the World: Their Design and Construction (Courier Dover Publications, 2003), pp. 75–79.

4: CHARACTER COUNTS

1. David J. Collis and Michael G. Rukstead, “Can You Say What Your Strategy Is?” Harvard Business Review (April 2008).

2. Brent Schrotenboer, “Armstrong’s Precipitous Fall,” USA Today (October 18, 2012).

3. David Barstow, “Vast Mexico Bribery Case Hushed Up by Walmart After Top-Level Struggle,” The New York Times (April 22, 2012).

4. Walmart website, timeline: “Sam Walton did the hula on Wall Street, making good on a promise to associates after the company achieved a pretax profit of 8% for the previous fiscal year.”

5: GALVANIZING YOUR TEAM

1. John F. Kennedy, Memorandum for Vice President, John F. Kennedy Library, President’s Office files (April 20, 1961).

2. Memorandum for the President from the Vice President, John F. Kennedy Library, President’s Office files (April 28, 1961), pp. 1–2.

3. Peter Schutz, “Extraordinary Results with Ordinary People,” Vistage All-City meeting (July 18, 2007).

4. Transcript of presidential meeting in the Cabinet Room of the White House, “Topic: Supplemental appropriations for the National Aeronautics and Space Administration, John F. Kennedy Library, President’s Office files (November 21, 1962), pp. 14–15.

5. Ibid.

6. Ibid., p. 18.

7. Ibid., p. 19.

8. Ibid.

9. YouTube, “JFK—We choose to go to the moon,” full length, 17:48.

10. “Culture on Purpose,” Fellowship Technologies (October 2009).

11. Teresa Amabile and Steven Kramer, “Do Happier People Work Harder?” The New York Times (September 4, 2011).

12. John Waggoner, “Do Happy Workers Mean Higher Profit?” USA Today (February 20, 2013).

13. Terry Maxon, “Disgruntled Workers Cost AA,” The Dallas Morning News, (December 22, 2012).

14. Richard Dickerson, “Values Focused Management,” presentation to Vistage groups Key 9107, CE 3211, CE 3357 (November 5–7, 2009).

6: GREEN AND GROWING

1. Nikki Finke, “Walt Disney on ‘How to Train an Animator,’” deadline.com (November 5, 2010).

2. Ibid.

3. Ibid.

4. U.S. Bureau of the Census, Historical Statistics of the United States, Colonial Times to 1957 (Washington, DC, 1960).

5. Desmond Ryan, “Disney Animator Recalls Gamble That Was ‘Snow White,’” Knight-Ridder Newspapers (July 24, 1987).

6. Nikki Finke, “Walt Disney on ‘How to Train an Animator,’” deadline.com (November 5, 2010).

7. Eric Schlosser, Fast Food Nation: The Dark Side of the All-American Meal (Harper Collins Publishers, 2002).

8. McDonald’s Corporation website.

9. Ibid.

10. Richard Alleyne, “Welcome to the Information Age,” The Telegraph (February 11, 2011).

11. “Beverage Alcohol 50: Beverage World Ranks the 50 Largest Companies Based on Alcohol Revenue,” Beverage World (October 2012).

12. “2012 Associate Engagement Survey: Management Review and Analysis” provided by RNDC, March 21, 2013.

13. Press release, MAKE website (November 28, 2012).

7: WHAT YOUR BEST EMPLOYEES WANT

1. Edward R. Tufte, The Visual Display of Quantitative Information (PR Graphics, 2001), p. 40.

2. R. G. Grant, Battle: A Visual Journey Through 5,000 Years of Combat (Dorling Kindersley), 2005.

3. Teresa Amabile and Steven Kramer, “Do Happier People Work Harder?” The New York Times (September 4, 2011).

8: INSTILLING A SENSE OF URGENCY

1. Alden Whitman, “J. Paul Getty Dead at 83; Amassed Billions from Oil,” The New York Times (June 6, 1976).

2. J. Paul Getty, How to Be Rich (Playboy Press, 1965).

3. Michael Poss, Ebby Halliday: The First Lady of Real Estate (Brown Books, 2009), p. 2.

4. Provided by Ebby Halliday REALTORS, April 10, 2013.

5. Horatio Alger Association website.

6. Michael Poss, Ebby Halliday: The First Lady of Real Estate (Brown Books, 2009), p. 24.

7. Ibid., p. 33.

8. Ibid., p. 155

9. Ibid., p. 108.

10. Ibid., p. 151.

11. Ibid., p. 191.

12. Ibid., p. 214.

13. Ibid., p. 181–182.

14. Ibid., p. 155.

15. “Ranked Within Industries,” Fortune (May 4, 2009).

16. Ibid.

17. “Ranked Within Industries,” Fortune (May 3, 2010).

18. Marriott press release, “Marriott International Reports First Quarter Results” (April 23, 2009).

19. Nucor 2009 annual report.

20. Ibid.

21. Nucor 2012 annual report.

22. Aon Hewitt study, presented to Clark Builders, “Best Employers Employee Opinion Study Results” (November 2012).

9: WALKING THE TALK

1. Tom Fowler, “BP Blocked From Deals,” The Wall Street Journal (November 28, 2012).

2. David F. Larcker, Directorship, vol. XXVI, no. 5 (Wharton School of Business at the University of Pennsylvania, May 2000).

3. 2012 Reputation Review, Aon and Oxford Metrica.

4. Anthony Bianco, “Talking to the Troops,” BusinessWeek (July 5, 1999).

5. “Herman Miller Reports Strong Earnings Growth and Strategic Momentum in the Fourth Quarter of FY2013,” press release (June 26, 2013).

10: CHANGE PRACTICES, NOT PRINCIPLES

1. Jean Froissart quoted by Winston Churchill, History of the English Speaking Peoples (Dorset Press, 1956).

2. Peter F. Drucker, Managing for Results (Harper Business, 1964), p. 91.

3. Ibid., p. 6.

4. Peter F. Drucker with Jim Collins, Philip Kotler, James Kouzes, Judith Rodin, V. Kasturi Rangan, and Frances Hesselbein, The Five Most Important Questions You Will Ever Ask Your Organization (Jossey-Bass, 2008), p. xii.

5. “Sony Plant in Wales Is Named Britain’s Best Factory,” Cranefield School of Management (September 27, 2013).

6. Patrick Maycock, “Marriott Courts Next Generation with Updates,” Hotel News Now (June 4, 2013).

7. Ibid.

8. “Timothy Keran of Western Graphics Honored for Commitment to Continuous Improvement,” press release (February 27, 2013).

9. Provided by Western Graphics, “Results from 2008 to 2012.”

10. Greg Hazley and Jack O’Dwyer, “PR Giant Dan Edelman Dies at 92,” O’Dwyers (February 2013).

11. Matthew Daneman, “Kodak Determined to Survive,” USA Today (December 13, 2011).

12. Keach Hagey, “Newsweek Quits Print, The Wall Street Journal (October 19, 2012).

13. Ian Austen, “Ailing BlackBerry to Reduce Work Force and Post Big Loss,” The New York Times (September 21, 2013).

14. Kim Bashin, “Ron Johnson’s Desperate Broadcasts to J.C. Penney Workers Fell Flat as Company Faltered,” Huffington Post (May 28, 2013).

15. “Past, Present, and Future,” Spirit (June 2013).

16. “Nucor Selects St. James Parish, Louisiana, for Iron Making Facility,” press release (September 15, 2010).

17. Ibid.